very good VOIP Service and needed to change the number and stop the cancellation I made. Amber was top notch and helped me resolve all this quickly! An asset to your company!
L'entreprise a répondu
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Lisez les avis des autres
This company is extremely ethical and use predatory practices to either keep the customer from cancelling or squeeze every penny from this. Do not use them!
Really impressive service from Switchboard Free. The system is easy to use and find your way around. If there is anything you are unsure of please use the live chat function. I'd like to specifically... Voir plus
L'entreprise a répondu
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Coordonnées de contact
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, Royaume-Uni
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4,2
Bien
471 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 35 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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She’ve been helpful and problem solver
She’ve been helpful and problem solver, I really appreciated
7 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review.
Many thanks
SwitchboardFREE Team
Amazing service
We have our lines with SwitchboardFree and it is always a pleasure to deal with them. If we have an issue (or more so think we have an issue) they are super speedy to get on it and sort it or talk us through our error.
Amazing service.
6 mars 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us your lovely review! We are always happy to help with any questions or queries!
Many thanks
SwitchboardFREE Team
Simply the best …
Having been a customer of switchboard free for many years (9+) if not more.
when we relocated our businesses the Customer services team have always gone the extra mile to provide us with a local area phone line regardless
Take today Abbey who we dealt with us was absolutely amazing. With already having one number which ended in 51 we enquired if we could get 52 also and in a mater of minutes Abbey informed us it was all changed over "Totally Amazing service" as always. we'll happily and Highly recommend to everyone to use switchboard free
21 février 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Wow! Thank you for being a loyal customer for over 9 years! 🎉 We truly appreciate your support and are so happy to hear that our team, especially Abbey, has continued to go the extra mile for you. Making things as easy and seamless as possible is what we aim for, so it's fantastic to know we delivered again!
We’re grateful for your recommendation and always here whenever you need us. Thanks again for your kind words! 😊
Best wishes,
The SwitchboardFREE Team
Brilliant
The onboarding process was very easy and the customer service staff were really helpful. The lady i spoke to name Zoe was very understanding towards my circumstances. Thank you and looking forward to using the servie. So far so good.
14 février 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thanks for your great feedback! 😊 We're so glad to hear that the onboarding process was smooth and that Zoe was able to assist you with understanding and care. We’ll be sure to pass on your kind words to her!
If you ever need anything, just give us a shout!
Best wishes,
The SwitchboardFREE Team
good support from Miss Kate
21 février 2024
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thanks for your review! 😊 We're so glad to hear you had great support from Katie—she’s a star! ⭐ If you ever need any more help, we’re always here for you.
Best wishes,
The SwitchboardFREE Team
Very helpful impressed with the level…
Very helpful impressed with the level of service
21 février 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thanks so much for your feedback! 😊 We’re really glad to hear you were impressed with our service. If you ever need any help in the future, we’re always here for you!
Best wishes,
The SwitchboardFREE Team
Not just a reliable and professional business telephone system, backed up with excellent service
I’ve had a telephone plan with SwitchboardFREE for a number of years and for various start-up and established businesses. My experience with SwitchboardFREE has been very good, particularly in there after sales and customer service support. Whether that’s questioning service and system options or simply a question about an invoice or payment, I’ve always received a very friendly, courteous and efficient service.
21 février 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thanks so much for your kind words and for sticking with us over the years! 😊 It’s great to hear that SwitchboardFREE has been a reliable choice for your businesses and that our support team has been able to help whenever you’ve needed it. We always aim to keep things simple, friendly, and efficient, so it’s fantastic to know we’re getting it right!
If you ever have any questions, big or small, we’re always here to help. Thanks again for being a valued customer!
Best wishes,
The SwitchboardFREE Team
Great customer service!
Great customer service and great value for money. SwitchboardFree have always been very helpful and quick to sort out any issues that have arisen. The phone service works great and I'm very happy with it. Thank you SwitchboardFree!
19 février 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words! 😊 We're thrilled to hear that you're happy with our service and that our team has been quick to assist whenever needed. Providing great value and reliable support is what we strive for, so your feedback means a lot to us.
If you ever need anything, we’re always here to help.
Best wishes,
The SwitchboardFREE Team
I was looking for an alternative....
I was looking for an Aircall alternative that functioned in the same way, wasn’t overly expensive, and allowed a single-user option rather than requiring payment for multiple licences I didn’t need.
With Switchboard, I have a cost-effective app-based phone for both my PC and mobile, which operates seamlessly like any telephone call centre. Plus, I benefit from tech support.
They assisted me with the installation, and it works perfectly – all for under £20 a month, fully inclusive.
Abbey at Switchboard Customer Care helped me set it all up and answered the phone in seconds, calling me back as promised.
Cheers!
19 février 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your fantastic review! 😊 We're so glad to hear that SwitchboardFREE has provided you with a cost-effective and seamless alternative to Aircall.
If you ever need any further support, we're always here to help!
Best wishes,
The SwitchboardFREE Team
Great company been using for 4 years…
Great company been using for 4 years now for both our business and never had any complaints.
It's very effective as most of the times when we travel the lines are redirected to our mobile phones making it very efficient to stay in touch with our clients.
Great support from Abbey in setting up the line and helping us to organise everything in very short time.
Highly recommended company in terms of service and support.
19 février 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you so much for your fantastic review! We're thrilled to hear that you've been enjoying our service for the past 4 years and that the call redirection feature has made staying in touch with clients so efficient. It’s also great to know that Abbey was able to assist you with setting up everything so quickly. If you need anything else, we're always here to help! 😊
Excellent Customer Service - Thanks to George!
