Swain did a fabulous itinerary for our 3 nation African adventure. The camp venues and the tours, particularly in Capetown SA were superb. Our guides and transfers all went seemlessly, as arranged b... Voir plus
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This is the second time our travel agent has used Swain for us. Swain was top notch in every aspect. We did a 2+ week trip and safari to South Africa and Zimbabwe. Every step of the way, we had a cont... Voir plus
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Every flight, hotel stay, and the tailored experiences were fabulous! Detailed texts sent daily for activities, car transfers and flights. Very professional and quick to respond to any inquiries I ha... Voir plus
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The extensive planning that went into this trip by Swain, made our adventure worry free! Booking our flights, arranging our drivers and taking care of amazing excursions took the planning off our plat... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Master Designers of Luxury Travel for over 35 Years Swain Destinations is the respected leader in customized luxury vacations. Our culture of integrity, value, and personal service has earned us the reputation of the "Luxury Traveler's Choice." Nothing we do is cookie-cutter. We have access to places and excursions that can only come with time, relationships, and experience. Whether you desire private touring, reclusive accommodation or a fully-guided holiday, allow one of our knowledgeable and dedicated experts to assist you in creating your most memorable "Luxury with Heart" vacation.
Coordonnées de contact
19041, Haverford, Etats-Unis
- 1-800-227-9246
- info@swaindestinations.com
- swaindestinations.com
4,9
Excellent
224 avis
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Very impressed and satisfied with the …
Very impressed and satisfied with the staff especially Donna Van Buren. Found staff to be cooperative - knowledgeable and very helpful.
8 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Maryellen,
We are so pleased to read your wonderful feedback on working with our staff here at Swain Destinations, particularly with our consultant, Donna Van Buren. Thank you so much for sharing your review, and for your valued partnership.
Kind regards,
Barbara Rake
Customer Relations Manager
Great agents
7 décembre 2017
Avis spontané
Réponse de Swain Destinations
Hi Jeanne,
Thank you for your comments. We continue to be very proud of our knowledgeable, helpful and professional consultants here at Swain Destinations, Your partnership is very much appreciated.
Kind regards,
Barbara Rake
Customer Relations Manager
I had wonderful experience working with …
I had wonderful experience working with Bela.
7 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Sunita,
Thank you for sharing this very nice review and we are fortunate to have Bela on our team. She is an exceptional travel consultant to India.
Your partnership is greatly appreciated.
Kind regards,
Barbara Rake
Customer Relations Manager
Swain is a Fabulous Partner to the Travel Agent!
I rely on my friends at Swain for assistance in tailoring the perfect vacations for my clients with more exotic tastes, and they have never once let me down! In the last year, I have worked with them on several trips to ANZ, SE Asia, and even Africa, and their service and attention to the clients' needs are outstanding. I am looking forward to working with them on many more adventures to come.
7 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Happy Travel Pro!
Thank you very much for sharing this wonderful review, and we are always so thrilled to be able to partner with you in designing wonderful and unique adventures for your clients traveling to our exotic destinations.
We will look forward to the next adventure, and thank you as always for your continued support of Swain Destinations.
Kind regards,
Barbara Rake
Customer Relations Manager
Great company
Great company, very efficient and reliable, but I had problems with the rep. He had an attitude problem and was very difficult to work with.
7 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Nancy,
Thank you for your review and we are pleased to hear that you have found our company to provide reliable and efficient service. It is concerning for us to hear that you did not receive the helpful service and attitude you should have from a team member, and we sincerely apologize for this lapse in service. If you would be open to discussing more specifics with us so that we can more appropriately address on our end, please contact me at brake@swaindestinations.com or 1 800 227 9246 ext 206. Ensuring excellence in customer service is a top priority for us always.
Thank you again for taking the time to share your important feedback.
Kind regards,
Barbara Rake, Customer Relations Manager
We used Swain for South Africa Trip
We used Swain for a multiple destination vacation in South Africa and Zimbabwe, involving multiple modes of transportation. We worked directly with one of their reps in planning the trip, and providing specific information on what objectives we had. Swain worked out the details.
