Sweet Mouthful Mixes Avis 

Stay away from this company at all costs.

I made an order (the 2nd largest bucket, forget how large. 2.5kg I think?) back in early October more than half a year ago hoping it would arrive by Halloween but since it was based in Britain I understood if they couldn’t get it to me that fast as I live in Canada.

What happened next I’m recounting the days off the top of my head but sometime after in mid October I got an email saying some of the sweets I asked for weren’t there. We did some more exchanges until we landed on some they did have in stock and I came away with it appreciating them reaching out as well as the timely replies and was satisfied with the above and beyond customer service especially given the time difference.

I then get an automated email from them with my order number in the subject line advertising to me some of their products and deals and how I’m enjoying my order and I responded to it saying that it had not arrived yet, acknowledging that it’s possible that the Canada Post strikes could be adding the time. They responded showing their concern and that they would email me when they have an update.

An update never came. Fast forward to the beginning of January and I email them notifying that I had not received my order and it had been 3 months since I made the order and when it can be considered lost in the mail. They got back to me and said they will contact the team and arrange another order or a refund. They didn’t ask for my order number or my mailing address so they could execute any of these things so I just assumed they traced my email address to my October order and intended to add it to the order queue. Because they go out of their way to market themselves on social media I just assume they are swamped with orders and just set it and forget it as time will pass by quicker if I don’t think about it and a resolution to this issue will come before I know it.

I then did totally forget about it for a little while until their social media posts made their way back onto my feed 2 months later in March and yet again no update came and enough time had passed for Canada Post to catch up as I had been receiving other packages from them since this order. At this point I’m a little fed up and my friendly tone disappears for a more blunt one and I contact them again asking for an update on whether or not I will get a new order or my money back. They responded the following Monday apologizing and that they were going to send me a new bucket of candy. I was partially thrilled that some decision was made and thanked them and looked forward to my order but intending on blocking their email from advertising to me as this process has been very frustrating. Again they didn’t ask for my order number or my mailing address so I just assumed they traced my email to the order again.

It is now almost June. It has not arrived. I’m done trying and they have essentially stolen roughly 100 bucks Canadian from me.

If you want a bucket of candy, stay away from these thieves. Spend the extra money on a big bag or bucket of candy at your local bulk store. It’s more worth it to pay the extra money knowing you will never have to experience this incompetent level of service as well as getting to have it right away rather than waiting for it to cross and ocean or continent.

To Sweet Mouthful Mixes, shutdown your company. Or atleast don’t offer it to people overseas as you clearly are unable to competently run a business with international shipping.

AVOID AT ALL COSTS! This company is a scam. Placed an order over 4 weeks ago, money left my account and it’s still not arrived. Just keep getting fobbed off with auto generated AI messages.

My order took over a week to come - I didn’t mind as first as it was just before Christmas but then saw recent social media content about how the workers were going above and beyond to get larger orders out in time. When I asked for a refund it was refused and was given the excuse of it being a small family business - however it was clear if I placed a larger order there would not have been a delay even though it was a family business.

What annoyed me the most was when the sweets arrived 50% of them tasted stale - I’m not sure if this is because of the time it takes for the order to be packaged and sent out or if the sweets were just stale. I saw some previous comments and social media content that people have complained the sweets were stale and this was tested and denied but I’m starting to think for smaller orders this might be the case whether it’s the timing of shipping or just low priority to smaller orders.

The sweets come at a premium price and from the service and quality of the product I wouldn’t be ordering again and would strong advise small orders not to be placed.

First time their website did not hold my shipping info and had near argument via email about it being MY fault and not possibly their system and never arrived.

after leaving BAD taste in my mouth I did try a 2nd chance and again let down. I ordered and told was tracked fast postage which I PAID for!
Result 1 week later still waiting and missed event.
Reply - should have said something at time of ordering about them moving warehouse and delays.

Outcome: Nothing - just suck it up and they say it is now sent to post.

This is now me done with this company - they wont even offer refund on postage - DISGUSTING!
BEWARE!

I was pleasantly surprised by the size of the bucket and how full it was, far more than I had envisaged. In these crazy times when food prices are rising and everything is getting smaller, this is really good value. A couple of my choices were out of stock but I was more than happy with the substitutes. There are a lot varieties I haven't seen before and I'm looking forward to trying them all. Thank you.

