Switch Car Rental Avis 

Naherd great man very happy with service very helpful from Wolverhampton

I spoke to a very rude lady called KAREN at tonbrige car hire, she definitely needs training on telephone manners, I do understand that people have a bad day but you don’t take it out on your customers if that was the case, as I was talking mid sentence she replied with “ okay? Bye!” and put the phone down. So I didn’t get to explain the problem i called about, I don’t want to call back in case she answers, so the problem I had in just left unsolved.

I had a very disappointing experience with Switch Rental Assistance. I contacted their support team and waited for hours, but no response or assistance arrived.
With no proper support, I somehow managed to make my way to the Switch Rental office in Plymouth. Unfortunately, the service I received was not reassuring and fell well below my expectations.
A rental company should prioritise customer safety and provide prompt assistance when a vehicle breaks down, especially in an emergency. Both the vehicle reliability and the lack of roadside support were extremely disappointing.
Overall, the vehicle, customer service, and breakdown assistance were far below the standard I expected. I would not recommend Switch Rental Assistance based on my experience.

Naheed from wolves was very helpful and kind

Dangerous driving

Switch gave me a filthy car which was totally unsuitable for a wheelchair user (Cupra) and their attitude has worried me during and since. You know when you get the sense you are waiting for a show to drop? Took lots of images as was fearful there would be a scratch/damage under all the filth. I am the registered owner. I am in the mobility lease scheme. I have communication difficulties meaning they have to put communication in writing (something they’ve been incapable of). Mobility have written to me with fines (£42 admin each one from Switch totalling approx £200). They won’t give me the ref numbers I need to challenge the fines and ensure they are taken from my existing Toll/bridge etc accounts. They are dragging it out with the only aim being to increase the minimum fee. Motability - the only ones to contact me are- are now saying this will affect my being re-issued with a car when my lease expires. I need a car or else I am house-bound. I feel Switch need to get an extra charge out if you to keep the business afloat. If they don’t get you with charges it will be with pre-existing damage and dirt. These are the lowest if the low. I don’t know why Mobility is laying vulnerable customers out to be victims of this abuse. They clearly haven’t done their due diligence when everyone gets charged for the car being parked PRIOR to collection which the registered owner has no control over. They should always ensure RO sees terms and conditions, ref numbers for fines so they can be contested. They should not go silent just because RO needs reasonable adjustments. The law dictates thus should not be happening. Like many with disabilities the stress doesn’t help my condition. These vultures are praying on people to get an extra supplement per car. They are relying on the disabled customers not having the time, energy or ability to challenge fines they KNOW will be incurred because they are setting the trap. There seems to be no automatic cancelling of fines and admin fees when they are incurred due to the practices of Switch staff in relation to pre-collection or repeat fines (ie letting you know in haste so that repetitions can be avoided. It is in their interest for you to fall into their trap repeatedly. This can be the only reason it is there and there are no robust systems in place to stop it. My back saw it as a scam and stopped payments. They don’t know either the ref numbers if the fines. Only Switch know and they aren’t telling me. This happened over a month ago and Switch have zero interest in writing to me and sorting this. Avoid. These cowboys will see you coming and fleece you one way or another. They are rouges who will not keep you informed and will not provide the information you need to challenge a fine. They are holding all the cards here and Motability are letting them. If your Motability lets you go elsewhere. Anywhere is better than these scam artists. They will give you a filthy car, park it for hours in Sainsbury’s and let you drive it away knowing the money is making its way into their bank. They win every time. Almost as if it was planned.

Mark Sparer and Dave Brown from switch Worcester were amazing when dropping off my rental car , on time very friendly and explained everything as required ! Thank you Gents

Excellent service very quick explained everything to me . Very pleasant . Naheed niaz from Wolverhampton couldn’t be more happier

Had really great customer service from Switch Newport, Alex explained that I would also receive everything by email as well. Very helpful to deal with.

Super friendly service and even came to collect the car- thanks naheed from wolves!

Naheed was very informative, happy and pleasant to hand over the car. Really helpful! Thanks Switch Wolverhampton!

Ray and Garry were excellent. Friendly and professional. Explained what was happening and what was required. Thank you.

I am a Motability customer I have been to switch car hire few times through Motability due to the scheme vehicle being off the road the hire cars they have been given to me have been brand new some prestige models the staff and Helen the manager at Aberdeen branch are always so helpful and so far model I have had Kia SPORTAGE ,Mercedes GLA and BMW X3 have all been super

Would recommend the company 100%

Top class service from all at Switch Hire Bootle, Liverpool, following a collision in my vehicle. Excellent communication from Chantel and Jacque, in arranging drop-off and collection of my hire vehicle. The vehicle was as requested and really helped during the difficult period without my car. Great service from the drivers in attending at my home address to drop-off and collection hire vehicle. I couldn't have asked for more and wouldn't hesitate to use them again!
Paul Martin

Great service from Adam at Shrewsbury

On returning my rental vehicle to Switch Exeter I was informed that there was a small scuff on one of the alloys. I was aware that alloy damage had been a problem at the last car rental from Switch so had been exceptionally careful this time. So the tiny scuff may or may not have been present when I collected and inspected the vehicle and in the bright sunlight it could easily have been missed. I pointed this out to staff who nevertheless told me that there was no benefit of the doubt &I would be invoiced £125 for any repair under their, what seems to be,“inflexible“ fits all policy. Whilst the staff were polite and professional no goodwill reduction was offered when I later pointed out that the average UK cost for a repair of this type was £50-£80, considerably less than the charge. As a regular customer of this company and it‘s associates I shall certainly think twice before using them again.

Naheed from Wolverhampton delivered my rental car to me today, fully explained the car and talked me through everything.
Thankyou.

Naheed from Wolvs delivered hire car, Good all round. Helpful, explained everything to me. 5star*

Dudley-Just had a car rental delivered by Lisa and Shaun couldn’t fault either one. Brilliant customer service, fast delivery very friendly

Brilliant hand over or rental car everything was fully explained to me by the delivery driver Naheed from Wolverhampton branch