SWISSGEAR Avis 

I bought a luggage set in July 2024 during Amazon Prime days, but my first use was in November 2024. Essentially, the large suitcase fell apart at the wheels. Go check the Amazon reviews for "SwissGear Opulence Softside Expandable Luggage with Spinner Wheels, Black, 3-Piece Set (21/25/29)" and you'll see the very common problem.

I contacted Swiss Gear for a warranty claim on December 2nd 2024. Went through the process, submitted photos and waited…for weeks. Never heard back so I submitted another support request. Nothing back on that one either. Sent a 3rd request in early February 2025, still nothing. Made 2 phone calls to their support team - nobody answered so I left a message. Now it’s mid March 2025 and it’s been OVER 3 months since my original claim with zero communication. No matter what the warranty claims to be, you’ll be lucky to ever hear back from them.

Don’t waste your money on any SwissGear products.

I ordered two items Feb. 9 2025. One item is described as pink/black and as noted by another complaint the shipped product is RED/BLACK. This was not inexpensive and as I received the wrong color I sent an e-mail to ask if the description is wrong? Does the product exist in pink/black?
My order number SWG-1100983553
My e-mail ticket 347374 I sent on Feb 13 and again on Feb 23 and have had ZERO response to my question.

I cannot make any return without the information, DOES THIS BAG EXIST in pink/black OR ARE YOU JUST SCAMMING PEOPLE OUT OF THEIR MONEY?
Help

I would NEVER buy anything from this company again!! The worst customer service and they don’t back up their products. I’ve been dealing with my issue since early November ‘24 with no resolve. Rather than replacing my suitcase as part of their warranty due to faulty parts-they thought I’d be satisfied with a 15% off on my next purchase. Wow is all I could say when I saw that - they can take their 15% and 🤬.

NEVER REFUNDED MONEY TO MY BANK ACCT
WILL BE DISPUTING THE CHARGE .

I bought the backpack from Swiss Gear in March of 2023. The backpack broke after a school year of use. When I tried to return it for warranty in October of 2024, they wanted a label from the backpack that doesn't exist. They told me I had to send it in if I wanted to use my warranty. When I asked where I should send it to, they never replied. In other words, their warranty is worthless!!! Buyer beware! Just tried again by replying to the original email instead of the web portal. Let's see if anything happens now.

I could not even rate less than 1 star I ordered a bagpack online I got it pretty quick I was having good time thinking it arrived soon than expected but it turned out that I received wrong bag from which I ordered and now trying to contact customer care from past few days had email too about it but did not get any single reply. Very disappointed doesn't matter of how good quality it will be but won't go for it again if doesn't know how to keep up with customer service.

Ordered 3 pc set of Swiss gear luggage from AMAZON in August for $590.48. Used large suitcase for the 1st time this December. Thought the wheel was wobbly when we pushed it to the car going to the airport. It arrived with one wheel completely missing on a short flight and another wheel and casing are ready to fall out. I have photos of the damaged suitcase that I included on my emails that bounced back. Too late to return to Amazon past 30 day order timeframe. They advised I call or email Swiss Gear directly. That was two weeks ago and I have left 4 messages and had 2 emails returned undeliverable. Now I see that the set is on sale for $377.99. Just want my money refunded and will gladly return all 3 pieces when they send a postage paid box. Used cheaper luggage on multiple international trips over the years./ Invested in a set we thought was a reputable company, but obviously not. Amazon is working on letting me go back in to my order, so I can warn other Amazon buyers in the reviews section.

The customer service is being provided by two agents at this company who never picks up the phone and if you get lucky and someone picks up after trying 100 times then agent hung up. This company's 10-year warranty is a joke and fake as they are running a scam company. They expect us to send seam label in a trackable mail after spending some money and then they may send a discount code as their response is scripted about wheels for a bag that was never used with any airline. I have even left a message with many staff members including CEO and no one cares to respond. It is a better to buy a cheap and possibly better-quality bags from Walmart at less than half price. As this company's online web portal sucks, customer service is absolutely terrible, disgusting and disgraceful. I had bought these bags from Costco and Costco should stop selling Swiss gear bags altogether and should not put their members through this company who is running a scam of 10-year warranty. Everyone should boycott Swiss gear products. Looks like Swiss gear is running this company from a garage as their support is completely unprofessional. Shame on Swiss gear management.

