Every now & again, I see a Svinando promotional advert on FaceBook, which offer a 1/2 case of wine from Puglia, 3 of each brand and one of them is called Grande Alberone & it's Zinfandel with a 15% ab... Voir plus
L'entreprise a répondu
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Very nice wine at a reasonable price. The only problem is it takes about a month to arrive, but it is coming from Italy and Im not charged for delivery, So I think the answer is to order more wine ea... Voir plus
L'entreprise a répondu
Great selection at reasonable prices. However, delivery took more than 2 weeks, and email support took a week to respond. The website is lagging, and the tracking info is bare-bones. My conclusion: th... Voir plus
L'entreprise a répondu
Very happy with the wine,have used them many times before hence using them again.Delivery time is excessive but used to it now,however no email was sent saying when the wine was being delivered,as in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
An Italian online Wine Shop: great wines, great deals.
Coordonnées de contact
Italie
- svinando.co.uk
4,0
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Excellent delivery time considering the busy time of year!
Excellent delivery time considering the
4 novembre 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The Demi Sec has not arrived and you…
The Demi Sec has not arrived and you are not responding to my e mails. Yodel says it has been ‘lost’ at their depot. I am not impressed.
4 novembre 2025
Réponse de Svinando
Company Response:
Dear Customer,
We are very sorry for the inconvenience you experienced. Please note that we have already sent you an email directly to your address so that we can manage your case more effectively.
We kindly ask you to check your inbox and reply to us, so we can provide you with an immediate solution.
Kind regards,
Svinando Customer Care Team
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Great company with well packed bottles…
Great company with well packed bottles of very good wines.
30 octobre 2025
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
The wine was truly great
The wine was truly great. Service was very good and received it within the time
29 octobre 2025
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Good variety of wine good price *…
Good variety of wine good price * delivery on schedule
29 octobre 2025
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Took too long and no tracking and…
Took too long and no tracking and communication !
Yet there after care follow up has been excellent so I can forgive the delay. Wine is also of excellent standard
26 octobre 2025
Réponse de Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
We hope that our phone call reassured you, and we sincerely hope you will allow us the opportunity to make up for this in your future orders.
Kind regards
Your Customer Service Svinando Team
This wine was recommended by a family…
This wine was recommended by a family member and I purchased it for them as a gift.
25 octobre 2025
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Lovely wines - great prices.
Lovely wines from here at great prices. Never disappointed
15 octobre 2025
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
I did not receive my champagne and I…
I did not receive my champagne and I was charged for it it’s been over a month and no response from the company
19 septembre 2025
Réponse de Svinando
Dear Customer ,
Thank you for your feedback and for bringing this to our attention.
We’re truly sorry for the inconvenience caused by the delay in receiving your champagne. As discussed during our recent phone call, we’ve found a solution and will do our best to ship the remaining item as soon as possible.
We always strive to meet our customers’ expectations and we’re taking steps to ensure that such issues do not happen again in the future.
Thank you for your patience and understanding.
Warm regards,
Svinando Wine
Very slow delivery but nice wine.
14 octobre 2025
Réponse de Svinando
Dear Customer,
We are sorry that we could not meet your expectations, as this is not the level of service we wish to provide to our customers.
We have sent you an email with detailed information about the delivery time.
Best regards
Customer Service Svinando Team
as always
as always, a great wine at a great price coupled with free delivery, what more could you ask
12 octobre 2025
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Delivery time quoted as fast but far from it
Delivery time quoted as fast. Then told it was 10 to 14 days.
11 octobre 2025
Réponse de Svinando
Thank you for your review. We’ve sent you an email explaining everything that happened with your order, and we hope the situation has now been resolved to your satisfaction.
If your experience has improved, we’d be truly grateful if you considered updating your Trustpilot review. Your feedback not only helps other customers but also supports us in continuously improving our service.
Thank you again for your time and understanding.
Was wary when I saw the ad on Facebook…
Was wary when I saw the ad on Facebook but all was well! Decent wine and almost a port finish, delivered on time and in a sturdy box.
4 octobre 2025
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Great Italian Wine
This is our third order and the wines are always great.
We especially love their Sardinian wines
2 octobre 2025
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Great wine great service
24 septembre 2025
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
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