Decent enough service but typically takes your money in the blink of an eye but NO way to cancel service on their website. You literally have to send an email then they call you to try and talk you ou... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I'm a new customer, and am so impressed with the wonderful customer service I've received from Tamar customer support staff in helping me sort my account and phone number out...and getting e... Voir plus
L'entreprise a répondu
Good website, clear options with fantastic prices. Good numbers on offer too. Customer service call came through quickly with a very friendly , helpful lady. All in all a perfect experience. We’re sav... Voir plus
L'entreprise a répondu
I've been with Tamar around 3-months now, without issue. Reliability is absolutely vital in business telecoms and so far they haven't let me down. I'll look to add outbound calling and professional ca... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Tamar Telecommunications have been providing UK businesses with virtual telephone numbers since March 2002. We believe in offering fast and efficient customer service and usually reply to emails within 2 working hours and answer telephone calls within 10 seconds during our office hours of 9am – 5.30pm, Monday to Friday. Our customers have come to expect a fast and efficient response and this we aim to provide to all our customers. Over the past three months, 98.10% of calls we received were answered within 10 seconds.
Coordonnées de contact
19 Research Way, PL6 8BT, Plymouth, Royaume-Uni
- 0800 772 0000
- cs@tamartelecommunications.co.uk
- tamartelecommunications.co.uk
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First women I spoke to was clueless…
First women I spoke to was clueless customer service was appauling.
So was the 2nd guy but the 3rd was was fantastic
29 juillet 2024
Réponse de Tamar Telecommunications
Thank you for the 5 star review and the honest feedback about your experience joining Tamar, I can assure you this is not a reflection of our usual high standards, I am happy that all got sorted and thank you for your business.
Kind Regards
David @ Tamar
Quality service
Quality service and responsive to request in a timely manner , very happy with service
19 juillet 2024
Réponse de Tamar Telecommunications
Hi Peter
Thank you from everyone at Team Tamar for your business and for taking the time to leave a 5 Star Review, its always great to get customer feedback especially when its good.
Kind regards
David @ Tamar
Impressive start
Fast set up and turnaround, easy to use ordering system and very helpful customer service check in call.
25 juillet 2024
Réponse de Tamar Telecommunications
Hello Andrew, thankyou for taking the time to leave a review and for bringing your business to Tamar Telecom. I will pass your feedback on to Chris who completed your check in call.
Kind Regards
David @ Tamar
GOOD SO FAR.
I subscribed to the cheapest phone service just to see how things go but so far so good have not had any issue. Still early days!!!
19 juillet 2024
Réponse de Tamar Telecommunications
Hi Wale
Thanks for the 5 Star Review and for bringing your business to us.
Our team thrive on delivering an affordable and reliable telecommunications service, we hope our product serves you well, our team really appreciate the feedback, Thank you
Kind Regards
David @ Tamar
Disgustingly heartless..
Haven't collected a direct debit in three years so they send an invoice and snotty email every month instead, despite them having our bank details...they tell me they ' don't deal with Metro Bank ( our business bankers)'
I recently had two mini-strokes in a week and didn't (couldn') pay their invoice...
I run a non for profit funeral directors for the community and they have disconnected our 24hour funeral and bereavement support line.
I am not allowed to drive till Friday to be able to get to work to pay their bill and have informed them of this. Their response is HARD luck......we want £100 to reconnect you. Till then don't bother us is effectively what they have told me.
I would beg anyone to consider an alternative to this money-orientated and heatless outfit. I will be porting away from this outfit when I'm able to physically get back to my desk
Please please please....if you run a business and need professionalism and a phone provider to doesn't act like a petulant child having a tantrum....look elsewhere!!
23 juillet 2024
Avis spontané
Réponse de Tamar Telecommunications
Thank you for your review, I am sorry to hear that your service was disconnected, we have taken some time to investigate your case to see where we could have improved.
Disconnecting a service is not an action we take lightly, and we will always make every effort to contact a customer before this happens.
In this case I can see that we did attempt to contact you on several occasions via telephone and e-mail to discuss your overdue invoice, a payment extension was also agreed when we where eventually made aware of your circumstances, unfortunately payment was still not received.
We always e-mail, text and call well in advance of any disconnection taking place, it is not in our interest to disconnect a customer and disrupt their business, however once we have exhausted all possible options, disconnection is the only option left.
I would like to advise that your account has been reconnected following payment and can be managed via your control panel.
Kind Regards
David
Fantastic service
Fantastic service, excellent customer service. Very user friendly website, App and platform.
16 juillet 2024
Réponse de Tamar Telecommunications
Good Afternoon Olu, thank you so much for taking the time to tell us about your experience joining Tamar, we appreciate the feedback.
