TFL Visitor Centres Avis 

Absolute shambolic service, they increase the train fares and can't get a single train on time; every single day trains are delayed. These train drivers are earning £65k a year and have the audacity to strike. Sick and tired of this nonsense. Fix up TFL and do better, a system full of corruption.

Poor distribution of trains just one West Ruislip train for every 3/4 to Ealing Broadway why? Sometimes close to half hour wait. If the service is so poor and unreliable why is it so expensive?

Very very bad service they just robbing people that’s it do it nothings always signal failure and working end of week never seen in Europe and usa mayor of London is should be resigned go way leave us

Absolutely rubbish service , not recommended to anyone , busses are not on time , they drive like they wants . Waste of time !!! Rubbish

I can’t stand TFL. Not just there excessive prices but there rude workers. Today I was at my local bus stop coming home from taking your trains when the bus arrived and completely skipped this woman in a wheel chair with clear space in disabled area and acknowledging her. She had been there before me so imagine how many times that may of happened to this poor woman. Yet again another bus driver does it again with complete acknowledgement of her, one of the people at the bus stop had to remind him to let the woman on with complete ignorance he ignored till he continuously banged on the window to let the women in the wheel chair on and even ran after the bus to do so, it outrageous that the gentlemen had to go to this extent of banging on the window and shouting to be able to let this wheelchair on. This is one of many stupid TFL worker I have to deal with daily your behaviour is disgusting. Where do you hire such people?

You are a nightmare with your strikes!
Did you think of self employed people who will no get to work therefore not get paid ???
Well done!!!
You should still run the service and let people for free that would hurt the budget of your bosses!

I was travelling around the world for so many years and now I can tell that London transport is 100 % absolutely worst !To travel to work or to come back home you have to know 100 different ways because always something cancel .Everyday!!! Most expensive and worst.Shame shame shame!!!

Duncan at the call centre on the contactless division provided exceptional customer service during a dispute call, swiftly resolving the matter with professionalism and efficiency. Five stars for his outstanding assistance!

I am giving a 1 because I can't give a 0. TFL is a an absolute joke.
They have the highest prices of transport and thier services are amazingly awful compare to other countries, specifically their costumer service.
Buses in the middle of winter blowing cold air, taking weeks to anwer complaints, refunding the wrong amount. And of course strike all the time.

No information no train information trains don't turn up chiltern railways not running who ever manages this should be sacked and his or hers creedy salary gone us6

If i could, i would give 0. Always they are late or early, never on time. Plus it's getting more expensive every year, and the busses coming whenever... if you don't wanna be late for work you have to give yourself extra 1hr just in case...

TFL has the worst customer service. There is no protection in their systems for people against fraud. The staff on the phone will refuse to listen to anything, despite being confronted with visual facts. It's scary, saddening, and frightening that such a large organization can be so badly managed. There is no escalation process and you can not speak to anyone with any authority. They need to be scrapped and started again by someone with a brain

There are always issues with the service between Wimbledon and Parson Green....... not sure y do I pay my monthly oyster cuz half month I'm unable to use it.

I’m a cab driver from Birmingham went to london after 10 year with customer I get late 30 to come out from congestion charge it was Saturday butt no I get captured in camera I I get fine of £90 is a joke, I earned £180 from that job and I’m paying now £90 to TFL thank you for your help to make cost of living more difficult for people, if I get late 30min instead of £15 change £30 butt no bcoz is london every thing is expensive very disappointing TFL first they make pollution changes then they see now people change there cars they was getting nothing from the road then some intelligent persone creat congestion charge no choice for people just thing there own business

The most laziest employees and the slowest service , always delays , always strikes , and they want their economy to come back to normal , it makes me soo angry when a journey that should last 20 -25 minutes, it becomes 1 hours 👎👎👎👎👎👎👎👎 disgusting 🤮

15th December at Paddington station Elizabeth line. Despite the overall incompetence of the train system, the TFL staff were lovely and very helpful providing constant announcements and guidance.

Oh no my 67 bus now stops at Stamford Hill and not Wood Green which was on the bus that I boarded. Told to get off at Stamford Hill and the next bust is 15 minutes. So now my hopper is worthless like the service I pay for. A total mess.

Good luck to all those that dodge fares you know the score. TFL are a joke, no real service.

This is another of my nice review about this completely useless service and once again i would have put 0 Star if I could . Your stupid reader at the bus it should be removed as I get in a bus and touch in and showing red when I have money in the card and I have to use another card and explain to the drive in the rude manners that if I hadn't this other card I wouldn't be able to travel and I'm Not begging like the people pretending because miserable .
I'm jump in a bas with my card with money in that's what make me angry firstly and than the miserable impression in front of all the other customers .

DO NOT HAVE the NFC app available while using the transportation

TWO OF US, I say two persons, both paid a return ticket Gatwoick to London (both ways and PAID far in advance) got stoolen from this company each of us 24 euro, only because we had the APP of NFC on. We have used the PDF to scan our return ticket, BUT for MAGIC, instead the Samsung APP prevailed on the purchased ticket and got charged each of us about 24€ .... in addition to the regular P A I D ticket!!!!

This is INSANE!!!

I want my money back that this company stole form us!!!

My suggestions is TO HAVE THE NFC OFF at all time, unless you are happy to be stolen the money from their traps NFC readers