The AA Smart Care Avis 

efficient collection service and happy with service

Excellent MOT service. Thank you.

Everything just went to plan, kept me updated about my booking. And was on time, Shelly mobile mechanic was absolutely spot on. Great job cleaned up after her work was complete. I would definitely use this service again. (I had my brake pads and discs replaced) and they used decent parts not the budget ones aswell.

Firstly, your instructions were to drop my car off at 8am. Was at the garage for 8am, it didn't open until 9am so an hour waiting. Was told the car would be ready for lunchtime, by 1.30 we hadn't heard anything so we rang the garage. They then proceeded to say they couldn't tell me anything about my cat, their contract with you meant you had tp contact me. Tried to ring your number on your booking email; it isn't in operation at a weekend. Had to go on tje gvt website to find out the result of the MOT, apparently failed due to rear calipers and over tight handbrake. Rang the garage back to advise we knew what the fail was, initially receptionist kept insisting we had to speak to tje AA but eventually offered to get a quote for the brakes. Came back with nearly £500 pounds. Declined that and said we were on our way to pick my car up. Got tp the garage, the owner seemed oblivious to us being there, the mechanic came over and remarked the parts wouldn't be there til Monday, was perplexed when we said we had said no tp the repair. Then he proceeded to try and explain what was wrong with the calipers but to quote my husband who is familiar with mechanics, he was making it up as he went along. Finally got my keys and left. Monday took it to a local garage, it passed first time, no mention of handbrake or calipers. So either the first garage was crooked or incompetent or both. Either way, would never use them or this service again. It used to be that you could wholly trust the AA and their recommended garages but obviously not any more. You then took two weekd to take the payment. Seriously doubt I will renew my membership following such shoddy and poor service.

I had to wait a very long time to hear about my car. My car was in the garage for one week and I believe that was due to the lack of communication from AA, because, as far as I know, the garage knew the problems and was ready and waiting to fix them long before I was told. I had to contact AA multiple times to chase them up and as soon as I did I received the emails with information, which just shows they did have it from the garage already. I won't be getting an MOT through the AA again

It appears that while the initial financial transaction was straightforward, the subsequent delivery of services did not meet expectations.

I opted to utilize the mobile servicing option on this occasion. The booking process was efficient, and the confirmation was satisfactory.

However, the experience diverged significantly thereafter. I was present at the designated location on the scheduled day for an AM appointment, which had been confirmed via email and SMS by the AA, but no service personnel arrived.

After waiting until 3:30 PM, I contacted the service provider and was informed that no technician had been dispatched for my service and that the earliest availability would be a week later. This resulted in a lost day of work and unproductive waiting, without any prior notification of the service disruption.

A week later, a mechanic was dispatched, and the appointment proceeded successfully. The technician was professional and personable. I was advised that a service report would be emailed to me upon his departure.

Regrettably, the service report was not received. Several days later, I contacted customer support via WhatsApp to request the service report. I was assured it would be sent within 15 minutes.

Once again, the report was not delivered. Subsequent messages on WhatsApp have not received a response.

In summary, my experience has been unsatisfactory due to a missed appointment without notification of cancellation or scheduling oversight, and I currently lack documentation to substantiate the service for my vehicle's maintenance history.

This experience has provided valuable insights.

It was an easy, friendly, professional service. I was very happy as I felt they were honest.

Excellent service as always by the AA, once over exceeded my expectations. Well done to all involved

I booked an MOT test through AA for 4 July and received a confirmation instructing me to be at the garage at 9:00 am on Saturday.

I arrived on time, but the garage was closed. At around 9:30 am, a member of staff arrived and informed me that the garage does not operate on Saturdays or Sundays.

Because of this incorrect booking, I had to spend the rest of the day searching for another garage that could carry out the MOT. I also lost a full day’s work because I had relied on the booking confirmation provided by AA.

This situation could have been avoided if the booking system had been accurate. I expect a company like AA to ensure that appointments are only offered when the garage is actually open. The incorrect information caused unnecessary stress, wasted time, and financial loss. I am very disappointed with this experience.

Booking with AA was easy. Check in with garage (In n Out) easy and friendly as was notification of vehicle for pickup and check out. Good price.

The mechanic was polite, efficient and knowledgeable, I would definitely recommend

Fitted discs and brakes for me which got so hot that they were smoking and smelling of burning rubber I had to put the brakes out with a hosepipe to stop the car catching on 🔥 fire.

Well organised, good communication, value for money

Polite friendly and very knowledgable

Really poor communication from AA smart care

Easy, cheap, sorted.

Didnt turn up, no calls to let me know, phoned a different department said my vehicle wasnt booked in even though text message and email to confirm.

cannot get through to the correct department as dont work weekends

Very disappointed in the AA been with them over 20 years never had such a bad service!

Smooth , good communication