Ordered a backpack on December 10 so that we would have it in time for Christmas. On December 20 I checked the status and it still had not been shipped. Their website clearly says anything ordered by December 18 would be delivered in time for Christmas via the ground service. I contacted support through the chat function on their website and they basically told me that I could not be guaranteed delivery on any item placed on their website. Even though the website clearly had specific dates for guaranteed delivery. The person on the chat was of no help and basically said That I would just have to wait and they were working on orders, but they were behind because of Christmas. I informed him that’s why I ordered on December 10 for a simple backpack. He said shipping only takes two days from Florida to my location. He still could not tell me when it would actually ship in whether or not I would have it to give us a Christmas gift. I asked whether I should just cancel it and order something from someone else. He informed me I could not cancel it and I would have to wait till I got it and then request a return. Terrible customer service Would not order from them again

The luggage falls apart after one trip and despite the thousands of hoops they put you through for a refund, it's BS. All you get is a 15% off coupon on a future purchase. Terrible product. Terrible customer service.

I ordered directly from Swissgear. They sent me the wrong items. I contacted them and returned them the same day after being told they'd ship the correct items as soon as I ship it back. They got the items and then never contacted me. I spent several days trying to contact them. Calling them is pointless as you'll hear a message that no one is there. It took 7 hours of waiting on chat before they finally responded. They promised to ship the following day. I'm STILL waiting for that to happen. Can't reach anyone, no items, no tracking number, no money. Company doesn't care.

USB socket on miner's headlamp broke after a couple of uses. Not apparent how warranty can be upheld outside the US. In any case, the lowest of three light settings was far too bright for my purposes. Avoid.

I paid over $100 for a carry-on suitcase that was defective and partially fell apart the first trip. Upon filing a warranty claim, they approved the claim—only to change their minds and issue a 15% coupon after I had verified my purchase.

The wheels did not work properly from the beginning and got worse. My warranty was denied as they determined it was a result of airline handling. My other luggage that is a different brand is still great after 10 years and travelled along with the Swiss Gear. I will never buy again.

Poorly constructed. I purchased a luggage roller for travel with high expectations of SwissGear. The luggage piece is flimsy and not sturdy. Falls over on the front of the bag. The handle litterally snapped off after just 1 trip. I contacted SwissGear for warranty and NOTHING. Crickets. No response to my warranty claim which was not user freindly, no response to my calls. Hello American Tourister.

Not happy, first trip and the stitching in my bag was unraveling itself. Very sad really liked the design colour and price.

On the third flight with my new Swissgear 24" hard shell suitcase a wheel fell off. I actually saved the 10 year warrenty card inside the lining. After writing to customer service about this, I recieved an answer that basically said that the warranty doesn't cover damages that happen while in use travelling, and that they no longer have replacement parts.

I requested a warranty on a carry on luggage it was supposed to have a life time warranty product that I purchased 3 years ago and now in 2024 I called and they no longer have the type of warranty. Shame on this brand because I will not purchase o recommend this brand again.

I have been using Swissgear backpacks for my personal travel and business travel needs. It is so very disappointing that when I engaged their customer service about a zipper quality issue with one of their backpacks the response I got was “I never heard that happening before” and they provided no help or resolution. They stopped responding to me and ignored my emails when they said they would be in touch. Their zipper failed and my laptop backpack opened up and my laptop crashed to the floor and broke.
I will NEVER use a Swissgear product again and don’t recommend anyone do as well!

No help from customer service, despite multiple phone calls the supervisor never returned my phone calls. The product is under warranty but no one from the Swissgear is ready to help.