The Gloss Avis 

I would like to share my experience to help others make an informed decision before committing to a membership with The Gloss Clinic.

The therapists and staff I personally dealt with were lovely and provided good service, and I have no criticism of them. My concerns relate to the membership agreement, communication and what happened when the Central London clinics closed and the service location changed.

I purchased a 12-month membership based on being able to attend their Central London clinics. When those clinics closed, I found it extremely difficult to resolve the matter and obtain a fair outcome for the unused part of my membership.

I would encourage anyone considering a membership to carefully read the terms, understand what happens if locations change, and make sure the arrangement is right for their circumstances before committing financially.

I am sharing this so others can make an informed choice.

Total SCAM please do not deal or buy anything from this company they owe a lot of their client money. Around March 2026 they disappeared and stop communicating with anyone don’t trust their 5 stars they are fake they full of sh*# and I hope someone will take them to court!!!

A beautiful space. I booked in a hair, and eyebrow appointment.

They were very professional, from the greetings upon entry gave a warm environment, water and beverages offered, and my hair and eyebrows look so good - I have sent all of my friends there too!

Had such a lovely experience during my first visit. All the practitioners were so lovely and incredibly knowledgable! Will definitely be back!

The location is beautiful. Very clean and peaceful. The staff members are really nice and welcoming. Definitely will come back!

The staff are professional, warm and friendly. Feom start to finish l was looked after.

Genuinely would give them less than 1 star if that was a possibility.

They are a scam and absolutely avoid. Do not believe their responses to the reviews. They do not respond back to emails and their reception phone as advertised on their website is never answered.

They have never advertised their so called new venue phone numbers (supposedly Knightsbridge and now Putney).

There is a reason a number of us who purchased their annual unlimited memberships are complaining both on trustpilot and on Google reviews.

Do not trust a word they say.

I paid £1,000 for a yearly subscription and only received around 6 months of services. Since March, all appointments have been cancelled with only one email received updating clients on what’s going on.

DO NOT GIVE THEM YOUR MONEY UNDER ANY CIRCUMSTANCES.

The salon has also been closed since the beginning of March so it is confusing how they have so many recent positive reviews.

DO NOT GIVE THEM YOUR MONEY

I joined The Gloss Club last year after being approached with an offer of “unlimited treatments” in exchange for a £1,000 upfront fee.

While I can’t fault the quality of the treatments themselves, actually accessing them has been incredibly frustrating. It was consistently difficult to secure bookings, and even appointments made well in advance were frequently cancelled or rescheduled at very short notice.

Most concerning is what’s happened more recently. After my last appointment was cancelled, I’ve been unable to rebook at all, and communication has been very poor. It now feels like once payment is taken, there is little follow-through or accountability.

Overall, the service does not live up to what was promised. The combination of unreliable scheduling and lack of access makes the membership poor value for money. I would not recommend The Gloss Club based on my experience.

Extremely disappointing and unprofessional experience.

I purchased a lymphatic massage through a third-party platform used by this business to sell their services. I was asked to provide my voucher code in advance just to book an appointment, and it was redeemed immediately — long before the service was due to take place, as I was told this was necessary to secure the booking.

After redeeming the voucher, I was then informed that no appointments were available for nearly a month, despite initially being led to believe that availability would be much sooner. This already highlights serious issues in how they manage bookings and timelines.

To make matters worse, when the appointment date (over a month later) finally came around, it was cancelled the day before at 9pm, despite the fact that I had proactively asked for confirmation three days in advance and received no response.

Communication throughout was extremely poor, with delayed responses, lack of clarity, and being completely ignored when trying to confirm important details. This entire situation reflects very poor organisation and serious mismanagement of timelines. Whatever the excuse may be, it is simply unacceptable that after waiting nearly a month, the service still could not be provided.

I was also told that someone could come to my home instead, which made the situation even more concerning. I paid for a service in a “luxury” clinic setting, and I am not comfortable having someone from a business that has handled things so poorly come into my personal space. This does not feel appropriate or reassuring.

If you are reading reviews because you are considering booking with them, I would strongly advise you to think twice and look elsewhere. There is something clearly not right in how this business operates.

As a result, I never received the service I paid for. The lack of accountability and professionalism is extremely disappointing.

Very poor experience overall.

AVOID - DO NOT ENGAGE WITH THIS BUSINESS

EDIT: Do not be taken in by their response to this review which I believe to be automated. If any senior member of the team was actually interested in resolving this with me, they could have responded to my many emails including the most recent one where I sent a Letter Before Action.

