Sweet Mouthful Mixes Avis 

Doesn’t deserve the single star. Ordered sweets 18th June told they were coming 19th, and nothing arrived. Emailed company who responded timely and said would look into delay, but never got back to us. Wrote a review on here and my emails began to receive a reply. Sweets finally arrived 4th July.
Quick to take your money even when, it appears, they do not have the stock to sell. Did receive an apology but was then accused of slowing things down as had to wait a few hours for my 11 year old daughter to finish school and choose an alternative sweet. Told the order would then go out the next day as they had had to wait for us ( a couple of hours! , unlike a week that we had with no product!), but they didn’t send the sweets out for a further three days. Total of 2 weeks wait. Then a days delay with Royal Mail. Not surprised when I saw the packaging. Looked suspicious.
Asked for compensation which they appeared to feel unreadable as they were now addressing the order issues. Eventually offered a £5 discount but only if I spent £20 with them! I think they must be high on the sweet additives! Disgusting, unprofessional, no customer service, no phone number, rude.
Walk away and do not approach this, well what ever it is!
Update, daughter just opened package on getting home from school and surprise, surprise no substitute sweet in it, or at least not the one we requested. Got fruit salad sweets instead. Sums the whole experience up! Utterly useless.

They didn't put in 2 sets of sweets we wanted. Didn't inform us that they weren't in stock. So ultimately left very disappointed. If I'd see the terrible reviews I wouldn't have ordered. Super expensive, save some money and buy haribo I won't be buying again

Absolutely great mix, let the dealer choose and they didn't dissapoint, the taste is spot on aswell. So if your a kid or a big kid these sweets are the one !

Don’t waste your money.

They sent me a replacement sweet in my 5kg bucket which had pork gelatine in it. As I follow a Halal diet the whole bucket was virtually inedible for me. I asked for a refund or a replacement bucket and they said they’d get back to me but it’s been 2 weeks and they haven’t. I understand i maybe should’ve specified a Halal diet, yet they didn’t ask to replace the sweets. That’s 60 quid wasted. I will happily take this review down if they reply to my email and replace the bucket or refund me.

Absolutely awesome! What a great purchase! My husband bought a bucket of fizzy candy for my birthday and it’s everything we could have wanted. Great value and so many varieties of sweets! We will be buying these as gifts in the future. We are absolutely delighted with our purchase!!!! The shipping was quick and the customer service was spot on. We had an address error and we were contacted and their feedback was delightful! 10 out of 10!!!! Hello from Saskatchewan Canada!!

Prices are excessively high for the quality of sweets provided, premium pricing for pound shop quality. Some of the sweets were very clearly out of date, completely inedible. Frustratingly if I had read some reviews I would have seen many people talk about stale sweets. Moreover, customer service was not up to par as I encountered delays in receiving my order. For anyone considering purchasing from Sweet Mouthful Mixes, I would caution against it due to the combination of overpriced products and subpar service.
Overall, based on my experience, I would not recommend Sweet Mouthful Mixes for your sweet cravings. There are better alternatives available that offer better value for money and a more satisfying customer experience.

I ordered a 500g bag and while the fudge came a little melted (I live in the desert that's bound to happen), I enjoyed most of the sweets. I didn't like the fizzy cola bottles but that's really on me for not picking a better selection. The bag was delivered as timely as it could be and customer service was nice when I asked for my tracking number. I also enjoy who you can choice from candy option that are; halal, vegan, or vegeterian. I would probably order again just not fudge lol.

Poor customer service, no communication. Sweets were advised that they had arrived when they just hadn’t been, no communication from the company

Always watching 👀 ur videos love it 😀 ❤️ 💕 just wanted to say thank u for my sweets I tried to getting all the sweets from when I was a kid ❤️ 💕 ♥️ 💖 😊

I placed my order and it arrived in no time at all. Everything was as it should be fantastic service, even had a nice chat with one of there staff to thank them for the order and had a great experience. Will 100% use them in future <3

Buyer beware. All the negative reviews are on target. Takes over a month to either get items or get the truth about items that have not been sent. Customer service is poor and dishonest. Definitely not worth your money. Don’t believe the social media hype, all lies.

