AA Car Care Avis 

334
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

The first appointment was cancelled last minute by AA. A week later a very nice young mechanic came and did a check but he couldn’t give me a solution. Instead he said d take the vehicle to Nissan. I... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Booked via my AA app - easy to book and considering vehicle was serviced at home was much cheaper than a garage. Kept informed off booking - mechanic called before arrival, was pleasant and friendly... Voir plus

Noté 5 sur 5 étoiles

When the AA guy Jordan came out to assist me recently when my car wouldn’t start, he was really helpful. As a precautionary measure, after getting my car started, he even followed me home to ensure I... Voir plus

Noté 5 sur 5 étoiles

The AA mechanic turned in the afternoon without a phone call in the morning saying he would arrive at whatever time. However, he was friendly and did the required diagnostic check. After taking the ca... Voir plus

À propos de l'entreprise

  1. Mécanicien
  2. aussi dans
  3. Garage automobile
  4. Prestataire de transport automobile privé

À propos de AA Car Care

Écrit par l'entreprise

AA Car Care

Car servicing, diagnostics and repairs, brought to your driveway by AA Mobile Mechanics.

Car care that comes to you

  • Our AA-trained Mobile Mechanics carry out servicing, diagnostics and repairs at your home or workplace
  • No dropping your car at a garage or rearranging your day around an appointment
  • We look after your car while you get on with the things that matter

Simple, clear pricing

  • You’ll see the price for your booked work upfront
  • If we find that additional work is needed, we’ll explain what’s required and provide a separate quote
  • We’ll only carry out additional work once you’ve approved it

Quality you can trust

  • Work is carried out by trained AA Mobile Mechanics
  • Parts and labour are backed by a 12-month or 12,000-mile guarantee
  • Our Mobile Mechanics are backed by 120 years of motoring expertise

Easy online booking

  • Book online in just a few simple steps
  • Choose a date and available arrival window that works for you
  • Manage your car care without the usual garage admin

AA Car Care. 120 years of expertise, now on your driveway.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

334 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(334)

334 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

A wasted costly appointment

Following a cancelled appointment due to no mechanic being available at the time it was booked 5 days later the appointment arrived. The mechanic was helpful , polite and knowledgeable . I told him what the fault, was told it was an easy fix. Following 20 minutes of diagnostics I was told that it could not be fixed. Basically I was charged for informing the AA what the error indicator was. If from the outset I knew that the problem could not be fixed I would not have booked and saved £99.

13 octobre 2026
Logo de AA Car Care

Réponse de AA Car Care

Hey Digby, we can see you booked a Fault Finder service with one of our Mobile Mechanics. These appointments are designed to diagnose the issue, provide expert advice, and give you a written report you can trust.

Sometimes we're able to fix the fault during the appointment, but if not, we'll explain the next steps and can provide a quote for any further repairs that may be needed. We hope everything goes smoothly with the repairs from here.

Noté 5 sur 5 étoiles

After breaking down on a motorway I was…

After breaking down on a motorway I was made an appointment with a mobile mechanic who arrived today to replace the alternator , it took about an hour and my car now working fine . I would be happy to use them again

13 octobre 2026
Noté 1 sur 5 étoiles

Lazy Mobile Engineers Destroying AA Smartcare

The men that was sent to help service my car were clearly unprofessional, inconsiderate, and lazy mobile workshop engineers.
They lied to have done major service within few minutes, sat in their van chatting and whiling time. Unknown to them, I was watching every of their moves from the window.
I tried to stay with them, they insisted I leave, promising to ring me as soon as they were done!

8 octobre 2026
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Réponse de AA Car Care

Hi Adeyemi, we're sorry to hear this and hope you've been in touch directly with us so this can be looked into.

📞 0330 018 3446
📧 Prestige-Smartcare.queries@theaa.com

Noté 5 sur 5 étoiles

I will definitely use AA services again…

I will definitely use AA services again & will get AA to put my car through it's mot Ian phoned on the of my major service & 15 minutes when he was on his way as per AA said when Ian Woods came he went through everything with me Ian is a credit to your company

Regards George Evans

12 octobre 2026
Noté 5 sur 5 étoiles

Excellent for at home repairs.

Had Dylan out to change brake pads on my bmw. Friendly happy chap, worked well. No issues at all. Would definitely recommend and would book again. 10 out of 10.
Booking was easy online and cheapest I could find too.

12 octobre 2026
Noté 3 sur 5 étoiles

Not as efficient as I hoped

Text messages were not in line with service booked. Driver arrived then left saying he couldn’t see my car. I called him to come back. Job went well and left clean.

13 octobre 2026
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Réponse de AA Car Care

Hi Keith, we're sorry to hear there were issues with the communication and that the mechanic initially couldn't locate your vehicle. We're pleased the work went well once underway and was left clean and tidy. We hope you've since raised your concerns directly with the team so they could look into this further.

Noté 5 sur 5 étoiles

The booking process needs some work as…

The booking process needs some work as they are not fulfilling the bookings therefore had to reschedule my initial booking I had.
On the actual day the mechanic came to do my repairs he was very polite and very thorough with his work. He explained what he was doing and how long it would take. Overall all the mechanic was exceptional but the booking wasn’t

13 octobre 2026
Noté 4 sur 5 étoiles

Great service when arrived …

The only down side was the wait from 8am to 11.50.
The mechanic was exceptional he carried out his duties with care & attention. He was so so helpful.
Josh needs to be paid double great guy the car is running well.

9 octobre 2026
Noté 1 sur 5 étoiles

Mobile mechanic stated he did not have…

Mobile mechanic stated he did not have the tools to finish the job so only fitted one side brake disc and pads. Told me he had informed his office who would call me to organise completion. No call ever came and was charged for the job stating it was completed. So now have to find a garage to complete the job at extra cost. Very poor service

10 octobre 2026
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Réponse de AA Car Care

Hi Stephen, we're sorry to hear that the job wasn't able to be completed. So we can get this looked into, please can you give us a ring so we can help.

📞 0330 018 3446

Noté 1 sur 5 étoiles

Bad communication - cost me time and money

Booked for a pre 12 o'clock arrival, so I booked the morning off from work - nobody turned up until 215pm. Therefore, lost my whole working day waiting. No communication. Also, your team member did not have all the required kit on his van - for the driveway service - again booked as a driveway service.

9 octobre 2026
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Réponse de AA Car Care

Hi Karl, our Mobile Mechanics will always do their best to arrive within your chosen time slot, but delays can sometimes happen due to traffic conditions or earlier jobs taking longer than expected.

We're sorry for the inconvenience and that your service couldn't be completed on this occasion.

If you'd like an update on when the work will be completed, please get in touch and our team will be happy to help.

Noté 1 sur 5 étoiles

Booked morning service before 1200;

Booked morning service before 1200;
Told he was coming at 0930.tried phoning all morning told slight delay.
Turned up at 14.30 no apologies what so ever

Would never use again or tell my friends to use them
The worse service ever

12 octobre 2026
Logo de AA Car Care

Réponse de AA Car Care

Hi Julie, our Mobile Mechanics will always do their best to arrive within your chosen time slot, but delays can sometimes occur due to factors such as earlier jobs taking longer than expected or traffic conditions. We're sorry you weren't kept updated throughout the process and hope your brake pad repair went well.

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