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Lisez les avis des autres

Noté 5 sur 5 étoiles

Just wanted to say what a beautiful lovely Downton XL crossbody bag that I received from Swoon the other day. I picked the dark navy colour which I think will be practical for everyday use, and it'... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have found the bag I’ve been looking for …. For years. A quality large cross body in orange with lots of pockets and compartments with a wide leather strap. So very happy. Quick delivery to.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been really enjoying this compact crossbody bag lately. The size is perfect for everyday use ,it holds my essentials like phone, wallet, keys, and a few small items without feeling bulky or h... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Delighted with my Downton bag. Not used yet as bought for my holiday, but already know my my essentials will fit in easily. Love the idea of the interchangeable straps and some great designs to choose... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de sacs à main
  2. Magasin de sacs
  3. Magasin de sacs et de valises
  4. Boutique d'accessoires de mode
  5. Magasin de maroquinerie
  6. Magasin de sacs et bagages

Écrit par l'entreprise

Swoon London is a modern fine leather handbag brand. With style, practicality and quality is at it's core. We began small, keeping our core products limited. We have grown a lot since, but we still insist on having a small (but perfectly formed) collection of styles and colours for our customers to 'Swoon' over and enjoy! The owners of Swoon are two people who are polar opposites! Together, they create magic! This totally embodies what the brand is all about! Swoon London was launched whilst enjoying the calm tranquility of the River Dart on the south coast of England. Anna enjoys owning designer handbags, but whilst jumping on and off boats, a beautiful, functional, affordable handbag was really needed! Something that can travel anywhere with her, and always look fabulous, without the price tag of the high end designer bags! Anna believes a bag should work with you, in any given setting - thus the addition of the interchangeable straps! The straps change with your outfit, your style, even your mood! Anna has spent over 20 years working within luxury fashion. Brand, style, and customer service are part of her DNA! Jules's background is the Automotive industries. Jules loves the detail, and is always looking for ways to improve the customer experience for our customers! Our aim is to provide our customers with beautiful, personalised leather bags and accessories that are stylish, affordable, versatile and practical.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

347 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

Great products

Great products, communication and service! Repeat customer, highly recommended!!!

1 janvier 2026
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Réponse de Swoon London

Thank you for your fantastic review! We’re so pleased to hear you’re a repeat customer and that you’re happy with our products and service. Your recommendation really means a lot to us!

Noté 5 sur 5 étoiles

Love Swoon

Love the Swoon Downton XL bag so I gave in & got it in orange as well. Fab colour.

29 décembre 2025
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Réponse de Swoon London

Thank you for your lovely review, Sandra, and for ordering from Swoon London again! We’re so pleased you love your Downton XL — Sunset Orange is such a fabulous colour choice. Enjoy switching between them!

Noté 5 sur 5 étoiles

1st Class Customer Service & Products

I ordered a bag for my wife and foolishly ordered the incorrect size. I emailed Jules who genuinely couldn’t do enough to help to organise the exchange. Not only is the customer service 1st class but the quality of the bag and accessories is also. Will definitely be a returning customer. Thanku

1 décembre 2025
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Réponse de Swoon London

Thank you so much for your wonderful review, Adrian!

It was an absolute pleasure helping you with the exchange, and I’m really pleased to hear your wife loves her new bag. Ordering the wrong size happens all the time — no trouble at all, and I’m glad we could make the process easy for you.

Your kind words about both the service and the quality mean a lot to our small family business, and we truly appreciate you choosing Swoon London.

Wishing you both a very Merry Christmas, and we’d be delighted to welcome you back anytime!

Kindest regards,
Jules
Swoon London

Noté 5 sur 5 étoiles

Beautiful product. Just received my second purchase and am…

Just received my second purchase and am very happy. Easily ordered, lots of choice. The option of personalising is great and just adds that extra touch to the beautiful bags. Delivery was very quick. Quality is great and i will definitely be making more purchases.

30 novembre 2025
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Réponse de Swoon London

Thank you for your fantastic review, Patricia! We’re so pleased you’re happy with your second purchase — and that the personalisation added that special touch. We’re delighted you love the quality and quick delivery, and we can’t wait to welcome you back to Swoon London again!

Noté 5 sur 5 étoiles
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Réponse de Swoon London

Thank you for your lovely review! We’re so pleased you’re happy with your New Forest Green Stratford — the colour really is beautiful. We hope you enjoy using it!

Noté 5 sur 5 étoiles

Great product and fantastic customer…

Great product and fantastic customer service

30 novembre 2025
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Réponse de Swoon London

Thank you for your fantastic review, Eleanor! We’re so pleased you’re happy with your Pink To Make Them Wink Bag Set and the customer service you received. We hope to welcome you back to Swoon London soon!

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, the quality of the product was amazing. I purchased this bag as a present for my sister and I know she will love it. This will not be my last purchase from Swoon London. Jackie x

4 novembre 2025
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Réponse de Swoon London

Thank you for your fantastic review, Jackie! We’re so pleased you’re happy with your order and the quality. What a lovely gift for your sister — we’re sure she’ll love it! We look forward to welcoming you back to Swoon London soon.

