Taxisnetwork Avis 

Do not use this company !!! booked and paid for a six seater with luggage a month in advance to take our whole family on a once a year holiday flying from London city airport. Cab booked for 4.15 am cabbie phoned said he was arriving to our horror it was a normal saloon for six people no luggage it was not his fault
We then had to try to get a another cab so we could arrive on time for flight we managed 40 minutes later at another 105 pounds
We phoned this firm the day before as well just to make sure it would arrive as we had specified six people with luggage
Spoke to them on the morning of the incident very rude and could not care less use Uber or local firm you trust

Despite pre payment , booking 3 days in advance, and confirmation calls on the day of pick up, the driver was still 20 mins late. He blamed the office for overbooking him and was v apologetic. Don’t use this service

I prebooked and paid in full a week in advance as was traveling with a sick baby. I highlighted they need to be on time, I pre-booked airport fast-track passport control. I called them when outside,to be told the driver would be in 10 min and would call me. After 10 min called them again to be told the driver will be in 1 hr... When the driver arrived he told me he just received the order. I had to wait for an hour in the airport, late at night with a sick baby. When I complained to the company, they said they would come back to me, and despite many chasers, I never received an official apology or refund/ discount on the trip. I will never use them again!!!! Definitely do not use !!! better to book directly with the driver.

Booking is fine but the actual taxi experience is appalling! Uber turns up and I start receiving text from various taxi companies I've never heard of before that my taxi is there. The Uber doesn't actually know who booked him. I'm informed that the far that I pre-paid is actually more than Uber would have charged.

Prebooked and prepaid return taxi with a patient from hospital didn't turn up. Was too busy! Didn't notify.

Impossible to understand the people on call who keep transferring you to various other people (you never know who you are actually talking to).

Told I would get a refund...refunded half of what I'm owed. Rang again...told the system is down but that I would get refunded in 24 hours. No further communication.

Appalling and so so so so frustrating. Do not use them!

A nightmare service. Booked a taxi with them from Clapham junction to East Croydon last night, they firstly send you a link to pay and then provide the service, eventually. The upfront payment gives you reassurance that the driver will be with you shortly, NOT!
After numerous calls (more than 10) asking at least to let us know the made of the car and the registration number (as we were outside the train station) finally the driver texted us, sent him location, he found us only to say that the waiting time for the booking was over and the booking is cancelled…. He left empty, not willing to take us on saying “technology, complain to the police”
After many more calls we made to the operator (she NEVER CALLED US) her only response was - your car will be there in 3 min…. 30 min later she finally told us the made and the registration number of the second car she send. Turns up he is a Uber driver and refused to take us as the name on his booking was different than mine. Apparently the operator booked an Uber for us, but under her name and created even more chaos and confusion. Finally after we called again she confirmed with the driver that we are his clients and we finally got a ride home.
Our booking was made at 23 pm, we were picked at 00.30 am….
HORRIBLE SERVICE AND LIARS.
THEY DO NOT HAVE CARS, they book Uber drivers for you, playing the middle man. AVOID!

Even 1 star is too generous. Booked a taxi for 5:50 am. Called 4 times between 6am and 6:50. Every time the answer was ‘the driver will be there in 5-10 minutes’ until the last time when they finally admitted that they could not get hold of any drivers. Eventually had to cancel and book with another service

Booked to go to the airport early morning. Taxi didn’t turn up, had to get neighbors up at 5am to drop us off. It’s been 3 months now and still haven’t reached a refund despite calling them every week and every time they promised a refund. Have reported this to the bank, they will be dealing with this now. Will be reporting this to the ombudsman as it is a theft and probably fraud. It is £60 not insignificant but I had to pay £120 for someone to get us to the airport.

Terrible service. Booked a taxi online and paid online price. Taxi didn't turn up on time. When I phoned to ask where it was they said that the price was now a further £5 pounds. They said they'd tried to call me to get payment but couldn't get through. They had called me but the man on the phone had such a strong non-British accent I couldn't understand a word he was saying. They tried to blame me. I agreed to pay the price increase and was told I'd have to wait a further 20 mins. I cancelled the booking as that was too late. I missed an important appointment because of their terrible service and I now have to rearrange it. Do not use this company if you need to get anywhere on time.

We booked a taxi to Heathrow for £80. When it arrived it was an Uber- taxi network had booked the Uber pretending to be me and using my name (the Uber driver showed me the messages). The Uber driver had initially been offered the job at £49, then when he picked us up that changed to £29 (Uber changed it). With airport fees the driver only made £25 for a 2-hour job and we overpaid by £15-20 compared to if we booked Uber directly. So next time I’ll avoid taxi network at all costs and just go back to Uber.

TaxisNetwork PUT MY LIFE AT RISK AND NO REFUND. I called this taxi company on Christmas day as I had serious chest pain and had to go to hospital A&E, I told them I had to go to hospital. After waiting for more than an hour and multiple phone calls to them I cancelled as taxi wasn't showing up though was promised 15-20 min wait. They took 25£ prepayment via sms link and promised to refund me in 2-3 days which didn't happened until now even after follow up with them. My symptoms worsened while I was waiting for them and had very high blood pressure when reached A&E with another taxi company I travelled as ambulance wouldn't go. Absolutely horrific, defrauding an ill person with health emergency, absolutely disgusting. I'M RAISING HELL ON THEM.

I ordered a car at 10 .30 in the morning prebooking for 2.20 pm
I asked them to please confirm that the driver would show up. I had two staff and 5 boxes. The driver never showed up. The company did not contact me. No apology was issued. I had to pay my staff £50 in overtime until the next car from another company was able to show up
Appalling service. Would never use again

Easy booking experience. Very much on hand when we had issue with taking payment! Anna was great in helping me through the process, Taxi turned up on time and the driver was very pleasant. Recommended

Booked a taxi to be taken from Putney to Gatwick Airport at 5:15 am and confirmed the evening before. Half an hour before the planned pick up time I had a call from the company that the driver wasn't available. I told them that I had to catch a flight and may not be able to find an alternative transport at such short notice in the early hours of the morning. Their reply was to call Uber. Totally unreliable company and my advice is to avoid booking with them. I could have missed my flight but luckily.an Uber driver was available to take me to the airport.

Reliable, very kind driver who was willing to be flexible to our needs.

Taxi Arrived early and good customer service. Thank you!

The operator Anna was excellent over the phone and we agreed a fare without any difficulties whatsoever. I will recommend them to my relatives and friends.

Pre-ordered a taxi to take me and my family to the airport at 08:30 as we had a flight to catch. Taxi didn't turn up at 08:30 so I called their customer service who said he was 2 minutes away (a lie). At 08:45 I was told me he was driving up my road (another lie). When I called again at 09:00 their customer service hung up on me. I had ordered another taxi and was in the process of contacting my card issuer (they took a prepayment) when the taxi finally turned up. The driver was very apologetic but naturally I would never use this company again. Avoid.

I use the company for school run and they are really good. My child travels safe at all times and customer service are very polite

Totally Unreliable never turned up also did not try & inform me.

Scam company, booked and paid for a taxi but I needed to cancel it well in advance (7 days) because the person travelling had covid. I tried emailing and contacting the company through all the means of contact on their website but I have had no reply. Quick to take money but never replying to communications.