Tenride Avis 

It was well organised trip. The cab driver/guide Harish was great. It was a smooth and enjoyable experience

Sorry for the delay in posting more details {further to my review in the name "vidya sagar gonnabhaktula"} As most of us don't have time to plan itinerary here is one simple suggestion. 1)Book a cab with "The Smart Taxi" (8238883335) - these guy's charge a bit more but service is great and booking/planning all by yourselves will come to the same cost as of the total package value or even lesser. Don't blindly go with my suggestion on *The Smart Taxi*, you can do your research on the owner{Dhruvam Thaker} LinkedIn account etc. Hardly takes 10 min 2)Itinerary- get couple of quotes/itinerary from similar travel companies and select which places you wanna go. Also you can check YouTube/Instagram best for places to visit and decide.{believe me you don't have some very good places in these packages} ## Might take an 1hr to plan. 3) Book a room in AiRbNb - you get awesome places Hardly takes 30-45 min Regarding Tenride if everything goes well its fine but when things don't go well, they wont come to your rescue and you wont even find the actual office address of Tenride to visit.

****Do not pay full amount until the ride is completed****

We have booked for 3 days 2 nights to coorg 4 of us with a kid.

Before Briefing
# The company have a LinkedIn or other social media account but you cant even find a single employee account.!!!! If anyone finds please do share in the comments even an ex employee.
# The address in their website is just registered address but not the office address where their employees work.
# If you face any issue with their services they will not help you in any way and try to convince you that this is the first time we have received a complaint for that driver..!! (well i have video proofs and pictures of our driver even after we complained) because of which our whole trip was messed up
# When i asked about their office address location they didn't share and stopped responding.

Invoice was 34k. didn't even bargain much, gave 500/- discount.(Akash)I paid almost 93% of the bill and kept around 2k to be paid end of the ride.

Everything went well, the way aakash spoke to me and conversation was also very professional, but the real problem came when we started to coorg from Bangalore and the AC was not working properly and also driver was little rash and talking over phone 70% of the time..!!

We asked to increase the AC speed to point 3 from 2, he was NO NO the car mileage and pickup will be down and the way he responded was very rude.

He didn't even stop for lunch until we asked around 3pm, he doesn't even know which hotel we are gonna stay and asking us to keep the location and asking what is the itinerary..!!
Before reaching i complained to Aakash and asked to change the car or drive he said he will try but stopped responding by the time we reached coorg.

I had no option but to call to customer care and this guy names Bhuvanesh answered and said this is the first time they received complaint on that driver and regarding driver speaking over phone he said that they are professional riders and they can manage both simultaneously, but anyway i will tell him no to talk while driving, but it didn't stop even after that in fact he is much more into calls 90% or more..

I was shocked and wanted to complaint to higher authority that your customer care guy did support your driver talking on phone while driving.
When i did research i found out that He (Bhuvanesh) himself is the owner of the company(picture of bhuvanesh attached).

The next 2 days was messed up we had to plan our own itinerary and decide on the places where to go and where not.

When i asked aaksh to connect me to his owner he evaded for a day.

But luckily when i found one freelancer from LinkedIn who is working for tenride and spoke to him.

The very next day i got a direct call from Bhuvanesh and when asked i need official apologies for supporting their driver and he denied and said he will send the driver to my place and ask him to apologize which i didn't agree as i was seeking the same from him and later he disconnected the call and i have asked their office address and they haven't responded since then.

I haven't paid remaining 2k and said will pay only after i receive apologies which anyway which wont happen.

And alternate options? will add from a different account whom i travelled.

If you can spend 1-2 hours of little research on places you can book a cab and accommodation from Airbnb and get better services for the same price, i will write a detailed brief of other alternate service provider who provide only cabs where you can get best service, might cost little more but overall it will come to the same price of the package.

I had no time to plan so had to opt for packages.
The comment will come from another account of my relative who travelled with us.

Note:
# Never ever pay more than 50% of the invoice, pay only when the ride ends.
# I have attached the images of the driver(images are after i complained to tenride) on phone as i cant upload the videos here along with the image of the owner Bhuvanesh Nick.
# If anyone know the office address please do share where their employees work.
Thanks

Absolutely unprofessional...cancelled my hotel reservation 2 days before the trip after I had booked my flight tickets.

