Your service was very good,but I'm sorry to sayI will be returning the watch..The reason being I have just had to have a new boiler fitted which has cost me£3000.I am a pensioner on my own with no ext... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The customer service and communication with the people on phone has been good. I have been a little disappointed with the over sensitivity of the alarm equipment. I have had 3/4 false alarms in t... Voir plus
L'entreprise a répondu
Ordering and delivery went very smoothly. Set up of the fall alert alarm for my elderly mother was very straightforward, and the instructions for a set-up test were easy to follow. Once the fall alarm... Voir plus
L'entreprise a répondu
I was talked through this several times, and it did actually work (contrary to my expectations). Not everything was explained clearly in the leaflet. I accidentally activated it the first day I had... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- aussi dans
- Agence de services d'aide à domicile
- Aide à domicile
- Service d'aide médicale d'urgence
- Service de soins à domicile
- Soins aux personnes âgées
Écrit par l'entreprise
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Écrit par l'entreprise
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Coordonnées de contact
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Royaume-Uni
- 0800 085 7371
- enquiries@taking.care
- taking.care
Free delivery
4,5
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have been connected for just 3 days…
I have been connected for just 3 days and thankfully have had no reason to test how efficient the system works so unable to truthfully answer.
29 août 2026
Réponse de Taking Care
Hi Pamela,
Thank you for sharing your experience so far - we look forward to providing continued peace-of-mind!
-Charlie
It is to expensive so I am sending it…
It is to expensive so I am sending it back waiting. For a return label to come
Flat 27 cambridge court ,cambridge road Southport PR9 9PU
2 septembre 2026
Réponse de Taking Care
Hi Judith,
Thank you for reaching out. One of our Customer Services advisors will contact you by phone soon to discuss this further.
-Charlie
5 star support. Minus 5 for delivery
The support about purchase was superb. I paid extra for a Saturday delivery, which I know was ordered by the sales staff. It was actually delivered on the Wednesday before when I was away and left on doorstep. By miracle neighbour retrieved. Clearly a minus score for the experience overall.
2 septembre 2026
Réponse de Taking Care
Thank you for sharing your experience - we're sorry to hear about the incorrect delivery date. This has fallen below our usual standards for service, and has been fed back to our teams to improve our procedures and ensure this does not happen again.
Easy to order expert advice given by…
Easy to order expert advice given by phone, and online. Good instructions for use. Delivery by Evri was very slow I had to wait 5 days.
2 septembre 2026
Réponse de Taking Care
Hi Angela,
We're glad to hear about your positive experience with our expert staff, and that the instructions were clear. We understand your frustrations with the delayed delivery - thank you for sharing.
-Charlie
almost immediate response after…
almost immediate response after pressing the alarm button. Had to use the alarm on the day after it had arrived so was extremely lucky. Responding agent was very calm and professional and called for an ambulance to attend my home after asking a few relevant questions and regularly kept me informed during the wait time for the ambulance to arrive. If I hadn't have had the alarm I would have been in quite serious trouble as I would not have been in a position to call for help myself. Probably the best purchase I have ever made and highly recommend for anyone who could be vulnerable.
1 septembre 2026
Réponse de Taking Care
Hi Alan,
Thank you for sharing your positive experience with our service - we're proud to provide assistance when needed, and we hope you're doing well!
-Charlie
Lack of a personal/human email feedback a personal/human email feedback…
Lack of a personal/human email feedback to direct debit issues and AI / recorded messages on the phone help line
1 septembre 2026
Réponse de Taking Care
Hi Nigel,
We understand the frustrations regarding attempting to contact our Customer Services team. While we use automated systems to assist in our response, Our Customer Services line is staffed and happy to assist Monday-Friday 9-5pm, and can be reached on 0800 0121 321.
I've only just joined this company
I've only just joined this company, the advisor was excellent in advice, fast delivery and very simple to set up. The whole process very easy.
1 septembre 2026
Réponse de Taking Care
Hi Marian,
We're glad to hear our service has been easy and efficient! Thank you for sharing.
-Charlie
Great service
Great service by the knowledgeable sales team, who were able to answer all the questions we had.
1 septembre 2026
Réponse de Taking Care
Hi Paul,
We're glad to hear our sales team were able to assist! Thank you for sharing your positive experience.
-Charlie
My personal alarm watch was received…
My personal alarm watch was received promptly but as I was unable to set it up immediately, I am in the process of doing so.
26 août 2026
Réponse de Taking Care
Hi Joanne,
We're glad to hear about the prompt delivery of your alarm.
If you need any further assistance with the personal alarm watch, our setup guides are available on our website.
Alternatively, our customer services team are available by phone at 0800 0121 321. Lines are open 9-5pm, Monday-Friday.
Thank you,
Charlie
Very simple to install
Very simple to install
Quick delivery
Staff very helpful when ordering and setting up
1 septembre 2026
Réponse de Taking Care
Hi Sheila,
We're glad to hear about your positive experience - thank you for sharing!
-Charlie
Réponse de Taking Care
Hi, thanks for leaving a 5 star review and we hope your personal alarm brings you peace of mind.
Kind regards,
John
My alarm has become far less sensitive…
My alarm has become far less sensitive over time. I had 3 falls last week and the alarm wasn't activated at all.
I've emailed Taking Care several times. To date I've received absolutely no response.
8 septembre 2026
Avis spontané
Réponse de Taking Care
Thank you for your review. We’re very sorry to hear that you have experienced three falls where your alarm did not automatically activate, and we completely understand why this has caused you concern about the fall detection.
We’re also sorry that you have emailed us and have not received the response you expected.