So bad, the sweets I ordered were out of stock, instead of refunding my order as I didn’t want anything else they said I had to get something I didn’t want and hadn’t ordered as theyd already mixed them and refused to refund me
Never trust this company

Ordered a 5kg bucket of sweets with 25 items. Was shipped promptly on the following Monday. Was exactly as described. Should keep the sweet tooth happy for a few months, many thanks!

This entire order was a complete mess. I ordered the sweets before their cutoff time on the 16th, with next day delivery, and they marked them as dispatched on the 17th. With this being the case, I expected the sweets to be delivered on the 18th. However, when I checked the provided tracking he following day, to see if there was a delivery time, they had not actually dispatched it. When I contacted them about the matter to find out what was going on, I was told that they mark items dispatched before they actually are, and that it may take up to three business days from the order being placed for the order to be dispatched. With this being the case I expected the order to be recieved by Saturday at the latest, but low and behold, Saturday came, and they still hadn't shipped it. I mailed them on both Thursday and Friday for Updates, but they didn't get back to me until Monday. In the Friday message, I made it clear that if it was not dispatched that day, I would like them to refund the order instead of dispatch it, because the sweets were for an event on the Sunday. Instead, they refused to cancel the order, and dispatched it, or most of it at least, the following Monday. I intended to refuse the parcel, though they had made it clear they would not refund the sweets if they were refused, but I was out when it arrived so it was delivered to the standing Safe place. However, the one item that had a clear best before date, the brain licker, was more than a year past it, and the case of Cadbury Curly Wurly were entirely missing. This company has not managed to do a single thing correctly thoughout my order, and assuming this to be their standard practice, I couldn't suggest the company to anyone.
(e) edited to add that all the freeze dried sweets with wrappers also have BB/UB dates in 2024.

I saw this company’s videos on YouTube and ordered some sweets. I was quickly told they had been dispatched which I was impressed by - my sugar cravings would be sorted out more quickly than I anticipated! Hooray!! Unfortunately, it turned out they hadn’t actually been dispatched at all as I received a later email saying one of my selected sweets was unavailable and could they have an an alternative. I gave said alternative and they replied to say it was fine. The sweets eventually turned up, and the replacement option was completely different to what I asked for; not even close - think asking for a banana and being given a tin of beans. I emailed explaining the situation and politely asked for a refund and received no response. After a week, and feeling very fed up by this point with the amount of automated marketing emails I got from them, but no actual response, I politely emailed again. A few days later, I got an apology, but there was no reference whatsoever to my request for a refund. Instead, I was offered a £5 off voucher if I spent another £20 with them. I’m confused at this point… why would I spend more money with them? Do some people actually fall for this tactic?? I’d rather take my chances on the ropey looking, slightly dried out, possibly touched by toddler hands pick n mix in the supermarkets, thanks!

After seeing the packing videos on YouTube I ordered the 1kg bag. I chose all of my favourites. Delivery was prompt (I am in the UK) and I was kept updated via email along the way. I am currently sat eating some of them now and they taste great!Nice and fresh. Packaging nice & simple, and so many more sweets than I expected. The price was so reasonable too. I will be ordering again. Thank you so much x

My order was placed and a despatch confirmation was sent, unfortunately the sweets were never actually despatched as there were shortfalls in the stock. I requested a refund but was told this was not an option as the deets that had been packed could not go back into stock - so far it's almost 6 weeks from initial order and my order has been sent but I'm still waiting for it to arrive. Hopefully the sweets packed 6 weeks ago will still be fresh...
I understand that Christmas must be a busy time but communication is poor. There are plenty of other companies selling over priced pick n mix to choose from next time.
I've gone for 2 stars rather than one as I'm going the sweets will be better than the customer service.

If I could rate it below 1 star I would !!!!!! I ordered a 100 euro Bucket, a couple days later after paying i received a email that customs will ask 30 euro on the Bucket, I e-mailen the company that I couldn’t pay the customs since its that high and kinda ridiculous to pay 30 euro on a 100 euro Bucket, but they won’t refund or give any thing back at all, poooff! 100+ euro’s gone!! If you want you don’t want to be scammed then Don’t order here !!

easy to navigate the website , plenty of sweets on offer . got a few different bags , both filled to the brim and great variety ( i let them choose) arrived really quick !! and 10% off for new member . very happy and will probably order again

My delivery didn't arrive on the selected date. It was then out for delivery 2 days later and it didn't show up. 3 days later it was out for delivery again, nothing. It finally arrived in a completely damaged bix and all the sweets were all mixed up. I paid extra for the fizzy sweets to be at the bottom however due to such poor handling, they were not. I spoke to the company and they were not bothered. Before my sweets were finally delivered, they said they will resend them if they get sent back to the sender, however will charge me a fee. Once they arrived I emailed them with photos of the terrible condition the box and sweets were in, no reply. I think, compared to many other companies, Sweet Mouthful Mixes could not care less about their customers. quality of the sweets are not great either. This is a superficial company only out for social media likes and they do not deliver what they preach.