We had a very beautiful, relaxed experience with the Tenride. Starting from booking till drop off at home, we enjoyed the every part of it. I will specially thankful to Chandan Anna for taking us to all the scenic places in Ooty and that too with utmost patience. We would like to book again for our future travel plan

It was good. Very well managed . Cab hotel all were good. Driver behavior was good.

We had a begaluru - coorg- ooty- Mysore-Bengaluru round trip. Me n wife. Our driver was Mr Guru Kiran who is a reisdent of Banglore. It was a terrible ride with him.

He kept his mobile earphone on all the time and kept on gossiping on call throughout each n every minute of our 7 day journey. As Coorg n ooty are hillstations, he was almost everytime overspeeding and we were really terrified. We asked him many times to control speed atleast on curves but to no avail.

We hired an AC car but we didn't understand why he was not turning on AC even on plain areas. We came from Lucknow UP so we knew only Hindi n English. He was not cooperating at all.
I was sitting behind the driver's seat but the driver adjusted his seat in a way that there was very little leg space for me. So I switched place with my wife and she was sitting behind driver's seat and somehow managed. He played songs really loud and the speaker was right behind our head

He made the ride risky n unpleasant.

We are very happy with the service. The pricing is one of the best in the market. Quick response and a very polite team.

I M Latha menon from Bangalore and recently booked one way travel from Guruvayur to Bangalore . Most delightful services .Received prompt updates and prompt pickup and drop. Clean and safe car and the driver Preetham was very supportive during the complete drive to Bangalore. There were no hidden charges in billing and Thankful to Ten Ride. Seriously recommend using services of Tenride

The biggest plus:
The transparent billing is what i like. They are giving very close estimate including all charges. so we do not have hassle of taking care of these driver bata, tolls etc.

The other positive things
1. Cab arrived on time
2. Drive polite and knowledgeable on routes
3. Followed all safety protocols like sanitization, mask and maintaining speed limit

Some uncomfortable things
1. The driver was known only kanadam and Hindi. But we know only Telugu, that is one small issues. Rest of the things are all fine

It is not allowing me to rate minus Star actually....the worst kind of service I have ever got. They will say you one price and will charge you which you have never imagined...may be they are having some special kind of calculator which I don't have ...THE DRIVER , THE RIDE IT WAS REALLY GOOD, But the TENRIDE customer service is the worst. I will never suggest anyone to go for this ....if you are opting the same then please make your mind that anywhich ways you will be paying 1500 to 2000 more ...in my case I paid 1300 more . It's not about 1300 , it's about ...the way these people cheat the customers . They way they will respond, the way they will explain trust me you will laugh. As per them 8 am invoice is final one but the one they shared me at 10 am the next day that is not the final one. They will just google the km ..they will not investigate and put the same in the invoice . And yes the invoice they shared is estimated one...I don't know who provide bill on estimation...I am not going to take anyone's name here but trust me they will cheat you ....the only thing good was the driver's behaviour and the cab.

Super good .
I was very worried about the journey with 2 kids .
But a big thanks to Sai for a comfortable journey.

My dad had to be dropped at Bangalore at short notice. Mr. Bhuvanesh was very forthcoming and inspired confidence that he would ensure a great ride for my dad. The trip was very comfortable. The chaffeur Mr. Manjunath was smart, confident and polite. Thanks a lot.

Ride with Tenride has been amazing with punctual and well mannered driver(Jain Kumar), responsive staff, transparency and what not. Overall, Tenride is doing a great job especially in this pandemic which is really commendable. Keep it up you guys!!

It was good experience. Good driver clean car. Tenride service also very good. They are just a call away for any query.

We hired a cab from Chennai to Bangalore. Though we had some cab confusions initially but Bhuvanesh promptly pitched in and sorted out without delay. The car was clean, driver was good. Overall a pleasant experience. I would rate them 5* for their customer centric approach.

Thanks Bhuvanesh for the ride from Chennai to bangalore, driver is very friendly, look forward to to ride again with Tenride.

Thank you Bhuvanesh & Team for your best services to us!!

Such an awesome experience through Tenride, the team were so adjustable and understandable. I raised emergency service, they made the can ready with such a short time with considering safety nd sanitized.
Very recommended for family rides!