Tekla Fabrics Avis 57

I bought pijamas, the smallest size for women (XXS). The quality is good but it seems that the design has been made only for man: the shirt and pants are extremely long for an XXS size, the shirt is very tight and long, which does not adjust to a female body, and in the pants there is an extra front opening with bottons for man's purposes only (!!!???). It has been disappointing taking in consideration the price we paid for it.

Desværre en ret ringe kvalitet. Vi har både sengetøj, håndklæder og pyjamas. Håndklæderne er fine, men både sengetøj og pyjamas er mørnet efter vask. Bukserne har vel vasket 20 gange og kanten ved elastikken er smuldret.

Købte en badekåbe online og alt fungerede perfekt. Leverede i løbet af et par dage. Så indregn det i købet

Doesn't have swiss pillow size 60x100cm and doesn't reply to mail requesting for such size.

So overpriced for the quality. Honestly I don’t mind paying premium for a premium product but everytime I use the towels I have loose fluff all over my body. When I apply cream on my face I have fluff stuck to my face. Honestly infuriating. Costumer support is less than helpful and tries to lecture you over email. We all used a towel before and know how it’s supposed to feel like so really don’t appreciate the sassy comments.

Jeg er meget tilfreds med mine håndklæder og sengetøj fra Tekla. Det er ikke billigt, men jeg synes at både design og kvalitet gør op for det. Jeg har købt alle mine produkter i deres butik og er altid blevet mødt af venligt personale.

Nul stjerner! Oplevelsen med returservice var elendig. De vedlægger hverken faktura eller returseddel i forsendelsen, og vanskeliggør let returnering af varen. Læser iøvrigt mange anmeldelser om dårlig kvalitet. Første og sidste gang jeg er kunde der.

Vi købte et fuldt percale sengesæt i september 2023. Hele processen med at købe og få det leveret gik rigtig fint, virkelig en god oplevelse.

MEN! Allerede efter et år begyndte sengetøjet at falde fra hinanden. Det flænser ved syningerne og knapperne falder af. Nu er det så ødelagt, at vi må købe noget andet, da hullerne er så store, at det ikke længere kan bruges.

Vi har rakt ud til Tekla, som siger, at det er forventet slitage, fordi vi har vasket det (30 grader, lufttørret, ingen kradse midler) en gang om ugen. Vi har haft andre økologiske bomuldssengesæt fra andre mærker før og har aldrig oplevet den her grad af slitage.

Tekla sengetøj er på ingen måder pengene værd. Jeg vil klart anbefale at styre udenom.

This was one of the best shopping experiences for me. I ordered several towels from them and one of them was damaged. I contacted the customer support on 15th and it delivered to my address on 16th. I was totally surprised how fast they managed to send me a replacement!!!

Their website is a complete mess: everything looked out of stock, yet customer service claimed all items were available. The "relevant team" attempted to fix the issue but couldn’t even replicate it...

The agent I spoke to was uninterested, smug, dismissive, and just trying to end the chat as fast as possible without offering any real help.

And the grand finale? A 10% promo code - the same one anyone can get for free just by signing up for the newsletter but they feel smart enough to deem appropriate for the inconvenience.

For a brand with limited physical stores, having a non-functional online shop is not just frustrating but absurd

Virkeligt dårligt reursystem på webshop. Jeg stod med en ordre jeg skulle returnere og havde meget kort tid at gøre det på. Der var ingen returseddel el information med i pakken og hvis man går til hjemmesiden kan man gå til retur portal men den virker ikke og sender mig tilbage til start. Der står at man skal kontakte kundeservice for retur. Jeg mailer og siger jeg har brug for hurtig vejledning da jeg skal rejse i morgen og returnere inden da, hvilket jeg så bliver vejledt ( via mail) om at tage ind til kbh og returnere i butik?! I alle andre webshops jeg har handlet på kan man på 1 min klare en retur via et retursystem. Jeg prøver at kontakte via tlf - der får jeg en telefonsvarer der siger at den er åben ml 9-17 men selvom kl kunnet 15.45 afbrydes telefonen efter svaren og jeg kommer ikke i kontakt med personale.
Yderst frustrerende oplevelse! 0 stjerner