Sold my card details, do not enter yours into the website!
Not sure if its the website/payment system host that is dodgy, but my details were defintley sold or leaked from here.
I should clarify that the original transaction was fine, and I received my order.
However, a few days later the fraudulent transaction happened.
I am certain this stemmed from this website as it is the only place I have entered the card details of the account online.
Luckily my bank flagged fraud quickly and I didnt lose any money.

The actual product was fine, as expected.
Delivery time was alright, contrary to some other reviews, but its probally because im in the UK.
They havent stopped emailing me either, even after I unsubscribed which is quite annoying!

They're not a scam, just a small business who may be a little overloaded at times. I also run a business so I totally get being slammed beyond what you can handle. My order was very delayed, took almost a month after I ordered to get it but it was because of a few factors. My pick-a-mix included items that went out of stock, they emailed me but I didn't see the email asking about what I wanted to do/swap things until about a week after they sent it. That's my bad, but also I wish they sent some type of follow up emails since I had no idea (it went to spam too) and I was just like huh this is taking a while. It wasn't until I looked into why it was taking so long that I discovered the whole missed email thing. Anywho, I emailed them and I got a response by the next morning each time so that was great. They cleared everything up and got my order out quickly. Some people need to remember that not every business can be like Amazon where things move super fast. Yes, it's expensive (mostly just the shipping to the US but that isn't their fault) but the candy is actually priced very fair. It super fun to be in the states and get to support a small business across the pond and try goodies that you can't find here. Only did 4 stars because of the timeline and that my only critique really is to just send out more email reminders/communication about delays, alternatives, etc. Communication is key to avoid the people thinking this is a scam.

Was very much looking forward to enjoying various bags purchased. Delivery - fine. But upon closer inspection the sweets looked old and “bashed up” (unsure of how else to describe!). There were some sweets which looked as if they’d been hacked into bits. I’m a bit of a hygiene freak and was making a very close inspection and found fibre hairs in the sweets. I had got carried away and 100% should have read reviews on this company before jumping in headfirst with the social media hype. The dismissive nature of this company’s customer support cemented this 1 star review. Poor product. Even worse customer “care”.

Absolutely unacceptable and disrespectful behavior from their customer service (and this company as a whole).

I placed an order almost a month ago now (close to €200).
No updates for over a week after payment.
Eventually received an email saying items picked were out of stock! We agreed to choose replacements.

Then, days passed again, still no shipping information.

When I contacted them, they falsely promised I’d get tracking “soon.” Another week went by, still NOTHING.

After more follow-ups, they even provided a FAKE tracking number.

I had to escalate the issue with PayPal directly for a full refund because they couldn’t be bothered to handle it themselves.

This is absolutely predatory behavior. Don’t waste your time or money on Sweetmouthfulmixes. Don’t let your kids get lured in by their video content either, it’s a proven scam.

I ordered 3 weeks ago and am still yet to receive my order. When I first chased, I got told I needed to reselect my choices of sweets even though I’d already had an ‘order shipped’ email. Then I was promised it had been sent out every day for about a week. Then eventually they sad they’d send out a new order, again I got a new tracking number which suspiciously also says Royal Mail were still awaiting the item! I have now chased 3 times for a refund and am being ignored! I will be requesting a chargeback shortly! This is a complete scam of a company!!!

Ordering process was easy and lots of sweets to choose from. Ordered and the following day they emailed to say one of the sweets were out of stock and asked what sweet I would like to replace with which I thought was great. I didn’t see the email until a few days later and they didn’t send until I replied, which again was great. When my order arrived, the chocolate mice had melted all over the sweets and everything was stuck together in big ball. The person I was sharing the box with hates chocolate so, they could eat anything. I like both but not stuck/ melted together. The box wasn’t edible really. I reached out to the company and asked if there was anything they could do. I appreciate this was most likely down to the shipping company but thought a level of customer service would have been a minimum. SweetMouthfulMixes were really empathetic and accommodating at first. They asked how they could make it right. After I replied with my suggestions, they didn’t respond and haven’t done for over a week despite me reaching out again. Shame, really wanted to be a regular customer.