SWISSGEAR Avis 

I’ve only owned my Swiss gear 8121 laptop backpack for a year and the right shoulder strap has begun tearing away. I use this bag EXACTLY for what it’s intended for and it is without a doubt defective as there was strands of stitching loose within a week of use on that strap. The backpacks have a 10 year warranty that they do not stand by!!! It’s been months since I emailed my warranty claim with no response and after a lot of research online, I don’t expect one! Do not buy any products from them unless you’re ok with them not honoring any warranty. They should be sued for false advertising!!!!

I received a suitcase as a reward from my company. The zipper broke on the first use. Even though its supposed to have a 10 year warranty. After cutting off labels and filling out all the forms, Swissgear denied the warranty claim. The warranty is a lie and this company produces inferior products. Avoid them and
Wegner.

I have a 28 inch rolling suitcase that I've had for one year. I came back from a trip and one of the zipper sliders had come off. It is supposed to be warrantied for 5 years so I contacted the company for warranty replacement. They denied the claim saying that the damage was due to "Handling". This is ridiculous since the whole purpose of suitcases is to be handled. I am very disappointed with this company and I think management needs to address the problem of warranty denials.

I would rate below 1 star if its an option. Our backpack had material issue and filed claim. They approved and gave us 15% off coupon SERIOUSLY !!
Per warranty it should be replacement or equivalent but they gave 15% off coupon instead. Will never ever buy swissgear again.

Had some luggage break (wheel came off on a vacation)
Swiss blamed the airline, the suitcase collapse happened a full day after the flight. This is clearly a construction issue. I submitted a warranty claim which they denied. Unbelievable! I will never buy Swiss gear again, I will be taking the rest of my Swiss gear luggage to goodwill.
This company are terrible and their customer service is awful!

BUYER BEWARE!!!

I purchased a SwissGear 3760 ScanSmart laptop Backpack for my school going son and within couple of years the shoulder straps started tearing off and stitches came off. Since SwissGear offers 5 years of warranty and market their backpacks as strong and durable product, I raised a claim with them, but not only was the claim process tedious and cumbersome but the final outcome from the claim was a sham. First I had to file an online claim with all pictures of damages and various patches and parts of the backpack. And after filing an online, they wanted me to send them the bag patches through post with tracking ID, which cost me $6 and time. Maybe the goal of all this online Plus postal process is to make it harder for customers to file a claim. After all the required processes were completed, I got an approval for 15% off coupon from SwissGear which can ONLY be used on their retail website. And when I checked on their retail website all their prices were exhorbitant plus they had shipping fees. Even after applying the coupon, the price was more than what I would pay at Sams or some other online retailer to get the same Swissgear bag. It was a complete joke. When I complained to their customer service, I was told that the shoulder straps tore due to normal wear and tear. My son used the bag for school and if these high quality bags cannot manage the school items weight then what is the durability of these bagpacks? So if you are fine with your shoulder straps tearing off which according to SwissGear is normal wear and tear, only then I would recommend SwissGear backpacks to anyone. I never expected such pathetic customer service plus poor quality bags from SwissGear.

3 years ago air france had to replace a piece of luggage. However since it was a replacement noinvoice issued. The handle on the replacement broke, tried to submit a claim and was reject for not having the original invoice or copy of it
Just a computer generated no and file closed. Not sure if buyingareplacement from them is worthwhile given lack of human involve on a quality issue.

After just 6 months and only 2 trips two of the four wheels got damaged - just by doing what you are supposed to do: Rolling the luggage from the airport / train station to the hotel. The quality of the wheels is poor. But worse is the customer support: The claims page is cumbersome to use, the answers from the "support" team is slow. Never again a swiss gear, and probably never again a Wenger backpack since swissgear is part of Wenger.

Zipper broke 3 days into using bag it was a medical design type bag. The stitching completely ripped apart.i have been fighting with them with pictures receipts now they want a video of a broken zipper.has to be the worst company ever,would never buy a thing from them again. I hope people will see the reviews and do the same.