Ordered a 'mix your own' 1kg bag and two halal 500g. The mix your own was great - the sweets were fresh and delicious. However, the halal bags (which were gifts) seemed to have been sitting in the bag for a while (possibly due to being premixed). The sweets looked dusty and the colours were faded.

Disappointed, as I was really looking forward to the delivery.

The Sweets were fine and as expected, however the delivery times are shocking. If you need things in a hurry factor in lots of time.

Ordered 2 packs on 9th February. After emails chasing my delivery as was advertised DPD next day ( apparently this is actually 5 days ) had an email to say being despatched on 14 th February to be delivered 17th. On 15th had email to say some of sweets out of stock from my mix your own and what alternatives would I like . This was ordered for a present ,as this hadn’t arrived when stated asked to cancel ,this was refused as told that sweets could not be put back ? One package of sweets was a premixed bag ,
(Everything n Anything)which I hadn’t even picked myself ! Package arrived on 19th Feb but the one pack of sweets ,the Everything n Anything was missing ( worth £15)Still awaiting this package, despite 2 emails chasing . Really frustrating that 2 weeks after ordering (this was my first order )haven’t received, what a lot of hassle and aggro having to keep chasing and not even been despatched yet 🥲

Ordered on Friday 14th after an email exchange with Rez. No dispatch still and emails ignored. Worried now reading these reviews.

Funny how they respond straight away about a potential sale then ignore once they have your money.

Avoid

I have used this company four times previously and was always provided with accurate information and timely service. However, my fifth experience was a major letdown.

The website stated the order would be delivered by February 14th, according to their delivery section. Tracking showed my package had been collected by the courier on that date, but on the expected delivery day, I was informed that several items were out of stock. I ultimately chose to cancel the order myself because they couldn’t honor the promised delivery time.

I felt almost lied to due to the misleading information and lack of proactive communication. It’s frustrating to trust a company based on past positive experiences, only to have that trust broken. I hope they improve their service and transparency because this experience was highly disappointing.

Update items still not received and company refusing cancellation or refund so have requested chargeback from bank by submitting emails that I have sent and received and screenshots of their own T&C's they're not following.

Excessive delivery time.
Items missing.
Items not as described.

There's plenty other sweet delivery places that have customer service and attention to detail.

You pay for a product but get absolutely sub par service and lied to with delivery times.

It’s now been over a week and still nothing has arrived, the package wasn’t even shipped until I contacted them to chase.. slightly concerning that it’s taking this long, makes me feel something is not genuine.

Overall, didnt really live up to the hype of the youtube short videos i keep seeing on my feed. I went for the 10kg bucket. I purposefully ordered on a Thursday as it said next day delivery (as i was home the Friday). It didnt actually arrive until nearly a week later. Also, not sure why they bother giving you a choice of sweets to order, as what arrived was not what i ordered. They clearly didnt have a lot of my choices in stock so just bunged anything in.

the sweets were fresh and tasty though.

I also dont like that they shame customers in online videos that make complaints, and mock them. Its pretty low brow and childish if you ask me. Its as though they think they are too good for complaints, and refuse to acknowledge their mistakes.

Would I order again.....probably not

Very Poor Service. When ordering I checked delivery times and although they stated next day delivery, their despatch time was up to 3 working days. After 4 working days I had not received a despatch email and reached out. I was then told they have a backlog and all orders are now being shipped after 5 working days as per their Shipping policy states. (Just updated I guess!) These were for birthdays and will now arrive too late. Wouldn't expect to wait over a week for some sweets, especially at the price paid. Can't comment on the sweets, but after the wait and the price I hope they will be good when they finally arrive. My advise, use one of the many other companies offering very similiar and don't get drawn in by the Social media hype like I did.