Ordered 30th June, no sign still almost a month later. Contacted numerous times heard nothing back from this company. Will have to takw further now. Stay away from this company!!!
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Lisez les avis des autres
Ordered on a Thursday night. Expected delivery 2-5 working days. Delivered on Saturday morning. 2 days, they weren't kidding. Personalised Xmas boxes delivered as ordered. The boxes look great. Can't... Voir plus
Ordered 11 days ago, still haven’t received my order so wonder why they’ve sent me a email to review!! Sent DM on instagram a week ago but no reply. Really slow packing/dispatching compared to all the... Voir plus
L'entreprise a répondu
I’ve loved Sweet Factory mixes since I was a child when I’d get them in the supermarket near my house. I’m a vegetarian now though as an adult and I struggle to find gelatine free jellies. Sweet Facto... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Sweet Factory Ireland, Pick'n'Mix since 1993
Coordonnées de contact
2nd Floor Broadmeadow Hall, K67 Y5F2, Dublin, Irlande
- sean@sweetfactory.ie
- sweetfactory.ie
3,5
Moyen
478 avis
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N'a pas répondu aux avis négatifs
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Réponse de Sweet Factory Ireland
Thank for the feedback Alexey, we'll do our best to improve our shipping time! 😊
Good experience
Easy to find what I wanted on the site, quick delivery and received what I asked for.
23 mai 2024
Réponse de Sweet Factory Ireland
Thank you Stephen! 😊
Réponse de Sweet Factory Ireland
Thank you so much Aoife! 😊
Great option to choose which sweets you…
Great option to choose which sweets you love.
Fast delivery.
20 mai 2024
Réponse de Sweet Factory Ireland
Thank you Emma! 😊
Overall happy, but customer service could be improved
No issue with sweets or how presented. However order incomplete and no response to query through website or email initially. Order completed a few days later.
8 mai 2024
vegan jellies
the jellies are very tasty but my custom order didn’t contain what i requested and had no one inform that
i am happy with the selection of vegan jellies just wish my order contained what i requested
8 mai 2024
Awful
Awful. Will never use again having ordered from this company on several occasions. Received something different to what was advertised and ordered. Have attempted to contact the company through the form on their website and through direct message on Instagram. No response to any messages. Such disregard for a customer and delivering on what was ordered is fundamental to the trust a consumer puts in a retailer.
1 mai 2024
Avis spontané
A very simple site to get around
A very simple site to get around. Well done.
25 avril 2024
Avis spontané
Great experience as always
Great experience as always. Quick turnaround and great quality sweets. Loads of alternatives for vegetarians and vegans. 10/10
29 mars 2024
Avis spontané
disappointed
Many of the sweets were broken and presentation leaves something to be desired.
30 mars 2024
Avis spontané
Fast delivery and lovely sweets thank…
Fast delivery and lovely sweets thank you so much🥰🥰
12 mars 2024
Avis spontané
Customer Service is very disappointing I am more disappointed in the customer…
I am more disappointed in the customer service here. My order came and the boxes were sealed so I had to weigh them to find out which box was for which company. I handed in one and I presume it was what I ordered. I then handed in second box and it was not what I ordered only two of the five bags had what I ordered in them and the rest were all the same it was so embarrassing. I contacted sweet factory by instagram dm about four times and then emailed I sent pics of order and pics of what was received and still to this date no reply? Will not be using again not because of error in order but because the lack of customer service.
30 novembre 2023
Avis spontané
Great service, tasty sweeties..
Simple process and great customer support. I had a simple query and filled out the support form. I got a response very quickly.
25 septembre 2023
Avis spontané
Horrendous customer service!
Genuinely so disappointed with the service from Sweet Factory. I placed an order as a gift, but when I opened the package, one of the items was incorrect. Annoying, but these things happen.
I reached out through their web form to rectify the issue...no response...
Over the next three weeks, I sent multiple emails and even reached out on social media in case of an issue with their website.
Sweet Factory never once acknowledged my repeated attempts to reach them, and I am now out of pocket as I also had to go and buy a replacement gift from a competitor - whose service was excellent, by the way!
I have been a customer for several years, but I can safely say that I will never buy from this disrespectful crowd again.
Avoid!
15 septembre 2023
Avis spontané
Sweets are gorgeous
Sweets are gorgeous. A little pricey but they’re a nice treat
13 août 2023
Avis spontané
Your name was on the package
Your name was on the package! Wasnt expecting that, ended up in the bin. Will never be ordering from you again!!😡😡😡😡😡.
Sweet Factory was on the package! On the outside!
20 juillet 2023
Avis spontané
Réponse de Sweet Factory Ireland
Yes Neil, a return address is on the outside of all packages and letters in case the package has to be returned to sender. Not sure why you would throw the products in the bin because of that.
Great sweets and great service
I’ve used the services of this company several times and they are always excellent. Highly recommended.
14 juillet 2023
Avis spontané
Amazing company, great value and such a variety of gorgeous sweets to choose from
Amazing company, I purchased sweets for my daughter’s birthday. The presentation was beautiful and the sweets were in sealed bags and they are gorgeous. And there was such a variety to choose from. There was a lovely little note inside saying happy birthday. I would highly recommend the sweet factory and I’m looking forward to purchasing more of those gorgeous sweets😊
24 juin 2023
Avis spontané
Website was easy to use
Website was easy to use, sweets were good value and good quality, only flaw is delivery to get it to me was alot.
13 juin 2023
Avis spontané
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