Swiss Gear’s customer service has been beyond miserable. I filed a claim for a warranty issue on my suitcase and after filing the claim, submitting pictures online, cutting all the tags off of my defective suitcase and mailing those snail mail to Florida the claim was finally approved. After another couple of months a replacement was sent to me, but it was the incorrect model. After another additional 10+ calls and promises of sending ups labels to return the item I still have not heard from them on a resolution. I have asked a handful of times to speak to a supervisor and am told I am not allowed to do that. Please help

Purchased at BestBuy 16Mar2023. Within 6 months under moderate use 2 of 4 grommets fell out and the stitching on the straps began to unravel. They design is fine but the build quality abysmal.
The warranty claim process is cumbersome requiring multiple photo uploads including of the labels inside (hard to photograph), and decidedly is designed to string the consumer along until they give up. From 09April it took until 02July to respond, and then with a 15% discount code to buy another sub-quality product AFTER filling out another form, removing the labels, attaching them to said form and then finally mailing the whole mess by regular post. Stay clear of Swissgear forever is my takeaway from this.

What a joke. In 5 months the backpack handle started to fall apart. Opened a claim and didn't hear from them in 1 month. Then sent a message and within 5 minutes the claim was closed. They said the damage was caused by me???? What a joke of a company. Do not buy from them.

I purchased a backpack that was never delivered due to a missing suite number in the address. Despite receiving a notification from UPS, the package was not delivered and was eventually returned to the Swissgear warehouse.

Since then, I’ve made numerous attempts to contact Swissgear for assistance, but most of my emails have been ignored. According to their website, my order is marked as “delivered,” yet I’ve received nothing and am now struggling to obtain a refund.

The only responses I’ve received—primarily from a representative named Calvin—have been vague and unhelpful, with messages like “We will get this out asap” or “A refund is being processed. Please allow 2–4 business days.” Unfortunately, I can’t recommend this site to anyone based on my experience.

Well you can’t seem to get anything resolved! I have reached out for over a month for a non functioning lock for my suitcase.
I hate to say it but…. Stay away from from Swiss Gear!
I thought I was getting a quality product

Purchased new Swiss Gear soft side luggage from Walmart. Paid about $70 but didn't save the receipt.
The third use of the suitcase the retractable handle broke and wouldn't retract. Reached out to Swiss Gear and they couldn't help since I didn't have the original receipt. I asked twice if I could purchase a new handle assembly, but they would not respond to this request. Stay away from this vendor. Many negative reviews all over the internet

Given their price point, I was expecting a far more durable product than what I received. Barely a year after purchasing a suitcase, the wheels started squeaking loudly. It is so embarrassing when half the airport seems to be turning around looking as you walk past! Reaching out to the company was as useless as the so called warranty. Their response: “I have received your video and yes your wheels are squeaky, have you tried using dry lube on the wheels. You can usually find it in retail auto shops like Auto Zone and such, this is just a suggestion.

If you have any questions, feel free to reach back out.”

We purchased two Model 7272 Hardside SwissGear Suitcases through Amazon in January 2025. We used them the first time at the start of March checking them into a trusted major airline for a flight to Europe. When we opened both suitcases on arrival at our hotel, the clothes in both suitcases were wet. This has never happened with luggage of any quality, let alone the quality we expected from investing in SwissGear.
SwissGear provided an online warranty claim form although we asked for a refund. SwissGear is fast to respond to the claim form, asking for more documentation until you have sent everything SwissGear needs. Then, we never heard from SwissGear again. SwissGear never replied to follow-up emails. Every phone call to SwissGear was not returned. We are disappointed and angry.

First time using the bags on an international trip to Hong Kong, the bag wouldn't open so I had to rip it open to get my clothing out and purchase another bag to put my belongings in, they offered me to return it, what a laugh as if I will carry around a ripped open suitcase from Hong Kong to the USA of course I had to leave it, no choice, never use this company swissgear my first time and last

Warranty not honored. I have purchased two suitcases from them, the first one wore out and the second one fell apart quickly. They say they have a warranty on them but they do not honor it. Poor quality and false warranty.

I purchased a SwissGear backpack, expecting quality and durability. Unfortunately, the backpack started falling apart within months, with zippers breaking and seams coming undone despite light use. Since SwissGear advertises a warranty, I thought I’d be covered—big mistake.

I submitted a warranty claim, provided all the required details, and waited. And waited. And waited. No response. I followed up multiple times via email and phone, only to be completely ignored. Their so-called “warranty” is nothing but a scam, and their customer service is nonexistent.

SwissGear clearly does not stand behind their products, and their warranty is just a gimmick to make you feel secure at the time of purchase. Save yourself the frustration and buy from a reputable brand that actually cares about its customers.

DO NOT waste your money on SwissGear. This company is a joke when it comes to honoring their commitments. Avoid at all costs!