Very easy to set up and great customer…
Very easy to set up and great customer service 👍
12 juillet 2024
Réponse de Tamar Telecommunications
Good Morning Scott, we appreciate you taking the time to leave us at Tamar a review, Thank you for the 5 stars
Reliability is Absolutely Vital in Business Telecoms
I've been with Tamar around 3-months now, without issue. Reliability is absolutely vital in business telecoms and so far they haven't let me down. I'll look to add outbound calling and professional call greetings if service levels remain this good. Thank you, Tamar.
9 avril 2024
Réponse de Tamar Telecommunications
Hi Nathan
Thank you for taking the time to leave your 5 star review.
Glad to hear that you are happy with our product and service, I will be sure to pass on your feedback to our teams.
Réponse de Tamar Telecommunications
Thank you so much for placing your business with us and taking the time to leave your 5 star review.
We are available on 0800 772 0000 if you need any assistance with logging into your control panel to make instant changes to the number you haver ordered from us.
A brilliant find
Good website, clear options with fantastic prices. Good numbers on offer too. Customer service call came through quickly with a very friendly , helpful lady. All in all a perfect experience. We’re saving over £150 per month on our previous supplier whose customer service and rip off prices are a joke.
8 juillet 2024
Réponse de Tamar Telecommunications
Thank you for your 5- star review and it’s great to know that you are saving so much money by using our services.
Our Marketing & Technical departments will be pleased with your feedback as they have worked together to achieve a user-friendly website, with clear explanations and great value for prices products.
Hannah, Chandana, Jessica & Chris are our friendly Customer Service advisors, it’s great that you spoke with Hannah and your account was set up to meet your personal business needs.
Please do not hesitate to contact us by email hello@tamar.co.uk or by calling 0800 772 0000.
5 Stars
5 Stars! Super smooth and easy to set up. I spoke with a lady called Hannah who was super helpful with explaining all the features. Bravo!!
2 juillet 2024
Réponse de Tamar Telecommunications
You have made Hannah’s day, thank you taking the time to leave your 5- star review.
At Tamar Telecom all the departments support each other, with the aim of providing a super smooth and easy set up for our customers.
First class service we have 3 numbers…
First class service we have 3 numbers with them and they are second to none
24 juin 2024
Réponse de Tamar Telecommunications
We are delighted with your 5- star review and your feedback stating that Tamar Telecom provide a “First class service”.
Thank you so much.
Réponse de Tamar Telecommunications
Thank you for your 5 star review and it's great that you have found Tamar Telecom "great, very easy".
We really appreciate your feedback, thank you.
Easy to set up
1 juillet 2024
Réponse de Tamar Telecommunications
Hi Alan,
Thank you for your 5 star review and feedback.
We have tried to make the process of placing an order and using our control panel as easy as possible.
Please do not hesitate to contact Tamar Telecom on 0800 772 0000 if you need any further assistance.
Réponse de Tamar Telecommunications
Thank you for placing your business with Tamar Telecom.
It's great when we get to speak with our customers as we can ensure the number and free features is set up to meet your business needs.
We really appreciate the time you have taken to leave your 5 star review, it really makes a difference.
Very easy and great customer service.
25 juin 2024
Réponse de Tamar Telecommunications
Thank you for your 5 star review and feedback.
Our Customer Service team will be delighted with your comments and you can contact them on 0800 772 0000 if you require any further assistance.
Reliable and Innovative Communication Solutions
Overall, Tamar Telecommunications has exceeded my expectations. I highly recommend their services to any business looking for reliable, high-quality telecommunications solutions. Thank you, Tamar, for making my business communications seamless and stress-free!
17 juin 2024
Réponse de Tamar Telecommunications
Thank you so much for your feedback and 5- star review.
I work with wonderful colleagues who work together to deliver products at great value seamlessly to our customers.
Your comments really make the difference to our day and our customer service team will be thrilled with your review.
Please feel free to contact Tamar Telecom on 0800 772 0000 if you require any further assistance.
Easy set up and use
7 mai 2024
Réponse de Tamar Telecommunications
Thank you for placing your business with Tamar Telecom and leaving your review
Fast efficient and helpful service
10 juin 2024
Réponse de Tamar Telecommunications
Thank you for placing your business with us and providing your 5 star review.
Our friendly Customer Service team will be delighted with your feedback as they try to process orders as quickly as possible.
No complexions set up
Easy setup and customer service is on the phone within an hour to discuss options.....A+++
6 juin 2024
Réponse de Tamar Telecommunications
Thank you for your 5- star review and comments.
The Tamar Telecommunications customer service team try to process orders within the hour and it’s great that you spoke with Kris to discuss how you wanted your number to work for your business.
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