I bought the Birkenstock X Tekla negoya slippers through a shop in Marseille which retail for £395 and didn't have them for a while as I sent them to my sister's place while I was abroad. When I finally got them and opened them I immediately saw they had very visible defects. I reached out to Birkenstock and sent pictures who replied it isn't their responsibility as I bought them through a shop, except it's clearly the makers problem when a shoe is poorly made. The make is terrible for such an expensive shoe and the fact they don't take responsibility is outrageous. As the shoe was part of a collab with Tekla Fabrics I am also sharing the review here.

I had an excellent first-time experience with their customer service. One of the bath sheets I ordered had a loose thread, so I reached out through the live chat. Alice promptly resolved the issue, and I was very impressed with the efficiency.

The towels are incredibly soft, and the design is absolutely chic. I’ll definitely be ordering more products in the future!

I have a variety of products from Tekla (linen bedsheets, towels, pillows, cashmere blankets etc) and I’m satisfied by the selection of colours and quality they offer.

After owning them for 14 months, I have no problems with things falling apart or colour fading as of yet.

Recently, I made a wrong size order as a gift (two percale pillowcases and a king size fitted sheet) that was about to be dispatched - the customer service agent managed to rectify my order and it even arrived in the same amount of time that the previous order would have. I’m always treated kindly by Tekla employees, and and see no issue in leaving positive feedback on my experience

Jeg bliver simpelthen nødt til at skrive herinde da jeg virkelig havde en dårlig oplevelse i denne butik. Kom ind og fik ikke så meget som et hej af de 3 ekspedienter der stod til rådighed. Derudover fik jeg dårlig kundeservice da jeg skulle rådes omkring hvilket håndklæde jeg skulle købe, hvor jeg nærmest blev grinet i hovedet, da jeg ikke kendte forskellen på de forskellige modeller.
Virkelig ærgeligt, da jeg ellers elsker Teklas produkter.

Kvaliteten er desværre ikke særlig høj på trods af flot design og høj brandværdi. Næste gang køber jeg Georg Jensen eller Geismar, som jeg ved holder!

There retail site is useless and wont allow access to checkout. They reported its a known issue and everything is sold out before it was fixed. No one at customer service seems to care for the loss of time trying to compete a very expensive purchase and being a customer on multiple occasions in the past. I recomend taking custom elsewhere.

Det værste sted man kan handle. Har fået en morgenkåbe i julegave, hvortil den efter en måned begyndte at trevle (kvalitet?????). Jeg gik ind i butikken med den, hvor jeg blev mødt af en saks. Han var klar til at klippe trådene af - det ønskede jeg ikke, da jeg mener det er en produktionsfejl når så mange tråde trevler forskellige steder. Jeg fik en dårlig service både af tekla hjemmesiden og butikken i København. De tilbyder at klippe trådene af, men det ønsker jeg ikke - da jeg henter den i butikken har de klippet alle trådene af. Jeg ved ikke hvornår de har klippet dem af og føler mig virkelig snydt. Dertil skal man huske at vaske morgenkåben en gang om ugen for optimal holdbarhed - miljø venligt????? Ville give nul stjerner, hvis man kunne

So unbelievably disappointed by my Tekla bathrobe. Having spent as long time researching the softest and best quality cotton towelling robes I was completely dismayed when it arrived to find something thin and with no “fluff” whatsoever. The washing instructions said to soak it in cold water for 24 hours first so I hoped that maybe this would somehow transform it into the soft heavyweight cotton towelling robe I was looking for. Well after washing it, it is still as thin as ever but is now like cardboard.

Unbelievably annoying as I would have returned it immediately but now the pointless hassle of soaking it for 24 hours means I can’t.

They have zero clue about their own packages. Terrible customer service, aleays a nice tone but asking the same questions again and again, and cant track back your history with them.