Noté 5 sur 5 étoiles

Another superb bag from Swoon London

Another superb bag from Swoon London. The fourth one! This time I treated myself! The other three were presents. I can’t believe the quality and excellent service. I received my bag a few day after ordering the crazy for navy bag set with two free straps and key ring. The quality is superb and I can’t wait to use it. Take advantage of the special offer, you won’t be disappointed, they are beautiful bags.

3 novembre 2025
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Réponse de Swoon London

Thank you so much for your fantastic review, Teresa! We’re so grateful for your continued support — four Swoon bags, that’s amazing! We’re thrilled you love your Crazy for Navy Bag Set and hope you enjoy using it. Thank you again for your kind words and for being such a loyal customer.

Noté 5 sur 5 étoiles

Present for Stepmum in Canada ag for my stepmum

I ordered a bag for my stepmum in Canada and she received it in under a week which was amazing! Thank you Swoon. Your bags are of fabulous quality and your delivery was astounding! Thank you 😊

27 octobre 2025
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Réponse de Swoon London

Thank you for your fantastic review, Cathy! We’re so pleased your stepmum received her bag so quickly and that you’re both happy with the quality. We hope she loves using it — what a thoughtful gift!

Noté 5 sur 5 étoiles

A really super bag

A really super bag. Very nice quality at a great price and it was very quickly dispatched.

2 novembre 2025
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Réponse de Swoon London

Thank you for your fantastic review, Elaine! We’re so pleased you’re happy with your denim Downton — great quality and quick delivery are exactly what we aim for. We hope to welcome you back to Swoon London soon!

Noté 5 sur 5 étoiles

Fabulous choice

I ordered my bag and it arrived very quickly and the quality as I expected. Very well made and the straps are brilliant. Thank you.

2 novembre 2025
Avis spontané
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Réponse de Swoon London

Thank you for your wonderful review, Taraneh! We’re delighted you love your Midnight Black Downton XL and the straps you chose — such a timeless combination. We look forward to welcoming you back to Swoon London soon!

Noté 5 sur 5 étoiles

Love it

Love it, great quality, quick delivery, perfect

19 octobre 2025
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Réponse de Swoon London

Thank you for your wonderful review, Jonathan! We’re delighted you love your order and are so pleased you’re happy with the quality and delivery.

Noté 5 sur 5 étoiles

prompt delivery and suitable…

prompt delivery and suitable replacement for my cross body bag.

26 octobre 2025
Avis spontané
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Réponse de Swoon London

Thank you for your fantastic review, Nafisat! We’re so pleased you’re happy with your Gold Cable Chain Strap and that your order arrived promptly. We look forward to welcoming you back to Swoon London soon!

Noté 5 sur 5 étoiles

Nice spacious bag (XL size)

Nice spacious bag (XL size). It’s a gift for my mother. Thank you for the discount code which was applied after I had raised the order. It was well packaged.

12 octobre 2025
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Réponse de Swoon London

Thank you for your lovely review! We’re so pleased you’re happy with your Downton XL bag and that it arrived beautifully packaged. We hope your mother loves her new bag — what a wonderful gift!

Noté 5 sur 5 étoiles

Gorgeous bag

Ordering was simple and delivery was so quick. I chose the option where I did not choose my two straps I purchased a collection.
Black bag so classic colour goes with everything and the straps were lovely. Third bag I have purchased from Swoon.

9 octobre 2025
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Réponse de Swoon London

Thank you for your fantastic review, Jennifer, and for ordering from Swoon London again! We’re so pleased you’re happy with your Jetsetter Bag Set — such a timeless choice. We look forward to welcoming you back soon!

Noté 5 sur 5 étoiles

Superb quality bags and straps

This is my second bag from Swoon. Would highly recommend them. Service is great and very quick delivery. Quality of the bags and straps is excellent and reasonably priced. Will continue to buy different colours.

7 octobre 2025
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Réponse de Swoon London

Thank you for your wonderful review, Rak, and for choosing Swoon London again! We’re delighted you’re happy with your Midnight Black Downton and our service — we can’t wait to welcome you back for your next colour!

Noté 5 sur 5 étoiles

Great service

Great service, including prompt delivery.

29 septembre 2025
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Réponse de Swoon London

Thank you for your fantastic review, Michele! We’re so pleased you’re happy with your experience, and we hope you’re loving your In A Hurry bag set — such a great choice. We look forward to welcoming you back to Swoon London soon!

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery and the bag strap was exactly what I was looking for. Overall a positive experience.

6 septembre 2025
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Réponse de Swoon London

Thank you for your fantastic review, Lisa! We’re so pleased you’re happy with your Blue Tones Stripe Strap – such a great choice. We look forward to welcoming you back to Swoon London soon!

Noté 5 sur 5 étoiles

Quality products & super fast delivery

Quality products & super fast delivery. Would highly recommend.

31 août 2025
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Réponse de Swoon London

Thank you for your fantastic review and for ordering from us again, Crystal! We’re so pleased you’re happy with your Venice Weekend Bag Set and we look forward to welcoming you back soon.

Noté 5 sur 5 étoiles

Arrived very quickly

Arrived very quickly.
Only one thing the initials that added did not show up very well.

2 septembre 2025
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Réponse de Swoon London

Thanks for your review, Michelle! We’re so glad your bag arrived quickly. We’ve checked the initials and they are as clear as possible – we hope you enjoy using your bag.

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