very good VOIP Service and needed to change the number and stop the cancellation I made. Amber was top notch and helped me resolve all this quickly! An asset to your company!
L'entreprise a répondu
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Lisez les avis des autres
Really impressive service from Switchboard Free. The system is easy to use and find your way around. If there is anything you are unsure of please use the live chat function. I'd like to specifically... Voir plus
L'entreprise a répondu
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... Voir plus
Having been a customer of switchboard free for many years (9+) if not more. when we relocated our businesses the Customer services team have always gone the extra mile to provide us with a local are... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Coordonnées de contact
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, Royaume-Uni
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4,2
Bien
470 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Fantastic to read your issue was resolved quickly.
Please let us know if you need further assistance in the future!
Many thanks
SwitchboardFREE Team
Knowledgeable and helpful
Knowledgeable, patient, support desk person Laura helped me set the system up on my mobile.
Now everything works as was promised!
31 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your review.
We are so pleased Laura could help you!
Any further questions, please let us know.
Many thanks
SwitchboardFREE Team
This is clearly a scam.
This is clearly a scam.
I signed up for this VOIP service and was scammed. They signed me up automatically for a voice recording service I never signed up for. It does not seem possible to port my number. Does not seem possible to cancel the service on their website too and you need to send them an email. So annoying... I have sent an email, and will see if they respond. Will probably have to contact my credit card company to cancel the debit. vetter to avoid.
Edit: they came back to me and refunded me. They claim they don’t need to abide by consumer law as they are BtoB. The service they “sold” me (without me realising it) are an option that is free for the first month. Better to be careful what you are signing for!
30 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review, so sorry to read we have not met your expectations on this occasion.
Regarding the free trial of our call recording feature, we offer a one-month free trial at sign-up, with clear instructions and an email reminder before the trial ends. Customers can easily opt out of this trial during sign-up by deselecting the toggle option. However, we understand your concerns and would of course be more than happy to remove and refund this feature for you.
To ensure the security of our customers, we ask for a written email with a security question to cancel the service. This step is crucial in preventing any unauthorised cancellations, particularly from customer competitors. While we understand that this process might seem cumbersome, it’s a measure put in place to protect our customers’ interests.
We strive to be transparent and fair in all our practices, and we’re committed to ensuring that our customers feel secure and satisfied with our services. If there are any specific issues you'd like to discuss further or if you need additional assistance, please don't hesitate to contact us directly. We're here to help and resolve any concerns you might have.
Best wishes
SwitchboardFREE Team
Laura was extremely helpful and…
Laura was extremely helpful and professional. She helped with a number of issues I had. The whole business is great and to have someone so helpful on the other end of the line.
28 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Lovely to read Laura has been able to help with your questions and queries, we are always happy to help!
Many thanks
SwitchboardFREE Team
Laura was great
Laura was great. Not only did she deal with my issues in a very efficient manner, she also made suggestions on other changes I could make to enhance my experience.
28 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your lovely review.
Brilliant to read about your positive experience. We are very lucky to have Laura as part of our team, she's a star!
Kind regards
SwitchboardFREE Team
Very helpful
Very helpful, set up within minutes and Laura Thornton fixed a minor software issue in minutes also. Would 100% recommend.
27 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your review.
So pleased we could help with your software issue, we will pass over your lovely words to Laura!
Many thanks
SwitchboardFREE Team
Laura was very helpful and informative…
Laura was very helpful and informative processing our order, would highly recommend the services never had an issue.
27 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Lovely to read Laura has been able to help you with your query, we will pass over your kind words!
Kindest regards
SwitchboardFREE Team
Laura
Laura has great communication skills and is cheerful and patient. She successfully guided me through further set up procedures for my system and was honest and diligent.
27 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Fantastic to read Laura has been able to assist you, we will pass over your kind words!
Many thanks
SwitchboardFREE Team
Always helpful and can get in touch on…
Always helpful and can get in touch on the phone which is a massive bonus these days!
26 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your review.
We are always happy to help!
Kind regards
SwitchboardFREE Team
Very helpful and sorted the issue out…
Very helpful and sorted the issue out within minutes lovely speaking to somebody know who knows what they’re doing
19 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your review.
We are so pleased you have had a positive experience with us, we aim to provide clear effective support for all queries.
Please let us know if you need any further support.
Kind regards
SwitchboardFREE Team
What a breath of fresh air Katie…
What a breath of fresh air Katie McSweeney is! Extremely helpful and knowledgeable. It was very refreshing to liaise with somebody who got straight to the issues that I had and dealt with them swiftly and in such a cheery manner. She is a credit to SF.