We were very pleased with the overall vacation and the attention to detail in hotel selections, transport to and from airports and hotels, and in-country travel guides and services. We had used them previously for a trip to Australia and we had an excellent experience then which is why we used them for this trip. They did not disappoint. We recommend them highly and will use them again.
7 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Jesse,
Thank you very much for this wonderful review regarding your recent trip to South Africa and Zimbabwe with Swain Destinations. It is fantastic to hear that you were so pleased with the advice you received from our Swain Destinations consultant, as well as with our services on the ground. We work very closely with our in-country partners to ensure our travelers are well looked after, and we love hearing that you once again, had an excellent experience.
Thank you for entrusting us again with your special adventure, and we will look forward to the next opportunity to assist you with your travels.
Kind regards,
Barbara Rake
Customer Relations Manager
Very well planned and enjoyable
Very well planned and enjoyable. The accommodations were great, and all the drivers were on time and very knowledgeable. We stayed at a few places that were off the beaten path that made the trip special. However we had to change some of our activities because the guide thought that the planned activity would be too strenuous; and we found the cost to be a little pricey.
7 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Arlene,
Thank you for taking the time to share this review. We are so pleased to hear that you enjoyed your recent trip with us, and that you were very happy with your itinerary planning. We always strive to incorporate more unique properties within our custom journeys to enhance the overall experience, so we are particularly happy to hear that these places were a highlight for you. We are also glad to hear you were able to modify some of your activities to meet with your comfort level, and do appreciate this feedback. It is of course our hope that you felt you received great value in our local knowledge, expertise in itinerary planning, and on the ground service.
We look forward to assisting you in the future should your travels take you to any of our destinations of the South Pacific, Africa and Asia.
Kind regards,
Barbara Rake
Customer Relations Manager
Swain does a great job of working with …
Swain does a great job of working with you to create the perfect itinerary! I highly recommend them!
6 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Tess,
Thank you for sharing your review and for your recommendation! Your continued support and partnership means a great deal to us.
Kind regards,
Barbara Rake
Customer Relations Manager
Great Trip to South Africa
The trip was incredible. Every single detail happened according to plan. I have never experienced anything so magical.
6 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear James,
How wonderful to receive this review on your recent trip to South Africa with Swain Destinations. We are thrilled to hear that your adventure was both magical and incredible. South Africa is indeed a very special destination which stays in your heart.
Thank you for taking the time to share your feedback, and we hope to have another opportunity in the near future to be a part of your travel adventures.
Kind regards,
Barbara Rake
Customer Relations Manager
They did an amazing job for my clients …
They did an amazing job for my clients - they had a fabulous time!
6 décembre 2017
Avis spontané
Réponse de Swain Destinations
Hi Susie,
We are so pleased to hear that your clients had a wonderful time on their recent trip to Australia and New Zealand! It was our pleasure to assist and we look forward to working with you again in the near future.
Thanks so much for your support.
Kind regards,
Barbara Rake
Customer Relations Manager
Great experience!
Kathleen was very thorough and quick to help me change the itinerary when necessary. My clients were very happy, which makes me happy. I will definitely use Swain again. Thanks for making me look so good!
6 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Jolynn,
We are very happy to make you look good as that is part of our job! It's great to hear that Kat was able to assist you with any itinerary changes require for your recent travelers, and we look forward to working with you again soon.
Kind regards,
Barbara Rake
Customer Relations Manager
Outstanding agents with lots of …
Outstanding agents with lots of patience for experienced agents who may not be experienced in exotic destinations.
6 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Barbara,
It was so nice to read this review and thank you for sharing. We are aware that it is impossible for travel agents to be well-versed in ALL destinations around the globe, so you can always rely on our destination experts at Swain Destinations to provide the knowledge and guidance you may need.
Thank you for your confidence and support.
Kind regards,
Barbara Rake
Swain Destinations
Réponse de Swain Destinations
Dear Anoop,
Thank you for sharing and we are very fortunate to have such professional and knowledgeable consultants at Swain Destinations. We'll look forward to working with you again!
