The AA Smart Care Avis 

We agreed a pm appointment but you turned up in the morning, unhelpful, disabled and need to keep to time.
Service engineers vey helpful

Honestly, the service start to finish was awful, 0 communication, 0 information, i dropped my car off at the garage and received no updates until 3 hours later telling me i had to pay money, paid the money, got nothing back, no update, it took them 2 hours to notify the garage i had paid which by that point the garage had started on another car and meant i wouldnt get the work done or my car back for the weekend. Had to physically call them to get updates and in the end told them not to bother as i was cancelling and going elsewhere, if you want hassle free service and peace of mind, dont book through AA smart care, sure the prices are often lower but the trade off is that you will end up with more stress. Paying god knows how much for the AA to make a profit. £95 for breakpads to be stripped and inspected.... and to be told in the same automated text that any additional work from the inspection will add more charges. No phonecalls from them, just an automated text when money was required, oh and another one the day after telling me the work requested had been complete and i could collect my car, when i had already collected my car the day before to take it elsewhere. Absolute dogwater service.

Making the appointment was simple. The updates were prompt and informative. On dropping my car off the staff were friendly and helpful as they were when I received the phone call to say it was ready for collection. Overall a very friendly service and at a very good price.

A charming young man, who worked efficiently and there was not a spot left on my drive,

Very easy service to use. Clear instruction and fast response. The whole booking process, price and peace of mind knowing the garage is AA recommended gives you the confidence knowing you're in safe hands.

2 months after service yet to receive any documentation relating to the service, online account shows the booking as pending still. Contacted smartcare by email who have said this is because they've not received the invoice from the garage. I followed up for an update and haven't heard from smartcare since, they've ignored emails, questions, info on how to raise a complaint etc... really poor service and concerning because I still don't know if the service revealed any issues I need to rectify.

The garage was incompetent, unprofessional and lacking in any kind of personal service. They treated me like I was unimportant to them so will be taking my business somewhere else next time. Expect better from an AA garage.

The MOT was carried out. Told failed and needs investigation but one was a tyre pressure alert which previous tyre change business had not taken alert off when tyres replaced. Told brake pads near replacement, I had them checked elsewhere same day and plenty wear leftyet that has been written on MOT as a notice. I went back for retest and done straight away.

My car was booked for Service and MOT yesterday 7.8.2026. The car was collected promptly by a member of staff at Auto Elite Motors. I was contacted by AA Smart Car later in the morning informing me the car had passed its MOT, but there were a few additional recommendations required. I agreed to having a new tyre fitted as my existing tyre had two nails embedded in it. The car was returned, along with the signed Service Record Book and I can state, from the online booking process, to being kept informed of the progress of works, I was happy with the service carried out on my car.

The job was done quickly and I got an oil change which my car needed. Good job.

The service was a standard oil change and filter change. Unfortunately most of the oil spilt all over my drive. Whilst the AA man was lovely, the drive was ruined. And the AA escort you to get this sorted by way of finding companies, quotes and then submitting them for approval. The AA man even called his line manager while present with me expanding his the spillage happened and the line manager offered nothing of note to express concern, apology or anything.

I word have expected the AA to correct the mess they caused rather than expecting the customer.

Post the service for oil, the car now has lost performance power, it’s not even worth my time trying to contact the AA again to discern the diagnosis and whether it was connected to their work carried out.

Will not be using them again!

Yes, all went well, although I had to engage a recovery service in order to get a tow to the repair garage, despite requesting one in my original comments box! But by and large a good project from Smart Care.

Did my MOT at a garage through the AA Smart Care system and it was not a smooth process at all. Was quoted WAY too high for unnecessary parts (e.g. £186 for a part that cost £15 to fix) and when I tried to ring them to find out why this was so high, they not only were a nightmare to get through to but they also didn't have a clue how to help. The WhatsApp chat was so abysmal it was almost comical! Nothing was resolved AT ALL, no sense was talked and I got so frustrated after the chat and the 4 calls that I just cancelled and went with the garage independently anyway. Waste of time.

Mechanic was really good but the appointment was changed from morning to a late afternoon by the company on the morning of the booking, which could have been a big inconvenience to me if I had other things planned.
Not a big issue, I know things happen but being a big company like the AA you would never think they would be short staffed.
But, otherwise, all good. It would not deter me from booking again with AA.

The mechanic was brilliant and very friendly. He explained what was being done how long it was going to take and was just a lovely lad. Excellent service

The AA .mechanic was on time, good communication, competent and friendly

A wonderful company; if there were 10 stars, I would give them to them.

The service provided is so poor which means the staff are not trained at all. Some random call centre set up and cannot speak to a manager when asked to do so. Got put on hold for 10minutes and got transferred to another agent without my knowledge so had to repeat everything again. Was charged more for MOT and no one could sort it out. The garage which did a major service and MOT on my car is not AA approved as a few days later I heard rattling noises from my car and all of my 4 tyres had low pressure. Very disappointing with the whole experience from AA smart care and the garage. A major complaint needs to be processed. Also keep getting text messages to say the car is done and no major faults found, even after 2 weeks of me having my car.

Very professional