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I purchased a 12-month membership with The Gloss in March 2026, advertised as providing “unlimited treatments”. I largely did this as I have friends who purchased memberships that started last year and had good experiences.

In practice, I found it very difficult to access the service. The booking process requires calling the clinic, and despite repeated attempts over more than two weeks, communication was often unresponsive. I received no response to attempts to schedule or request a refund.

I am in the process of taking this business to court.

I strongly suspect any recent positive reviews are not genuine. My friends are also no longer able to contact the clinic.

I got my partner a membership last year and she’s really enjoying it. I’m yet to book any treatments myself. Thanks for this!

This seems to be a scam - they seem to close their clinics and never reopen them .
Do NOT take out any memberships it is all a lie.

I had a hydrafacial last month and my skin has been been crazy clear since then I need to go back and get another session

I purchased a £1,000 unlimited membership after being told I would be able to come in regularly for massages and laser treatments. I made it very clear from the start that I could only attend on Saturdays, because of my job and I was reassured that this would not be a problem.

After starting the membership, I discovered that laser treatments are in fact only available on Mondays and Tuesdays — something that was never mentioned before I paid. Had this been communicated transparently, I would obviously not have signed up.

Trying to book appointments has also been extremely frustrating. I was repeatedly given inconsistent or misleading information about availability, making it very difficult to actually use the membership.

What has been most disappointing, however, is the complete lack of communication. After raising these issues and requesting cancellation and a refund for the unused portion of the membership, I was told the matter would be reviewed. Since then, my emails and calls have simply been ignored.

The only positive part of the experience is that the few massages I had were good. Unfortunately, the other treatments I tried were of very poor quality and appeared to be carried out using very cheap products.

Staff were also extremely unprofessional when issues were raised. On several occasions I was told that the matter was “not their responsibility”, yet when I asked who I should speak to instead or requested a contact number for someone in charge, no one was able or willing to provide one or direct me to the appropriate person.

Overall this has been a very frustrating experience and far from what was promised when the membership was sold.

They Scammers for clients, same as in not paying contractors.
The work you see in the shops is done with our hard earn money. But no payment in the end.

If they deny I will upload pictures for proof.

The Gloss did not honour the agreement we entered into (for which there is documented proof), and their response to my previous review was not entirely accurate.

- Commission-free sales (first 3 months): I was promised access to a payment portal to track sales. This was never provided, and I received no communication or visibility on whether any products sold.

- Immediate payment on launch day: The contract specified immediate payment for launch-day sales (approximately £265). This payment was never made.

- Ongoing partnership (9 months): The agreement included a further nine months of partnership. After launch day, I received no further communication or sales records—something other retailers provide as standard.

- Removal of products: I sent multiple requests for my products to be removed from The Gloss website. These requests were ignored.

I contacted The Gloss repeatedly via email, Instagram, and LinkedIn, with documented proof. None of these messages received a response.

This represents a clear failure to honour the contract and a disregard for both professionalism and transparency.

Our experience with The Gloss has been nothing short of a nightmare. We approached them to launch one of our brands and host an event, paying £2,800 upfront and sending stock in good faith. What followed was a calculated and deliberate scam.

They abruptly cancelled the event, then blocked all my phone numbers so I could no longer reach them. Soon after, they claimed to have “secured” a Selfridges listing for my brand — but only if I paid an additional £25,000 immediately. They harassed me with calls, even at midnight, pressuring me to transfer the money without delay. Alarmed, I contacted Selfridges directly, only to be told there was no listing and no arrangement — it was all a fabrication.

We travelled to London expecting an event and training session, but nothing had been planned. The entire engagement was smoke and mirrors — designed to take money and deliver nothing. In my opinion, this is outright fraud. Avoid this clinic at all costs.

Our experience with The Gloss has been nothing short of a nightmare. We approached them to launch one of our brands and host an event, paying £2,800 upfront and sending stock in good faith. What followed was a calculated and deliberate scam.

They abruptly cancelled the event, then blocked all my phone numbers so I could no longer reach them. Soon after, they claimed to have “secured” a Selfridges listing for my brand — but only if I paid an additional £25,000 immediately. They harassed me with calls, even at midnight, pressuring me to transfer the money without delay. Alarmed, I contacted Selfridges directly, only to be told there was no listing and no arrangement — it was all a fabrication.

We travelled to London expecting an event and training session, but nothing had been planned. The entire engagement was smoke and mirrors — designed to take money and deliver nothing. In my opinion, this is outright fraud. Avoid this clinic at all costs.