I used them to deliver keys to a tenant. Very reliable, cheaper than Uber and smooth overall experience. Would definitely recommend. I would update the app to give a notification when the driver is... Voir plus
L'entreprise a répondu
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The cake itself was really good and we were very pleased with the taste. Unfortunately, we were very disappointed with the birthday candles. We ordered candles for a 70th birthday, but only received a... Voir plus
L'entreprise a répondu
First time i used that services and i really reccomend that. The driver are so polite and professional my delivery arrived in time. Congrats all team.
L'entreprise a répondu
Absolutely fabulous delivery and experience with Swiftee, who helped us all week to courier an order from Rinkoff’s Bakery each morning. Rodger is absolute superstar and went out of his way to help, i... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Swiftee is reshaping London's courier landscape with its peer-to-peer and last-mile same-day delivery service. Utilising a vast courier network and advanced technology, Swiftee ensures swift and secure delivery for individuals and businesses alike. Our vision is to provide a professional same day delivery service with a personable & human approach. With trust and transparency at our core, we aim to remove the stress from same day deliveries for good.
Coordonnées de contact
Grosvenor Way, E5, London, Royaume-Uni
- 0345 004 0980
- hello@swiftee.co.uk
- swiftee.co.uk
4,7
Excellent
237 avis
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Réponse de Swiftee
Thank you, Constantin! We’re glad everything arrived on time and was handled professionally. We hope the cake tasted every bit as good as it looked 🎂
Great app, easy to use
Great app, easy to use and connect drivers.
Much needed improvements have been made for the drivers professionalism and for the delivery times.
Great for local parcel services and planned deliveries
27 juillet 2026
Avis spontané
Réponse de Swiftee
Thank you, Gabriel! We really appreciate you noticing the improvements we've made. Making Swiftee better for both our customers and drivers is something we're constantly working on, so feedback like this means a lot to the team 🙌
Muhammad Raza
Muhammad Raza, was a very polite and respectful person, and delivered my package successfully.
Thank you
20 juillet 2026
Avis spontané
Réponse de Swiftee
Thank you, Luisa! We’re delighted to hear Muhammad Raza provided such polite and respectful service. We’ll make sure your kind words are passed on to him 👏
Réponse de Swiftee
Thank you, Vatsala! We’re glad everything arrived on time and that the driver made sure to let you know the delivery had arrived 🔔
Delivery driver so professional and…
Delivery driver so professional and lovely. Immaculate experience all around.
17 juillet 2026
Avis spontané
Réponse de Swiftee
Thank you, Kevin! We’re delighted to hear your driver was so professional and friendly. An immaculate experience is exactly what we strive for every time ✨
My delivery guy was 10/10 super…
My delivery guy was 10/10 super helpfully! I dont know his name but i hope somehow he can see this. Thank you mate again!💪
10 juillet 2026
Avis spontané
Réponse de Swiftee
Thank you, Szabolcs! We love hearing feedback like this. We’ll do our best to make sure your driver sees your message. A 10/10 is hard to beat, but we’ll happily keep trying 💪
Good service as always
Good service as always. Appreciate the driver being patient with issues that came up and having to change the delivery address last minute - thank you!
9 juillet 2026
Avis spontané
Réponse de Swiftee
Thank you, Miriam! We really appreciate your continued support. We’re glad the driver was patient and could adapt to the last minute address change. Sometimes deliveries need a little flexibility, and we’re always happy to help 😊
Saab Singh the delivery driver was…
Saab Singh the delivery driver was great. Stayed on the phone while I directed him through the office, and was able to deliver a surprise birthday cake. Recommend :)
10 juillet 2026
Avis spontané
Réponse de Swiftee
Thank you, Belal! We’re so pleased Saab Singh helped make the surprise birthday delivery a success. Staying on the phone to find the right office was a lovely touch, and we’ll be sure to pass on your kind words to him 🎂
Amazing delivery service
Amazing company! Very efficient and easy to track!
10 juillet 2026
Avis spontané
Réponse de Swiftee
Thank you, Roberta! We're delighted to hear you found the service efficient and the tracking easy to use. We really appreciate you taking the time to share your experience with us 😊
Réponse de Swiftee
Thank you, Lipman! We're delighted to hear you're enjoying both the app and the service. We really appreciate your support and look forward to delivering for you again 🚀
Réponse de Swiftee
Thank you, R K! What a compliment! We're thrilled to hear our dedicated service stood out for you. Thank you for your support, and we look forward to delivering for you again ⭐
Great service - quick and easy to schedule
Really quick and easy to schedule. Very reasonable priced. Received item within the hour. Will definitely use again. Thank you.
