Excellent wee company. Bag is beautifully made, delivery was quick & there was a handwritten note from the owners thanking me for my purchase. Bag was bought as a gift but I’ll be shopping for me ne... Voir plus
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Excellent wee company. Bag is beautifully made, delivery was quick & there was a handwritten note from the owners thanking me for my purchase. Bag was bought as a gift but I’ll be shopping for me ne... Voir plus
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The quality of my new Stratford bag is superb, design is very trendy and the two free woven bag straps of my choice are a bonus, three different looks. So very happy with my new leather bag
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Another lovely bag from Swoon. This is bag number five for me and I haven't been disappointed. I love these bags as they are high quality leather and so practical with great storage for everything I... Voir plus
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Just wanted to say what a beautiful lovely Downton XL crossbody bag that I received from Swoon the other day. I picked the dark navy colour which I think will be practical for everyday use, and it'... Voir plus
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Swoon London is a modern fine leather handbag brand. With style, practicality and quality is at it's core. We began small, keeping our core products limited. We have grown a lot since, but we still insist on having a small (but perfectly formed) collection of styles and colours for our customers to 'Swoon' over and enjoy! The owners of Swoon are two people who are polar opposites! Together, they create magic! This totally embodies what the brand is all about! Swoon London was launched whilst enjoying the calm tranquility of the River Dart on the south coast of England. Anna enjoys owning designer handbags, but whilst jumping on and off boats, a beautiful, functional, affordable handbag was really needed! Something that can travel anywhere with her, and always look fabulous, without the price tag of the high end designer bags! Anna believes a bag should work with you, in any given setting - thus the addition of the interchangeable straps! The straps change with your outfit, your style, even your mood! Anna has spent over 20 years working within luxury fashion. Brand, style, and customer service are part of her DNA! Jules's background is the Automotive industries. Jules loves the detail, and is always looking for ways to improve the customer experience for our customers! Our aim is to provide our customers with beautiful, personalised leather bags and accessories that are stylish, affordable, versatile and practical.
Denmark House 143 High Street, Chalfont St. Peter, SL9 9QL, Gerrards Cross, Royaume-Uni
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Réponse de Swoon London
It is a lovely bag and well made I am delighted with it and it came in the post just two days after I ordered it.

Réponse de Swoon London
Everything with my purchase went well - from start to finish. Once more very pleased with my purchases.😀

Réponse de Swoon London
Fantastic and quick delivery bag is beautiful would really love it in white

Réponse de Swoon London

Réponse de Swoon London
I bought handbag straps that were simply beautiful. I'm planning to buy a handbag or two to match my straps.

Réponse de Swoon London
I recently purchased a bag from Swoon. I'm so delighted with it but had one very minor issue.
I emailed last evening and early this morning had a reply from the lovely Jules.
All dealt with promptly and graciously. Thank you Swoon and thank you Jules

Réponse de Swoon London
Lovely bags. Simple cut lines, gorgeous leather and each bag arrives pristine condition. No dents, nicks or misshaped edges. And the customer service is next level. Even after I emailed them about returning, they were so sweet and friendly. Getting emails by Jules and having a personal chat just made me appreciate the brand even more. I just wish they had a little more colour and design variety. I would definitely purchase more if they did.

Réponse de Swoon London
A lovely little bag, great quality. Nice personal touch in the parcel when it arrived. Using my first name to thank me for my custom. Very pleased.

Réponse de Swoon London
The bag was dispatched very quickly and it is exactly what I wanted.

Réponse de Swoon London
I ordered a nice bag, as a present and it was dispatched quickly. It arrived in good time and well packaged. I can't comment on the bag until it has been opened. I am sure it will be appreciated.

Réponse de Swoon London
These bags are amazing! Beautiful leather, and look so pretty with the interchangeable straps. The 2 bags i ordered are for gifts, however, I am definitely going to order another for myself. They arrived quickly, well packaged and in a protective dust bag with drawstring. 5 🌟

Réponse de Swoon London
Very fast delivery of a beautiful, quality item, thoughtfully wrapped and presented. Personal 'thank you' including my name attached and personal feedback online after being delighted with my purchase. I love this bag and have already purchased one as a gift as well as one for myself. Happy customer ☺️. Well done Swoon!

Réponse de Swoon London
Wow, what fantastic service from Swoon London. My order is for a gift and arrived so quickly, beautifully wrapped and presented. The quality is as special as the Swoon Downton XL. Thank you Swoon for making my buying experience a genuine pleasure !

Réponse de Swoon London

Réponse de Swoon London

Réponse de Swoon London

Réponse de Swoon London
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