telemach.hr Avis 

Hvala gospođi Heleni Žgela, koja mi je putem Telemach Chata sugerirala da pošaljem e-mail kako bi mi preporučila internet pakete za moje kućanstvo. Međutim, nakon prvog e-maila nisam dobila niti jedan konkretan odgovor na svoje pitanje o tom paketu. Umjesto toga, poslala je samo snimku zaslona sa svog radnog računala s dostupnim ponudama, bez ikakvog dodatnog objašnjenja. Na moja dva naknadna e-maila također nisam dobila nikakav odgovor.

Izgleda da joj je previše posla odgovoriti ili barem koristiti ChatGPT da napiše e-mail umjesto nje. Takav pristup je sramotan, neozbiljan i krajnje nestručan. Zbog toga ćemo potražiti bolju ponudu drugdje. Tko zna koliko su potencijalnih novih korisnika već izgubili zbog ovakvog nemara svojih zaposlenika.

Sramota, najslabši operater kar sem jih imel!

As a long-term Telemach customer, I'm utterly disappointed. Their service has become a nightmare of contradictions and incompetence. Simple issues drag on without resolution, and we receive conflicting information from different representatives. It's clear that customer loyalty means nothing to them.

The customer service is a maze of generic responses and unfulfilled promises. Their inability to provide clear explanations or timely solutions is frustrating. Despite numerous attempts to resolve issues through various channels, we're left in the dark still waiting for a resolution to a straightforward issue. The lack of proper explanations or updates is unacceptable.

The inconsistency in policy application and the lack of effective problem-solving is alarming for a telecom provider. One representative tells you one thing, another contradicts it entirely. This level of disorganization is unacceptable for a telecommunications provider. I strongly advise potential customers to think twice before choosing Telemach. Based on my experience, you're likely to face endless frustration and wasted time. It's a shame to see a once-reliable company fall so far in terms of customer service and problem-solving ability.

Prvo sto sam uzela od telemacha je Eon tv. O daljenjem placanju iste cu razmisliti i to ne zato jer time nisam zadovoljna vec opcenito njihovom “auzurnosti” i pravdom. Dakle uzela sam uredjaj na pretplatu i novi korisnicki broj. Narucen uredjaj bio je ruzicasti Samsung a55. Da bi mi na adresu stigao crni. Njihov odgovor- a desi se… na dalje u paketu kartica nije dosla. Javila sam se u vise navrata korisnickoj sluzbi da bi kao odgovor dobila da prvo dolazi broj ili uredjaj a zatim ostalo. Nikad nista nije doslo. Ponovno sam ih zvala da bi mi rekli da je to nemoguce jer njima pise da je broj aktivan i sve. A kod mene nije. Pa onda tko ga ja aktivirao?? Oni peru ruke,neka si ja sama rijesavam problem. Dakle moje je da placam nesto sto ne koristim. Ljubazno sam zamolila sluzbu za korisnike da mi posalju novu karticu. Ne zele,nije njihov problem,neka ja sama to rijesavama. Lijepo sam rekla da sam kod kuce vec duze vremena,bolesna,od korone,upale pluca…nista…lagano me otpilili blago receno. Sramota al jako velika sramota i nikome ih ne preporucujem

Appalling Wifi connectivity. There is no chance Croatia can successfully market itself to the digital nomads community with Telnmach offering such a poor service. Every 10/15 minutes Wifi flunks with a 20/30 second recovery time.

Took all my prepaid money, burnt it, said there was never money
Internet was perfekt ...

Telemach Hrvatska bi zakonom tebalo zabraniti! Bio sam kod roditelja u Sisku u posjeti i na sam dan dolaska fiksna mreza je crkla! Svih 9 dana nakon sto je kvar prijavljen se bas nista nije dogodilo i evo vec 10 dan je stanje isto. Svaki dan tehnicka podrska kaze isto ( "ljudi su na terenu i rade svoj posao")tako da se zaista cudim da jedna takva firma moze da posluje u Hrvatskoj i da ima pretplatnike!

