Tailorbakes Avis 

There was a problem with my shipping address so it was sent to the wrong location! Tailorbakes quickly fixed it and ensured the receiver got their gift at the right address - thank you! (And the two people who got the giant cookies loved them :))

I ordered as a birthday gift for a family member. After looking for a bakery that will deliver on a Sunday I chose this company for that very reason. After spending almost £40 on a box of the “cookie pie cakes” they were delivered on the wrong day and to the wrong address (my house instead of my brothers house).

During checkout I was asked to fill in the delivery adress and recipient details and select which day I would like delivery. (I paid £4.99 for selected day delivery). I placed my order and received my confirmation email. I read my confirmation email to check that everything was as ordered and did think it strange that the delivery adress was not on the confirmation, however did not think much of it as I know I had inputted it at check out. I later found that the delivery adress was on the confirmation email however it was in a tiny tiny box at the very bottom of the email in right hand corner. Below all other less important information. The order confirmation did also clearly state nominated day delivery for Sunday 6th for £4.99.

On Saturday 5th I came home to a parcel addressed to myself and when I opened it, I discovered it to be the gift I ordered for my brother. I immediately tried to contact the company however there was no contact number whatsoever so I was forced to send an email. I did not receive a response until 2 days later which is when I was quite abruptly and rudely told that because I have used Apple Pay at checkout, my adress had been overrided and “it is not there fault that my Apple Pay settings are wrong on my device” (I checked my phone settings and cannot see any trace of such thing). They also went on to say that the delivery date was moved to Saturday (without my knowledge) because they don’t deliver on Sundays and this also isn’t their fault because “it says so on the footer of every page on their website” (it doesn’t).

I replied back to say I understand that the Apple Pay problem may not have been a first hand mistake of the company, however it does seem to be an issue with their website and due to this they should either not accept Apple Pay, have a notice at checkout, or make the delivery address much more prominent on the order confirmations. I also think that if they do not offer Sunday delivery (which isn’t stated anywhere on the website at all) they shouldn’t allow it to be selected let alone put it on the confirmation emails.

Aisha from the customer service team who had been dealing with my case got back in touch to (not even apologise) but continue to place all blame on me. I was very disheartened by the lack of empathy regarding the situation. I was offered 50% credit (not even refund 50% refund) of the cost of my order. When I requested credit of the full amount, I was declined.

I feel as though this company should value their customer’s experience much more than they have shown to. And accept that what has happened to my order could be very quickly resolved by a replacement box being sent to the correct address, or giving me credit of the amount to reorder myself.

Because the box was delivered a day before it was supposed to be, I was unable to send the gift until two days later. Which therefore didn’t arrive until a day after that. Resulting in a fairly stale box of very expensive cookies being sent to my brother as his gift and myself having to pay two lots of delivery for it.

Even if the company refuses to take responsibility for the Apple Pay error, I feel as though it is not unreasonable to ask for a the full amount in credit solely due to the delivery date problem. And now the way I have been spoken to and very rudely blamed by their team.

I hope that the company will see this review and take action towards how they deal with similar problems in future.

I've been there a few times. And every time I taste their amazing cakes, just like my first. literally just like heaven in my mouth.

No update to say if posted or not (present for my Grandson) left outside door on hot day (25 degree) so chocolate melted the box of Brownies were not cheap so very disappointed with service. Have sent email about if items sent, got back reply to visit RM website sent email about melted chocolate brownies but no reply

Really tasty bakes and super easy to order. Had an issue with delivery of the first box (items destroyed) and Aisha was super helpful and sorted this for me. Would recommend.

I should write 0!!!!!!!, but there is no such rating. Bysit from afar. Scam!!!

Ordering was easy and they have a wide range of choices. I'm from the Philippines and ordered their giant cookie for a loved one in the UK, and they did not disappoint!
According to my loved one, the cookie was slightly chewy, not dry at all, and doesn't crumble easily. It holds it's cookie shape really good. Sweetness was just right as well as thr size portion.

I highly recommend and will definitely order again! Thank you, Tailorbakes!!

Very impressed with both the goods and the customer service

Hello I would like to thank a all the staff from tailorbakes com Ans DHL for the great service and everything I'm from Malta ordered on the 2nd March for a surprise gift for my mum to receive it in Shrewsbury at the cottage on the 17 th when we arrived and everything was perfect with tracking number and time of delivery , thanks alot All and keep it up.

The most amazing cakes I’ve had in a very long time.
Did not disappoint. Will be ordering again very soon 😊

My experience here at Tailorbakes was phenomenal, service was efficient with extremely friendly staff . Will definitely be ordering again !

Please don't order anything if you expect it to turn up using the next day delivery. I ordered on a Friday for a Tuedsday. Nothing showed up and my emails are unanswered. Still nothing after a week. Will be contacting trading standards.

Absolutely amazing. Beautifully packaged, the quality and taste is a 10/10. Would highly recommend to anyone.

Arrived on nominated day. Delicious brownies!

Beautifully presented and absolutely beautiful cakes and treats simply the best I’ve ever had….. Thankyou Tailor bakes will definitely be recommending you to my family and friends ❤️💙

I live locally and love the hot desserts they do, especially the cheesecake but the toppings are far to sweet and sickly, they really need to offer plain and then add the toppings if required. Taste is the there additions on top are too rich and sweet. Not everyone wants diabetes

I selected nominated day for a birthday and sadly it didn’t arrive on the day. However they’ve said they tasted really good but I can’t give more than 3 stars as paid a lot of money.

I ordered a dream box and a selection of cookie pies. The dream box was so delicious and tasty and all the cookie pies were amazing. My favourite flavours were the orange, lotus and kinder. I will definitely be ordering from here again as everything was immaculate as expected. Everyone needs to order from this shop I can’t recommend it enough. The delivery was really fast and customer service was excellent.

Best brownies and desserts ever !!
10/10 costumer service
Will deffo be ordering again

deserts were lovely especially chocolate cake and will be ordering again