SWISSGEAR Avis 

Customer service is almost non-existent and works at a glacial pace. I speak from my recent experience after my fairly less used cabin baggage’s handle got stuck and could not be retracted. I decided to invoke a warranty claim, with the understanding that Swiss Gear products come with a 10-year warranty. But it’s been close to 2 months and I have not received any response, let alone a replacement. The warranty claim needs to be filed via a web form and there is no email from any person. At this point, the 10-year warranty seems like a false selling point. Avoid this brand, if you’re looking for sturdy quality luggage and a brand that will stand by its (tall) warranty claims. Swiss Gear disappoints on both fronts. Never buying this brand again.

I've bought many swisstech products, but that will never happen again.
They make it so difficult to get their junk warrantied. That way they don't have to pay for.
I had a flash light fail and the hoops they demanded I jump through to get it fixed is ridiculous. There's better companies that will warranty their products no questions asked. Like streamlight.
Swisstech is a joke. We were buying about 15 flashlights and head lamps plus battery packs per year for our clients.
Never again!!!
F.... SWISSTECH!

I've been an owner of SwissGear luggage for a while, and recently had an issue with the handle of a carry on malfunctioning. I went through a lengthy process of a warranty claim, months, and quite frankly, spoke with multiple people by email and phone. I followed all their direction, taking photos, copies of receipts, cutting out and sending in the luggage label. All to be sent a 10% coupon to be used on their site, even though I was told by email that they conditionally approved my warranty claim. Turns out, the 10 year warranty only applies luggage purchased from
their site or target. Be very careful about misleading advertising regarding their warranty and the hoops and hoops of work you have to do for a claim. I've never written a review about a warranty but this really irked me and I will never be purchasing any products from Swiss Gear as a company that doesn't stand by their products and what is advertised.

this company is a scam , I was a loyal customer always had their product and when I got the issue with carry on they refused the claim because I didnt save the receipt.I would not buy anymore their product , bE AWARE their shady practice

This company is a scam!

My suitcase broke in under a year, so I tried to claim it under warranty. They approved it, but took months to process the return.

Then the coupon code they gave me didn't work, so I had to wait weeks for a response to support messages.

Then they sent the completely wrong item once I was finally able to use the coupon code.

Do not buy from them!

Swiss Gear luggage was gifted to me less than one year, used only twice and the telescopic handle no longer functions. Submitted warranty claim and was issued 15% on new product which is less than the postage it cost me to send labels from defective luggage as part of a tedious claim process.

Warranty claim. Unacceptable. Deceptive and completely dishonest.
Luggage damaged traveling. Initiated claim. The claim process itself is onerous, and completely a test of will. One can see they bank on few completing it. First a lengthy electronic submission (including pictures, receipts, etc). Then wait for an 'approval'. I made it! They sent a lengthy explanation, that included and assurance I would receive and exact replacement (including shipping), or a credit for the full value! Awesome! All I had to Now do is cut the labels (same ones they wanted pictures of!), and tape them to a "claim form". Then send (they recommend 'trackable' mail), and wait for another "approval".
I received the highly anticipated "approval" in the form of a 50% off coupon of my claim. If following along, they already "approved" the claim - full value - etc. etc. There was no contact provided, other than a cold call email to SwissGear.com. Ridiculous.
I just received a return email from 'Calvin' - ostensibly "Customer Support". He tells me they do not provide warranty for airline travel damage. Really. They sure want you to think they do, and their own system "approved" it with my full full disclosure of the warranty claim circumstances. It's literally the first question they ask!
I cannot Stand poor customer service, and have No Respect for the Clown Car Management on down to 'Calvin'.

Poor customer service. Swiss Gear lunch bag arrived crushed with defective zipper.
I filled out the return form and uploaded pics of the issues. No response after 10 days.
Sent email and got generic reply it’s under review by Swiss Gear staff.
Clearly the item is defective.
Not worth the aggravation Swiss Gear.

I bought two pieces, but the description was not accurate, and I returned them. the process of return was difficult, and I am not really satisfied. first, they wanted to charge almost half of price for return , which I called them about, and they fixed that (thanks, but I shouldn't call you for the industry standard service). then they didn't refund, no answer to my emails or calls and took 3months and finally thank to PayPal to listen to my claim (i called Credit card company and was not helpful at all). i dont recommend to buy from this site but if you want make sure use Paypal.

I've contacted the company about the broken wheel. The suitcase itself is in good condition but the wheels are falling apart.
I just would like to get the wheel fixed, but the company isn't very responive. It came highly recommended but I wouldn't buy it again, since there's no customer support.

I contacted Swissgear about my warrantee and Calvin provide details on how to submit everything needed to get my backpack replaced or something similar. I sent everything in and now nothing. They won't respond to my emails and no one is ever available at their customer service number.

We bought one of their small suitcases 48 hours before our flight to Copenhagen and when we retrieved our luggage, one of the wheels was totally broken. Its first direct flight, imagine!!! We have been trying to get a replacement since last August and after numerous calls and e-mails to their Montreal customer office, we were told today that it was normal wear and tear (usure normal in French) which is totally unacceptable. So NEVER again SWISSGEAR, you can count on us for that!

I submitted a warranty claim on their customer service email till date no answer. It’s been almost a month !!!

I am recently homeless. And was carrying my belongings in plastic grocery bags until I found one of your suitcases at a local resale shop and I love it. The rolling case made transporting my possessions a breeze, however one of the wheels has stopped working and I cannot find a replacement. When my situation improves I will definitely look for more of your products. Thank you for making what is a horrible situation a little bit better

Been waiting 3 months to open a warranty claim on my busted, used twice, suitcase. Garbage product and no backing from company. DO NOT BUY SWISS GEAR

Lightly used carry on used once and interior seam frayed on outside pocket which was only used for pocketbook. One of the main reasons I purchased SG was warranty claims. FALSE ADVERTISING! Per claim warranty had to deal with Holiday Group as in Canada. Good luck trying to get any satisfaction, let alone anything other than an auto-generated email response advising they are behind with emails...1 1/2 mos since initial email. Wish I would have found this review site before I purchased

Quality has definitely gone down and so has customer service. They do NOT back their products! They are giving out 50% off coupons after they put you through the wringer. The handle on my luggage broke while traveling and we didn't mishandle it or was the luggage overpacked. We will not be buying this product again.

I received a Swiss Gear luggage with a 10 year warranty as a gift a few years ago. This summer the handle broke even though my luggage wasn't heavy. Originally submitted the claim to Holiday Group in August 2023 & the issue still hasn't been resolved the issue (Oct 2023 now). Be prepared to call them often as the lines of communication fell between the cracks. You'll need some patience!

If you're looking for a quality product at a decent price with good customer service, Swiss Gear luggages aren't for you.

Luggage does not hold up in travel. Wheel broke in the middle of my travel. I contacted SWISSGEAR and getting a run around (not yet over) for only a 30% discount—no replacement or repair. Not recommended.

The first time we used our new carry-on, the zipper broke. Phoned the warranty line and was given an email address to send all info to since then I have sent many emails with no response and they are no longer answering their phone lines. I am not sure if they are still in business, terrible customer service. Buyer beware