Najvece sranje, internet je uzasan nemojte ga kupovati meni je zao sto ga imam

Poznata je izreka da "NEMA GLUHIJEG OD ONOGA KOJI NEĆE ČUTI" pa se Telemach pravi da ne razumije problem i izražava negodovanje.
Dok talijanske telefonske kompanije kreditiraju telefonsku doplatu jednostavnom plaćanju, URED ZA JEDNOSTAVNE POSLOVNE KOMPLIKACIJE Telemacha kako bi LAKO TEŠKO UČINILO BESKORISNIM akreditira VAUCHER bez 13-ZNAMENAKTOG KODA BON-a potrebnog za pretvaranje u pravi telefonski kredit.
Objasnivši problem na tisuću načina (telefonski pozivi trgovini i Telemach podršci prijatelja Hrvata, brojni mailovi, CHAT, negativne kritike itd.), Telemach izražava nezadovoljstvo, ali i dalje ne vraća 16 eura i ne dati gore spomenuti 13-ZNAMENAKTI KOD VAUČERA.
Zatim vas poziva da odete u jednu od njegovih trgovina po zahtjev za povrat novca, a Telemach trgovina u Crikvenici ponovila je potpuno isto ponašanje, odbijajući čak i jednostavno očitavanje neupotrebljivog BONA, a još više zahtjev za povrat novca.
Nastavit ću pisati negativne kritike o neprimjerenom ponašanju Telemacha i inzistirati na povratu novca, jer sam sada riješio problem interneta preko SIM-a druge telefonske kompanije.

STAY AWAY FROM TELEMACH! They are currently extorting money from me for services that they did not provide. They are a scam operation. Try Airalo instead they provide much better service.

The worst service possible! Avoid at any cost. They sell fog, saying that their technology allows for wireless connectivity at optic fibre speeds (100/150mbit/s) which is a flat out lie. In fact when you complain they will tell you they can’t do anything about the speed, and to connect with the wire. But then what is the point? Seriously, don’t go with them.

I had a very bad experience when I decided to use the services. I chose a TV and internet package, but I had to wait three months for it to be delivered and then additional time for it to be installed. The installation of the cables was horrible—it was like a clothes-drying wire hanging from the ceiling from one side of the room to the other.
While it was easy to agree on a contract and complete all required steps through email and phone, the cancellation of the agreement was a nightmare. Telemach was non-accommodating despite the multiple requests to sort the contract termination via email and phone due to exceptional circumstances. I would not recommend Telemach to anyone who expects high-class service with an easy and practical approach.

Since they took over Optima telecom, my internet connection has deteriorated, the speeds have decreased, and all this after I did not agree to "their" contract, which completely ignores the conditions I had with Optima. I want them to go bankrupt and starve because that's what they're doing to me, since I work from home and a stable internet connection (which is constantly interrupted and/or disabled) is essential for me to feed my family

Dostava kasni, zovem - dolazi sutra, ne dode pa tako u krug par dana.

Dostava mobitela je vracena Telemachu dok oni tvrde da je dostavljena meni i produzuju mi ugovor.

Informacije sam izvukao iz njih nakon vise dana poziva prema njima i dostavnoj sluzbi - tokom kojih me se lagalo puno puta.

They gave incorrect information regarding the offer they pushed over the phone, refused to provide it once I agreed to the new contract and asked about it through CS. CS over chat just decided they will not respond in chat because they obviously did not know how to answer the question. Response time via email is up to 15 days! Experience before needing to have contact with CS great, solid 4/5, now I'm looking into how to end the contract. Absolutely horrifying how badly this whole thing was handled - which was supposed to be a nice, small promotion to obviously retain and upgrade the services I use with the company.

I am waiting for feedback from their CS via email, but I have a gut feeling that I'll get the response that I misunderstood their offer and probably will not get anything concreate out

🤣🤣🤣🤣🤣🤣🤣🤣 kako ukrasti ljudima novce putem ugovora!

A borderline scam.

I've been buying prepaid cards since I moved to Croatia to use the internet. Telemach is either deliberately ripping people off or the marketing and design people there are incompetent to the point of negligence. Their prepaid cards are either NET2GO or SIM2GO with essentially the same design and the same price. When buying at a kiosk it's hard to tell what's what, especially if the seller doesn't know it either. I've had multiple times when I've asked for NET2GO (unlimited internet) and realized that it's the local 50GB one, not the tourist one. The tourist 50GB version that is the same as local 50GB version is called SIM2GO while the local version is NET2GO.

You get the picture, I'm not going to explain all of this here, it's a really bad practice whether it's intentional or not.

every now and then the wifi becomes horrible. its completely unreliable

Worst provider, would never recommend, during our contract of two years we didn't have internet connection every 3rd day and had to call them and they would magically fix something over the phone and suddenly it would work for the next 3-4 days.

I was on prepaid plan, which I wanted to cancel, to go to other provider, I got a call from them to switch to post paid plan, but all same costs and specs as I was on the prepaid.

I have said YES over phone.

All was good until I wanted to cancel post paid plan.
I have called, but they said I cannot cancel it over phone, which is ridiculous if they can arrange it over phone to turn it on, then it should be same for canceling it.

After few e-mails and their incapability to response in legit time period + not capable of answering me with proofs they gave my case to "debt hunter" company.

After while I WON case, as I was right from the start.

But now I'm banned on telemach for not paying 10 EUR bill which I was never owning to them as they didn't want to cancel my plan.