Swapa Avis 3

I purchased a Swapa Zip from Cycle EV Mobility in February 2026. Already on the first ride, I noticed that the vehicle had defects. The vehicle was picked up by the seller twice; however, he indicated that the defects (bouncing/shaking) are a product characteristic/malfunction and therefore cannot be repaired. I reported this to the parent company SWAPA in Singapore and sent an email to approximately 11 dealers worldwide asking if this defect/malfunction is inherent to the Swapa Zip. NO ONE wants to take responsibility for the defect of this Swapa Zip. How bizarre is it that I have a warranty on a product with a retail value of €13,500, and there is deafening silence. In the meantime, I have not been sitting idly by. To be continued. Swapa Zip owner The Netherlands

MAL FUNCTION SWAPA ZIP BOUGHT AT CYCLE EV MOBILITY QUINTIN DEN DIKKEN
Dear Sir/Madam,
I purchased a Swapa Zip in February 2026, but this mini car/covered mobility scooter has defects. The seller CYCLE EV MOBILITY AMSTERDAM, mr. QUINTIN DEN DIKKEN, states that the problem/defect/mal function is a product characteristic and therefore cannot be repaired. The Certificate of Conformity (COC) number of this vehicle is: R35B8BAM4RS000180. I would like to ask you urgently but kindly if this is correct and if this is why every Swapa Zip starts to judder/shake when driving at a speed of approximately higher than 20 km per hour. I am an elderly woman with physical disabilities and do not feel safe driving the Swapa Zip covered mobility scooter. If this problem/defect/mal function is not a product characteristic but a manufacturing defect, could you explain to me which conditions apply so that the importer/distributor returns the product to the factory?

I look forward to your prompt reply. Thank you in advance and kind regards. Mrs. B. Chin