I’ve had a fantastic experience with Switchboard Free, especially thanks to the outstanding support from George. I encountered several issues with my account, including call redirection and billing concerns, but George worked tirelessly to resolve everything quickly and efficiently. He was professional, patient, and went above and beyond to ensure my service was working perfectly.
George also helped me adjust my plan to better suit my needs and arranged a refund for an accidental top-up. His attention to detail and proactive approach made all the difference.
If you’re looking for a reliable VOIP service with great customer support, I highly recommend Switchboard Free, and I’ll definitely be sticking with them thanks to George’s excellent service.
Thank you, George!
18 février 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you so much for sharing your experience with us! We're thrilled to hear that George was able to resolve your issues quickly and provide such excellent service. It's always our goal to ensure our customers are taken care of, and we're glad to know George's support made a difference for you. If you ever need assistance again, don't hesitate to reach out! 😊
Réponse de SwitchboardFREE VoIP Phone Systems
Thanks so much for your kind words, Ali! We're thrilled to hear that you're enjoying the service and that our customer support has met your expectations. If you ever need anything else, feel free to reach out—we're always here to help! 😊
DO NOT TRUST THIS COMPANY
Cancelled my subscription they took six months payments after I cancelled and have tried to use a technicality saying I emailed from a different email address to cancel my policy. companies that treat customers like this should be ashamed of themselves. It’s a shame because it was a good service and I would’ve used them again. This is what happens when bad managers don’t see the bigger picture and look after their customers.
18 février 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
We’re sorry to hear about your experience, and we understand your frustration. The reason we require cancellation requests to come from the registered email is to protect our customers—it ensures that no one else can cancel an account without proper authorisation. This is outlined in our Terms & Conditions, and is solely for the protection of our customers.
We did reach out for further details to verify your request, but unfortunately, we didn’t receive a response, which is why the account remained active. However, we did refund the most recent payment as a goodwill gesture.
We appreciate your feedback and are sorry to see you go. If you’d like to discuss this further, we’d be happy to help—please reach out to our support team.
Best,
The SwitchboardFREE team
Awesome Service
Quick, efficient and friendly....Laura understood exactly what we needed, star!!!
14 février 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your kind review! We're delighted to hear that Laura provided quick, efficient, and friendly service. We'll be sure to pass along your lovely feedback to her! ⭐ If you ever need any further assistance, don't hesitate to reach out—we're always happy to help! 😊
Best wishes,
The SwitchboardFREE team
Fantastic service
I have transferred my business number across to Switchboard Free. The whole process was fast and efficient. A big thanks to Laura and Sharon for helping me through this process.
13 février 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your wonderful review! We're thrilled to hear that your number transfer was smooth and efficient. Laura and Sharon will be so pleased to know they could assist you! If you ever need any further support, don’t hesitate to reach out—we’re always happy to help. 😊
Best wishes,
The SwitchboardFREE team
Excellent service with very helpful…
Excellent service with very helpful staff. George is particularly supportive and has found solutions to every of my problem. Very patient!
12 février 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your kind words, Elizabeth! We're so glad to hear that George was able to support you and find solutions to your problems. We’ll be sure to pass along your appreciation! If you ever need anything else, we’re always happy to help.
Best wishes,
The SwitchboardFREE team
Great Customer Service
I called the customer service team today & spoke with Katie. I had a few queries/items I needed some help with & Katie was able to help with everything in an efficient and friendly manner. Additionally there was a very short wait time when calling the customer service team.
Great Customer Service
11 février 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thanks so much for your review, Luke! We're really happy to hear that Katie was able to help you quickly and efficiently. We always aim to make things as smooth as possible, so it’s great to know you had a positive experience. If you ever need anything else, just give us a shout!
Best wishes,
The SwitchboardFREE team
Curate's egg
Great for calling from my PC to land-lines and mobiles. The android app will not work on my Android v10 smart phone which is an unnecessary restriction. Bah-humbug.
31 janvier 2025
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you for your feedback! We're glad to hear that you find our service great for calling from your PC. We apologise for the inconvenience caused by the app not working on your Android v10 device. The app currently requires Android 12 or newer to function as intended. We understand this may be frustrating.
If you need any assistance or have further questions, feel free to reach out!
Best wishes
The SwitchboardFREE team
Very good customer service
I spoke to Laura, who was exceptional, she was patient, clear, not pushy, she gave me all the options I needed and did not try and sell me what was not required. I was very impressed by her and the company as a whole, prices are reasonable and transparent and they offer a lot for what you get. I highly recommend this company so far, I will give an update as I use the service for longer.
5 février 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words, Brenda! 😊 We're delighted to hear that Laura provided such a helpful and transparent experience. We pride ourselves on offering great service without the pushy sales approach. We appreciate your recommendation and look forward to hearing how you get on with our service!
Best wishes,
The SwitchboardFREE team.
Amazing service in solving an issue…
Amazing service in solving an issue where I had switched phones and also wanted to amend my greeting. I spoke with Katie Mcsweeney who was brilliant and did not leave my side until the issue was resolved. I have been with SBF nearly two years and never had an issue, amazing customer care.
22 janvier 2025
Avis spontané
Réponse de SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words, Marcus! We’re delighted to hear that Katie was able to provide such great support and help resolve your issue. It’s fantastic to know you’ve been with us for nearly two years and have had such a positive experience. We’ll make sure Katie gets the recognition she deserves for her brilliant work! If there’s anything else you need, we’re always here to help.
Best regards,
The SwitchboardFREE Team
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