Kind regards,
Barbara Rake
Customer Relations Manager
Very knowledgeable
Very knowledgeable, informative and able to work with me and my clients. Have used them for honeymoon couples who knew just what they wanted and those who hadn't a clue
6 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Claudia,
Thank you for your sharing your review and we're really pleased to have had the opportunity to assist you with your individual clients' travel plans and needs.
We'll look forward to working with you again in the near future and thanks so much for your continued support of Swain Destinations.
Kind regards,
Barbara Rake
Customer Relations Manager
Connie Campos and Ian Swain
Connie Campos - amazing..and Ian Swain rocks! They work miracles and are a joy to work with.
6 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Esther,
We loved reading your feedback and would have to agree that Ian and Connie are pretty fantastic! Thank you for your valued partnership.
Kind regards,
Barbara Rake, Customer Relations Manager
Perfection in Australia and New Zealand
The trip my daughter and I took to Australia and New Zealand was flawless. Everything they did from arranging private transport in luxury cars to and from the airports and hotels, to making sure we had breakfast included in every hotel package (even ones we picked over theirs) was First Class. Well worth the price which was very reasonable for all the premium services we enjoyed. I would highly recommend (and I have many times to others). A better travel agency does not exist.
6 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Richard,
We are so pleased to read your complimentary review of our company and your recent trip to Australia and New Zealand. I'm sure it was a very special time for you and your daughter, and we were fortunate to be a part of your adventure.
We look forward to the next opportunity to assist you with your travels, and your referrals are very much appreciated.
Kind regards,
Barbara Rake, Customer Relations Manager
Graet Adventure with minor glitch.
Swain did a great job meeting my requests for a custom solo adventure in/around Australia. The only glitch was a minor one. My hotel turned out not to be the pick-up point for a tour. The pick-up point turn out to be a hotel across the street and a half-block down the road. Next time I will read the fine print better on the voucher/itinerary. It would be helpful if in the future they could highlight that info better. Other than that the put together a wonderful visit and fun time while in Australia and I would rebook with them again.
6 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Papa Engineer,
Thank you very much for sharing your feedback, and we are so pleased to hear that you had a wonderful trip to Australia. We do apologize for the confusion on your hotel pick up, and will of course make sure to highlight these particular details on future itinerary documentation. Our goal is to always provide crystal clear instructions, so thank you for pointing this out to us so that we could address.
We look forward to being of service to you again on your next travel adventure.
Kind regards,
Barbara Rake, Customer Relations Manager
Swain is an amazing company that …
Swain is an amazing company that delivers superb service. I would recommend them to everyone!
6 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Dawn,
Thank you so much for taking the time to share your review. Your many years of partnership means a great deal to us, and we will always be committed to providing the best service possible to you and your valued travelers.
Kind regards,
Barbara Rake, Customer Relations Manager
Swain Destinations is the only company …
Swain Destinations is the only company I book Australia and New Zeland with because not only are they experts but my clients come back with best friends they visit the following year!
6 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Leatta,
Thank you for this review and we are so proud to be your preferred Australia and New Zealand tour partner. Nothing beats the warm Aussie and Kiwi hospitality which is just one more reason to visit these incredible destinations!
Thanks so much for your continued partnership.
Kind regards,
Barbara Rake, Customer Relations Manager
The best tour operator I have dealt with
Swain Destinations has been the best tour operator I have dealt with. Between the people in the Australia/New Zealand group to Tahiti/Fiji to Bali/Cambodia, these people know their stuff. Trust them implicitly.
6 décembre 2017
Avis spontané
Réponse de Swain Destinations
Dear Sandy,
Thank you so much for sharing this wonderful review. We are fortunate to have a stellar team here at Swain Destinations, and we have always known that destination knowledge is the key to providing exceptional, tailored itineraries. Your confidence and continued support is very much appreciated.
Kind regards,
Barbara Rake, Customer Relations Manager
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