9 juillet 2026
Avis spontané
Réponse de Swiftee
Thank you, L Harris! We're delighted to hear you found the booking process quick and easy, and that your delivery arrived within the hour. We really appreciate your kind words and look forward to helping you again soon 😊
Was able to track courier on his route
8 juillet 2026
Avis spontané
Réponse de Swiftee
Thank you, Karen! We’re glad you found the live tracking useful. Knowing exactly where your courier is makes waiting a lot easier 📍
Réponse de Swiftee
Thank you, Nechama! We’re really glad you found the service quick and efficient — exactly how deliveries should be 🚚
The driver was so kind and courteous
The driver was so kind and courteous. Perfect delivery! The cake was in impeccable condition to make for a very happy birthday for my husband.
30 juin 2026
Avis spontané
Réponse de Swiftee
Thank you, Zoe! We’re so pleased the cake arrived in perfect condition and helped make your husband’s birthday a happy one. Cakes can be delicate passengers, so the driver will really appreciate this lovely feedback 🎂
Réponse de Swiftee
Thank you, Fathima! We’re really glad you had such a kind driver — sometimes it’s the small interactions that make the biggest difference 😊
Absolutely fabulous delivery
Absolutely fabulous delivery and experience with Swiftee, who helped us all week to courier an order from Rinkoff’s Bakery each morning. Rodger is absolute superstar and went out of his way to help, incredibly kind a generous person who really made my week better. Thank you so much.
26 juin 2026
Avis spontané
Réponse de Swiftee
Thank you so much, Courtney! We’re delighted we could help throughout the week, and Rodger will be so pleased to hear this feedback. Going the extra mile and making someone’s day a little easier is exactly the kind of service we love to provide ⭐
Safe & Fast delivery for funeral items
Items for my mother’s funeral were delivered safely and quickly. The rider was so kind. Thanks so much!
13 juin 2026
Avis spontané
Réponse de Swiftee
Thank you, Lyra. We’re honoured we could help with something so important during such a difficult time, and we’re very glad the rider handled everything with the care and kindness it deserved 🤍
Still room for improvement
We have worked with Swiftee over the past year, so this review is based on ongoing experience rather than a one-off booking.
Some of their drivers have been very good, professional and reliable, with clean vehicles and careful handling. However, the service quality is not always consistent.
We have had some disappointing experiences. On one occasion, a driver left a cake in an unclear location without proper communication, and the customer could not find it. When the customer contacted the driver, the response was very rude. That customer later told us they would no longer order from us if we continued using Swiftee for delivery.
On another occasion, a wedding cake was damaged during delivery. Swiftee did compensate us afterwards, and we refunded the customer in full, but the damage to customer trust was already done.
Their office/admin response is generally okay, but not always as efficient as we would hope (sometime good 👍 sometimes … meh 🫤)
Overall, Swiftee can be useful, and some drivers are genuinely good, but the inconsistency in driver quality, vehicle cleanliness, communication and handling means there is still a lot of room for improvement.
Based on our experience, 3.5/5 feels fair.
21 janvier 2026
Avis spontané
Réponse de Swiftee
Thank you for the honest feedback and for working with us over such a long period of time. We genuinely value your continued support and appreciate you recognising the many drivers and deliveries that have gone well over the past year.
We are very sorry again about the incidents mentioned, particularly the damaged wedding cake and the communication issue. While thankfully these situations are rare across the large number of deliveries we complete, we completely understand the impact they can have on your customer experience and reputation. We also appreciate you acknowledging that we took responsibility and compensated the issue at the time.
Couriers and operations teams are human and, although mistakes can occasionally happen in logistics, our goal is always to minimise them and respond fairly and professionally when they do. Your feedback regarding consistency, communication and driver standards has been noted internally and is genuinely helpful as we continue improving the service 🙏
The delivery was great, truly amazing
The delivery was great. The courier (Ermias) was friendly and polite to the recipient, amazing, and very caring of the flowers that were delivered. I couldn’t ask for more.
12 juin 2026
Avis spontané
Réponse de Swiftee
Thank you, Darren! We’re so pleased to hear Ermias took such great care with the flowers and gave such a positive experience to the recipient. Flowers definitely need a gentle touch, so he’ll really appreciate this feedback 🌸
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