The AA Cars Avis 

It was the 27th of July 2025, and I called the AA services before 9pm, I was in a different city to the one I reside in, and they said the response time was 1 hour and 20 minutes, they had outsourced the job to a local garage in Derby called Richford Motors, after waiting the promised time, I rang again, but I was told that they will be 10 minutes. 10 minutes ensued, and there was no sign of any help arriving. We phoned AA numerous times, as well as Richford Motors, and they kept promising that they were on their way. At one point the call handler blatantly lied, and said the patrol was on their way and refueling their vehicle and yeat again promised they were 10 minutes away. No response arrived. By 3am, 6 hours after I called and 5 hours after they promised arrival, bearing in mind I was away from home, I had to call my son from Birmingham to come and collect me. The experience has left such a negative impact on me. Its not the service that I expected from such a renowned company, and it left me quite shocked, to be completely honest. I would recommend they look at their system, and respond to people with more haste. They shouldn't outsourced their work to companies that are not reliable.

I bought a car from dealer who is 200 miles away from my home. I find out lot of problems in the car just next day and trader refused to pay for repairs after couple of attempts. Dealer was not responding appropriately at all.
Then I contacted AA cars. Ms. Grace , officer at AA cars help me to resolve the matter. She listened all my issues very patiently. Always available if I wanted to discuss anything . . She Contacted the-dealer to resolve the matter and updated me at every step.
I cant imagine this issue would have been resolved without Ms. Grace’s involvement.
I would like to say big thank you to Ms. Grace.

Fabulous customer service , understanding , helpful and supportive. Highly recommend , everyone should know about the AA mediation service .

⭐️⭐️⭐️⭐️⭐️
Verity is simply the best!
I can’t thank Verity enough for the outstanding service she’s provided. She has truly gone above and beyond to support me, ensuring our customer satisfaction remains second to none. Her professionalism, dedication, and attention to detail are unmatched. It’s rare to come across someone so committed and genuinely invested in helping others. Verity is a credit to AA Cars — an absolute star!

Excellent Support from AA team – Special Thanks to Hayley

I had a refund dispute with a car dealer that had been going on for weeks without progress. I contacted the AA team and was fortunate to speak with Hayley, who was incredibly professional, understanding, and efficient.

Hayley took the time to listen to my situation, reviewed the documents and liaised with the dealer directly. Thanks to her involvement, we reached an agreement for the refund to be paid in weekly instalments — something I had been struggling to achieve on my own.

After being sold a faulty car by a dealer and getting nowhere myself, laura the AA mediator stepped in and did an excellent job and the got the problem resolved. She was excellent very professional and efficient, her responses where always very quick and she was very easy to talk to. Highly recommend there services if you ever find yourself in this unfortunate decision. Much appreciated 👏

The dealership had completely stopped responding to me and after reaching out to the AA, Laura was able to step in as mediator and restart talks to move us toward a resolution

Verity Lowe held the mediation for me and kept in touch every other day nearly to keep me updated. Very great service and deeply helpful. Thank you.

More interested in appeasing the dealer than the customer. Took around 6-7 weeks from when I made initial complaint. Dealer had my car for around a month only changed a hose and a coolant cap. Arranged and agreed certain issues via email and these were not upheld. I gave two stars instead of one purely for there was frequent communication to myself.

The AA was good Hayley helped me get my money back from MMR motor group who sold me a broken car did take 2 months but that’s bc mmr were dragging their feet and didn’t wanna pay me back but eventually they did

I’m pleased to share a positive review of my experience working with Laura to resolve a dispute. Throughout the entire mediation process, Laura consistently provided clear and timely updates, communicated with the utmost professionalism, and went above and beyond to successfully achieve a favorable outcome for both parties.

What a poor company. They give the impression of a professional outfit that vets their dealer network, but when a simple issue arises pre sale they don't bother to reply to your query. Goodness knows what they'll do if you have a serious issue with one of their approved dealers or vans!

I reached out to The AA Cars for help with mediation with an ongoing dispute with a dealership. Hayley Mills was appointed my mediator at the end of April and from start to finish showed extreme professionalism and attentiveness to the case. Her communication is excellent and she was quick to respond to me when I had a query. I would highly recommend The AA for their mediation process and if you are lucky enough to be appointed Hayley, you're in good hands. Thank you so much.

Review for Abigail (AA Websites)

Working with Abigail has been an absolute pleasure. From the moment we connected, she’s shown a level of care and attentiveness that’s rare to come by. She’s gone above and beyond to ensure that my business not only gets the website it needs, but that every detail — from branding to backend setup — is handled with precision.

Her communication has been clear, proactive, and genuinely supportive. It’s clear that she cares about the success of her clients, not just ticking boxes. Getting my account set up smoothly and efficiently has been a huge help, and her guidance has made the entire process feel straightforward.

Massive thanks to Abigail — highly recommend her if you’re serious about getting your dealership online the right way.

Just tried to book car transport for fiat 500L only 7 miles ONE WAY! quote from Any van direct £71 plus £13 8am-12pm pickup!!! sent me an email quote to confirm!
Tried AA site & partnered to ANY VAN!!! new quote via AA referral PLUS £20!!! Now my any van direct quote is now £91 as well!!!
Tried another quote using different email... £71 so go direct as AA charge £20 to refer you to Any van who actually perform the transport!!!!

Laura Baker from the AA’s mediation team was wonderful. She was very supportive and understanding of our situation. It was much easier to communicate with the dealership through her and we were able to secure compensation. Thanks Laura!

Having purchased a car from an AA approved retailer and having had a litany of issues, Verity at AA Customer Service has gone above and beyond to ensure everything is dealt with. Not only is she a pleasure to speak to, she is organised and professional. She does what she commits to in the timeframe she commits to and keeps me updated at every step - a rare skill these days. If more companies employed more Verity's life would be a whole heap better.

Hayley helped me a lot from the 25th april of the mediation until today. Not only did she helped sorted out my car she also helped in regaining all necessary paperwork. I can’t thank her enough for the support given.

Abigail was brilliant, she was thorough, answered all questions and helped me set up very smoothly.

AA cars arbitration became involved mid December 2024. The case was consigned to Victoria Greenwood. The franchisee was very difficult to communicate with but due to Victoria's persistence, after 228 days, we finally gained remuneration towards our repair costs. The approved dealer in question, in our opinion, is not worthy off AA recognition.