Taking Care Avis 

Hello I was very happy with the service I had today toni was very helpful in guiding me through all the options it made the process of choosing a personal alarm easy. Thanks very much James gill

Clear instructions, no sales pressure to buy other equipment, a pleasure to speak to over the phone.l would recommend your service.
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It was all speedy and efficient, very happy. Especially set up - really easy!

Had researched a lot of suppliers before deciding to go with Taking Care. Had a nice surprise on day of ordering to find an offer saving £50 on normal £70 charge - result! Was easy to complete information about person alarm is for as well as adding emergency contacts. Setting up alarm seemed a bit confusing to start with but by following each step as laid out in the booklet all went well. Staff answering the set up calls were polite and helpful. Ordered on Saturday and arrived on Tuesday - tracking info shared at all stages. User being discharged from hospital today so will see how it works over next few weeks. All in all, good experience and would recommend to others

I have just ordered a pendant which covers the UK. I am due to receive it this week so looking forward to feeling safe.
Thankyou to Sarah for being so helpful on the phone and talking me through everything.

From start to finish the team were friendly and helpful especially since with the set up process.

Excellent service, and extremely polite and helpful staff to see me through the setup stage.
Thankyou

Great service & prompt delivery, installation was easy and instructions were very good.

I have not received any information from a personal advisor as yet, so our alarm is not connected as yet

every body was very helpful courteous and patient. even your virtual assistants. i am as thick as two short planks but did manage in the end to get the wiring right. many thanks and hoping that we never have call to use your service for real.

The wifi is not very good at my bungalow so difficult to say much

Phoned Taking Care for information about the alarm and spoke to Sarah who explained everything very clearly. She was very helpful and lovely to speak with. The alarm arrived within a few days, as promised and was easy to set up. The service was excellent.

Call handler ignored fall alarm activation as no response from person who had fallen!! Loved one lay lying on floor today for 3 hours till carer arrived. Now in hospital. I thought in this scenario call handler contacted emergency contact numbers. This is not the first time this has happened. On another occasion I was told if alarm fell on carpet or against body alarm may not activate. Not good enough. I await a report on why alarm activation was not followed through please.

Very quick response to our initial enquiry. Ordering was easy and the pendant arrived as promised. Helpful set-up instructions and calm telephone help during the test alarm. Everyone I dealt with calm, understanding, helpful and knowledgeable.

Service was easy to set up, the people at the other end of the service are very helpful.

Delivery prompt, setting the unit up was easy, and communication from the company was excellent

The helpline is poor and can't answer basic queries such as cost of contacting the tracker via my phone as it's an international call or the battery charging. I was 'recommended' to leave on charge overnight so fully charged for the day and specifically told that it would not damage the battery. Given this product is for someone with dementia this seemed like a really good option as he won't remember to charge it so carers can do it last thing at night. I can also see online these instructions on an AI response attributed to your org. However helpline now saying that charging for more than 90 mins can damage the battery. Given the battery doesn't last for a fraction of the advertised charge time - between 12 and 24 hours in our experience and certainly not 3 days - this is now a real problem. It's so frustrating that organisations selling to vulnerable people don't know their products.

Very easy to set up and best for battery life. We had one false alarm in the first couple of days but the cal handler was really good and rang back to check after it was cancelled.

Very prompt response to order. The set up process was very straightforward and our test calls from different locations all worked perfectly. We are looking forward to the peace of mind our father having his alarm will bring. Thank you.