Tapjoy Helpshift Avis 40

Played a game through these guys got first two rewards then did another three with a couple of days of watching ads to get green gems only to be told ive violated terms without explanation disgusting way to treat ppl and thieving from customers.

Used to be awful, got some better, back to being awful…, reps have no idea what offers look like or how they work; you’d think it was coming out of their paycheck! Tapjoy continues to allow advertisers to cheat players out of personal information with nothing in return.

Wenn ihr 10 Spiele anfangt könnt ihr froh sein wenn ihr die Rewards von 2 Spielen bekommt. Und wenn man dem Support schreibt heißt es immer man sei nicht berechtigt für Rewards. Wegen was genau wird einem nie gesagt.
Größter Abzockverein.
Vor allem ist es ultra oft so das man die ersten 2-3 Rewards bekommt, und von da an nichts mehr. Saftladen.

If you do any research on tapjoy online you can see endless reviews on how tapjoy will pay low level rewards just fine and then come up with every excuse under the sun to not pay the large rewards. Last year I got one of the large rewards and it actually worked out pretty well. This year I decided to try the same with Township and when I hit level 70 and was supposed to be rewarded for reaching level 70 they didn't pay out and when I opened a support case I got a generic response saying "We regret to inform you that your issue was found to be ineligible for the reward, due to the following: Not meeting the requirements of the offer - Violation of our Terms of Service while using our Services." Conversation #5653085 Even after I opened a second ticket asking for an explanation they just generically gave me the same thing.
5/26 update: Tapjoy threw Township under the bus and said it is their fault the rewards aren't working. If that really is the case I kind of feel bad for this review but from my perspective there really is no way to know what the truth is.
5/27 update: Tapjoy has continued to only spam the same responses over and over and over again no matter what I ask. Doing more research apparently this was a big issue getting reported to the FTC a while back so I did my part and filed a complaint with the FTC that tapjoy is back at their old game again. Talking with Township support they refuse to even try to look into anything Tapjoy related which seems sketchy in and of itself since Township clearly pays Tapjoy for their services.

They dont payout large rewards. Completed several offers for pocket fm. The small rewards of several coins were near instant. The large rewards of several thousand coins, the offers that u spent money on and set up monthly subscriptions for, they did not pay. Support said my proof(screenshots, receipts)wasn't proof enough.
Complete scam. Stay away.

They don’t pay out rewards! Sent screenshots of reward and proof but still no pay out! Bots for support. Don’t bother with these scammers

So, I have been playing Mergedom. I like the game. But there has been an ongoing issue. When you need to charge something, like the lightning bolts or anything on the board to merge stuff, it doesn't work. I tried getting more charges done, I watch all the ads, and it does nothing. I have reached out too the company 6 times about this issue, and no responses. If there is a server issue, it should be posted on the game warning us players about a glitch. Give the gamers a heads up at least.
I really hope they are not turning out too be like JustPlay and do not respond and act like scammers. However, when you complete a mission, the money is much higher than JustPlay. Hence why I keep playing.
So please, respond too your gamers, fix the glitches and make things fun again. Seeing all the 1* is not a good image for the company. They should be correcting the issues and responding.
STOP BEING IGNORANT TAPJOY.

I encourage everyone to file FTC and BBB complaints against this awful, scam of a company.

Another complaint regarding Tapjoy not providing rewards.
Initial login reward provided then when thresholds reached no rewards provided.
Customer service not helpful.

Disgrace of a company. No support at all, i opened a ticket because i completed a campaign but didn‘t get rewarded. I had screenshots as a proof which i sent in after a lot of generic AI conversation. The only response i got was basically „We will close your case, do not send in edited screenshots or screenshots from the internet“. Thanks for nothing „Carlos“, worst „support“ i ever witnessed.

I participated in a Tapjoy offer to earn mushrooms for Shakes & Fidget by playing the game MU: Dark Epoch. However, even though I have reached level 140 in MU: Dark Epoch, I only received the rewards up to level 75. I did not receive the rewards for reaching levels 98, 112, and 129.

I have strictly followed all the terms and conditions and have not done anything to violate the rules.

MU: Dark Epoch Account ID: 1200636684
Tapjoy Conversation ID: Conversation ID: #5606455

Tapjoy has not provided a valid reason for withholding these rewards. I am writing to formally request that the missing rewards be credited to my Shakes & Fidget account immediately.

I completed Tapjoy tasks for an offer (puzzles & survival) to receive gems for Sunshine Island and initially received rewards with no issues on this particular offer. Then my rewards suddenly stopped, and Tapjoy claimed I had “violated policy” but refused to clearly explain what policy or what I supposedly did wrong.

After repeatedly getting vague copy-paste responses, I investigated the issue myself and discovered my location settings were incorrect. This was an honest mistake, not intentional, and I corrected it immediately once I realized it.

Even after explaining this, I was still denied rewards and given no real explanation or resolution. Also I repeatedly asked if future rewards were going to be auto denied. I was never given an answer meanwhile with offer being timed I had continued playing. I also contacted the game developers (New Moon) and was simply told it was an “external offerwall” issue and they could not help.

The most frustrating part was being sent in circles by Tapjoy, ending in wasted time, effort, as well as financial loss. Ultimately nobody would provide transparency or actual support. A complete failure in customer service and support.

Tapjoy offerwall Conversation ID: #5514482

Support is a bunch of criminals. I wish I would've looked at the reviews on here first, I wouldn't have made such a bad decision by trusting them. They might help if you're trying to get a dollar or so, but anything more and they'll lie and ban you from their platform, so they won't have to pay you. The worst part is, even the "partners" they have know that they are pathetic scammers. Pretty sad, when a company pays Tapjoy to advertise, than tapjoy takes their money and the customers that completes the offer. Tapjoy employees must believe so much Integrity and honesty. Thats sarcasm!! Ive been ripped off so many times by these? whatever they are. Just read the reviews. Don't be sucked into this companys poor marketing and disgraceful business practices.

I wish I could post screenshots.
They deny me my rewards due to not meeting the requirements set by the advertiser. I contacted the advertiser, they confirmed my eligibility and they still deny for the same reason! Completely brain dead support. Scammer organisation. I’ll sue them I have all the proof I need

Disgrace of a company.
2 weeks of gameplay and rewards were not paid out.
Completely impossible to actually speak to anyone.
Generic AI bot answers and automatically close support tickets without resolution, dialogue or appeal.
This company is “not fit for purpose” at best, and should more accurately be described as a complete scam.
Avoid avoid avoid!

They randomly decide to not credit rewards even when all requirements were met.
I raised a ticket and every time got the same copy pasted response of you violated tos but we cant tell you exactly what you did.

Imagine spending money to meet their requirements, then they can just decide not to pay and keep double the money. Crazy fraud going on here.

chat ID: 5561443

They dont pay out. Their customer support is AI so no point in even attempting to talk it out. Extremely vague "break of ToS", no explanations given. A COMPLETE waste of time.

Total scam and customer support worse than useless

Horrible, Horrible company. They will wait until you've dumped tons of hours into an offer then tell you you're ineligible for the rewards for breaking their terms of service but NEVER actually tell you what rule you supposedly broke. They use people to make money and then don't deliver on what was promised. Truly a disgusting company.

Low rewards always paid, higher they don’t. They attempted to state I went against tos and when my lawyer states they’ll go to court, all of sudden rewards were given.
I’d recommend getting lawyer and display the facts so you get your stuff rewarded.