TFL Visitor Centres Avis 

Busses are very delayed please do better🙏🙏

Absolute shambles - it is so difficult to navigate and then crashes EVERY single time I use it - well done Khan again

When I use my oyster card I've been overcharged. Same route, same places of touching different prices for my oyster and my bank card.
The difference is 60%, so disappointed!!!!

Simple as this, this is a big scum/robery/, if someone robs me gun point and you give money to them it’s the same thing. I have lost my card/ bought a new one and as I’m coming the station I found my old one then I thought I get part of my money back, less the 7£ for the card as I haven’t used it, yes right !!! 1st on the station they don’t give unless if you have 10 pounds topped up and I had a travel card zone 1/2 they say you can do it in line as I’m checking there is a 5£ fee I’m thinking 🤔 ok I lost 12£ as I haven’t used the card, not really I spoke to a guy really rude pass him the number and he says the card is not registered (you can only register a card if you have used it wich I didn’t as a guy on the station told me I didn’t need to, as I am explaining it to him he hangs up the phone, I call again 20 minnites later a woman pics up the phone bare in mind they all rude, pass the information then she says the card is not registered I explain I can’t registered as I haven’t used it, she says to refund needs to be registered, then she do the registration (of course ) as they will gain the 5 pounds fee/ 7 for the oyster which I understand an 18 pounds of my travel money even though I did not use it 😤🤯🤬if that is not a robbery I don’t know what is that (they can see I haven’t used it) so how can they charge someone if they haven’t used the card!!! And the woman said if you want I transfer it to you old card (what good would that be if I would loose 5 days of paid travel, if I take the 20 pounds refund, I’d loose 30 pounds (7£ understandable for the card) 23 pounds the Robert from TFL and it takes up to 5 days well I paid AND IF THE REFUNDED IS WANTED YOU HAVE TO WAIt !!! Wow what a bunch o thieves

Pathetic service on Sunday morning as usual. Trains cancelled and the ones that are running don't even go to the town centre. How can they run a service like thuis? Some of us actually work on Sundays.

All I can say is I hate tfl.....u take money don't want to deal with the issues.
U steal money breaking fca regulations.
We pay ur wages have respect for the people.
Simple ur a scam......we own the tubes not tfl

Today I have to give TFL 5 stars for finally changing the seat covers on the Overground - amazing!!

I and my mother have had the most upsetting experience with TFL I’ve been black mailed by a customer service representative also they threatened me to pay otherwise they would send the bailiffs. I had to pay a big amount with the customer representative shouting at me to say they can’t do anything I had been pleading for help. Yet for them to add interest to the amount owing for to make me as a person that works and looks after my disabled mother who is elderly and a blue badge holder yet to be bullied by TfL what’s the world coming to when we as individuals need to be treated equally but yet a customer service representative treats you like a non human being this is the horrible world we live in yet they don’t care.

I got stuck in hampton court because an r68 driver lied to me. But another r68 driver called hamza (off duty) took me home. Change your time table there is no bus past 00:10 but the online service says there is one at 00:40. Hamzeh saved me a 1 1/2 walk home and he should be thanked.

I haven't had the best impression of TFL in the past, I think the reviews below prove my point. However, today I had possibly one of the best Customer Care experiences I have ever had with any company. Mohsan was incredibly helpful, informative and very friendly. He helped me solve my problem with complete professionalism and even gave me some tips on how to avoid my particular issue in the past. Thank you Mohsan, I appreciate you and TFL are lucky to have you.

Yesterday they were protesting and I had to go through London and pay because of diversion, and I forgot to pay so I have to pay 17.50 just now. I hate this charges I hate this government and there rules one day we will fight back for the money you have taking from us all. Fũčķ sunak and khan hope you use all this money to triple on your security

I have never had such an appalling service!!
What has happend!
It used to he Brilliant!!
It just serms like TFL only care about emptying your pockets and couldn't care about anything else.
I'm shocked!!!

Hi i just want to give a review on Kayode he was absolutely superb on the phone line and was helped me for my refund.

At last the 110 bus is travelling in both directions on Sandycombe road. It has been awful for people like me who rely on the bus to get to Richmond to have to walk to the no. 65. I have mechanical knees. Another lady I know is on chemo and for her it has been a nightmare. I was so thrilled to at last see the 110 travel in both directions

Never go to london again £270 fine shocking

Can someone please tell me why are we paying more for a worst service that seems to decline year by year? You shouldn't charge such a high amount when the trains barely works and they now stops once every 20min. What a disappointing service, it has now been going for over a year.

The SL7 so called superloop is a joke. How can a bus that is due in 6 minutes disappear from the live timetable and now is another 18 minutes? Totally unreliable

tfl is a waste of time, trying to login to cancel autopay & literally have no way to reset password, this is a joke