18 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a lovely review!
We are so pleased you have had a positive experience.
We will pass over you kind words to Katie.
If you need any assistance in the future, please don't hesitate to contact us.
Many thanks
SwitchboardFREE Team
Mixed review
Today, is one of the only times i have had a good experience when contacting them.
Oliver was extremely helpful and sorting my issue promptly.
If all employees were as helpful as him, this would be 5 stars.
14 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review, so sorry to see we have not achieved five stars this time.
I can see we have assisted a number of times in the past and made adjustments to your account as instructed. However we are always looking to improve our customer service, so welcome any feedback on how you think we can support you better in the future.
Thank you for your kind words regarding Oliver, we will pass over your words!
Please do let us know if you have any questions or queries going forward, we are always happy to help.
Kindest regards
SwitchboardFREE Team
Rookie Error
I'm a new subscriber and made a mistake in the setting up of the calls etc. Got hold of Oliver in support and he fixed it in no time. Didn't even rag me for my schoolboy error.
5 Stars
13 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Fantastic to see we were able to assist you speedily! We are always happy to help with any questions or queries you may have!
Kind regards
SwitchboardFREE Team
Amazing phone systems, apps and customer service
We have not only saved well over £1000 a year moving our phone lines from BT to Switchboard Free, we have ended up with a far superior system for managing all our calls into and out of each of our numbers. From first contact they were so helpful and friendly and actually made the whole process easy and I highly recommend them.
12 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us your review! What fantastic news you have managed to save £1000 a year! We are so pleased to read about your positive experience with us and look forward to supporting you for years to come!
Please let us know if you need any further assistance.
Kind regards
SwitchboardFREE Team
Always really helpful
Always really helpful. I've used them on my last 4 projects. Contacted them as needed to make some changes to the account and they were more than happy to help. Great service as always :)
12 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your positive review! We are so happy we can continue to support you over time.
Please don't hesitate to contact us in the future.
Many thanks
SwitchboardFREE Team
Is this a company?
Manual forms, complicated process. No help or manual. I still could not transfer my number. If you need professional services, turn elsewhere
1 mars 2025
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you taking the time to leave us a review. We are so sorry to hear you have experienced complications with your porting process. We pride ourselves on having a dedicated UK based support team, who can help you through any issues you may be facing. Please give our support team a call on 0203 189 1213 and we would be more than happy to help you with everything.
Spoke to Laura today on support and she is a true gem
Spoke to Laura today on support and what stood out for me was her intent natural nature to want to do the best in the framework of what I was trying to achieve if that makes sense.. It wasn't a case of how quickly can we get this done and onto the next, instead it was how about we try this or how about we call it that.. She was also very patient and listened to all the ins and outs of my enquiries..
It could have gone the other way, how about have you read the pdf guide, faq or used the online spasimodo ai bot yet? know what I mean..
SBF have got it right, good old fashioned service where everything is known 1st time when asked
I actively asked if I could write a glowing email to perhaps her boss which she said she would prefer a trustpilot review..
so here we are..
Been using these guys for my phoneline for over a year, I personally recommend them based on my actual real life dealings with them..
Not being funny or anything but let's have it right, UK customer support is key, if I had to deal with people with accents from a 3rd world country 5000 miles away there is definitely that barrier there sometimes so it is refreshing to talk to UK support
As my business grows and needs increase there is a bolt on to cover that..
Danny
goosebumps.marketing
11 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to write such a lovely review!
We pride ourselves on having a fully UK based support team, whose main ethos is to put the customer first and work though any queries calmly. Strong communication and patience is at the centre of everything we do!
We are incredibly lucky to have Laura on our team, she's a fantastic communicator and asset! Your kind words have been passed along to her.
Please don't hesitate to contact us in the future should you need any further support.
Kind regards
SwitchboardFREE Team
Highly recommended!
27 février 2025
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review!
Kind regards
SwitchboardFREE Team
Really impressive service from…
Really impressive service from Switchboard Free. The system is easy to use and find your way around. If there is anything you are unsure of please use the live chat function. I'd like to specifically mention Laura as being an excellent member of the team and always giving stellar support and advice (even if the questions asked are silly)
7 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review. We are so pleased you are finding our system easy to use! We are very lucky to have Laura on our team, she's fantastic!
Please don't hesitate to contact us in the future.
Best regards
SwitchboardFREE Team
She’ve been helpful and problem solver
She’ve been helpful and problem solver, I really appreciated
7 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review.
Many thanks
SwitchboardFREE Team
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