We would really like the opportunity to speak with you to understand more about the falls you have experienced, as the type of fall and how the alarm is being worn can affect whether an automatic alert is triggered. Fall detection is designed to recognise specific patterns of movement and impact, which means some falls may not meet the criteria needed to generate an automatic call.
We can also arrange for our Technical Team to provide further support and would recommend carrying out a normal alarm test from the locations where your falls occurred to help rule out any connectivity concerns. We would never recommend trying to recreate a fall to test the automatic detection.
We would appreciate the opportunity to discuss this with you directly and make sure you receive the support you need. Please contact us, or respond to our request for further details, so that we can look into this with you.
-Charlie
Not needed to use this service yet but…
Not needed to use this service yet but it seems to be a good service up to now.
8 septembre 2026
Réponse de Taking Care
Hi Alan, thanks for the review. We hope you won't need to use the service in an emergency, but rest assured we'll respond promptly if you do.
Many thanks,
John
I called Customer Service multiple…
I called Customer Service multiple times and have still not received a call back 3 weeks later. I can’t use the app and have no idea if my Mum’s information has been updated in your system. The worst customer service I have ever experienced which is shocking when it’s such a sensitive subject
14 août 2026
Réponse de Taking Care
Thank you for taking the time to leave a review. We're sorry to hear that you had difficulty getting through to our Customer Services team and that it took several attempts to contact us.
We're pleased that we were able to resolve the issue and that the app is now working correctly, with your information and contacts updated. We appreciate your feedback, as it helps us identify where we need to improve our service and communication.
Thank you again for bringing this to our attention.
everything went like clockwork
everything went like clockwork, the service and staff very helpful.Had to get my son-in-law to set it up but all in all very good
25 août 2026
Réponse de Taking Care
H Christine, we were pleased to ready the process was smooth and thanks for trusting Taking Care to provide your personal alarm service.
Many thanks,
John
Réponse de Taking Care
Hi Viv, thanks for the feedback on the app and good to hear you are pleased with the watch,
Many thanks,
John
no response when contacting company to get refund
Very disappointing customer service. Two accounts were set up for an elderly patient, resulting in two payments being taken. Despite contacting the company, we have been told for three weeks that they are “looking into it”, with no reimbursement.
The patient then lost their watch and ordered a replacement 10 days ago. Payments are still being taken, yet there has been no contact or update.
The lack of communication and failure to resolve these issues has left a vulnerable elderly patient feeling extremely anxious and let down. This needs to be resolved urgently.
14 août 2026
Avis spontané
Réponse de Taking Care
Thank you for taking the time to leave a review. I am very sorry to hear about your experience and the frustration caused by the delays, lack of communication, and the issues you have encountered with the account and refund process.
We understand how concerning this situation must be, particularly given the impact it has had on a vulnerable customer. This is not the level of service we aim to provide, and I sincerely apologise for the disappointment caused.
I have asked a member of our Customer Services team to contact you directly as a priority to review the issues raised and work towards a resolution.
Thank you for bringing this to our attention, and please accept our sincere apologies for your experience.
Great customer service
Great customer service. Easy to follow guide on setting up the go anywhere pendant and the base. All very compact and a great bit of kit. Charlotte was lovely and at the other end when we needed any help or was unsure of anything. Reading the booklet was a bit overwhelming for my father at first so it’s good to have a family member or friend help set it up, but not essential as customer services can help talk you through it. Now he knows what to do, he feels much safer knowing someone will be there should he need them in an emergency. When tested in different locations, it worked well and they were on the other end pretty quickly once connection was established. So far so good and highly recommend for peace of mind for everyone.
25 août 2026
Réponse de Taking Care
Hi, we're pleased that you Dad feels safer and thank you for your recommendation.
Many thanks,
John
The only time my dad pressed the alarm, nobody came
The 1 time my dad pressed the alarm they phoned my number once and left a message on the answerphone. When I got home my dad was very upset that when he pressed the button noone came. On the 3 occasions my dad fell, the falls activation didn't work. When I sent back the kit the postal setup that seemed straight forward to use didn't work and the kit has been lost in the post and I'm facing large bills.
23 juin 2026
Réponse de Taking Care
Thank you for taking the time to share your concerns regarding your father's experience with the service. I am truly sorry to hear that this has caused both you and your father worry and frustration.
Having listened to the call relating to the alarm activation, I can confirm that when your father activated his alarm, our Emergency Resolution Centre responded, the operator telephoned a nominated contact number and left a voicemail message. As part of the same interaction, the operator also offered to arrange an ambulance for your father. This offer was declined at the time following contact being established.
I appreciate that from your perspective it may have felt as though no assistance was provided when the alarm was pressed, and I understand how upsetting this would be. Our records show that the alarm signal was received and that the operator followed the procedures available based on the information provided during the call.
You also mentioned occasions where your father fell and the automatic fall detection did not activate. While fall detection technology can provide valuable additional support, it is important to note that it does not detect every type of fall. The feature is designed to recognise specific movement patterns associated with certain falls.
I would also like to reassure you regarding the charges you mentioned. Having reviewed the account, I can confirm that no payments were taken as your father was within his six-week trial period. As a result, there are no service charges outstanding in relation to that trial period.
I am sorry that your experience with the return process and the uncertainty around the equipment's whereabouts has added to your concerns.
Thank you again for bringing these matters to our attention.
Very helpful on the phone and easy to…
Very helpful on the phone and easy to set up and polite when spoken to testing the system
25 août 2026
Réponse de Taking Care
Hi Tammy, thank you for taking the time to leave a review and for the 5 star score.
Kind regards,
John
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.