The AA Cars Avis 

AA cars arbitration became involved mid December 2024. The case was consigned to Victoria Greenwood. The franchisee was very difficult to communicate with but due to Victoria's persistence, after 228 days, we finally gained remuneration towards our repair costs. The approved dealer in question, in our opinion, is not worthy off AA recognition.

Laura is excellent resolved the issue and achieved a right and proper result recommend to anyone

Tania Richardson is our contact from AA cars and dealer partner.
She is an asset to us and really does help, when we need it, which isn’t often.
But the important thing for me is when I need her, she is there. Can’t ask more than that !

I initially believed that AA Cars ensures the legitimacy of the car dealerships listed on their platform. However, I purchased a car from Drayton Car World (also known as USG Motor Ltd) on 24th April 2025, and just two days later, I discovered serious issues with the vehicle, including engine faults, an oil leak, and gearbox problems.

When I contacted the dealer to address these faults, they refused to accept the car back or even communicate with me. This experience has left me extremely disappointed and frustrated.

I question how AA Cars allows such dishonest dealers to sell their vehicles through their platform. I bought the car under the impression that AA Cars vets and checks the dealerships they list, but my experience suggests otherwise.

Please do not trust the AA Cars website blindly. I have lost £10,300 on a faulty vehicle, and I am willing to provide proof that I purchased from AA Cars and that the dealer was Drayton Car World / USG Motor Ltd.

Grace was professional, calm, and incredibly helpful throughout a stressful dispute with a dealer. She kept communication flowing, explained my options clearly, and helped push the process to a fair outcome. Really grateful for her support.

Excellent Services always received from the AA Cars Team. Seamless registration. Can't wait for what they bring.

I have had very positive experience overall and I am satisfied with the outcome. Hayley assisted me from start to end and she was very helpful 👍

AA car lease has been a bit of a nightmare so far. When you sign up and need to pay them, they hound you on text message, calls, emails, but then went you need to get the car delivered, their system emails you and that’s the only contact you get, very low care and poor service. My new car has been sitting in a dealership for almost four weeks and now it can finally be delivered. Customer service is not effective - I would not recommend AA car lease at all

My experience has been terrible. I bought a vehicle thinking it would be a safe way to do so, but it has not turned out that way. The vehicle broke down 4 days after purchase (gearbox went) and to date I have not received my refund despite going through the AA mediation service. Do not rely on this AA Dealship promise as you are not covered.

Vicki Greenwood was excellent in her approach and sorted the problem immediately. Matt & Steve

Professional service

Hayley was absolutely excellent in dealing with my dispute with a car dealer who was refusing to accept my return of a car. If not for her this process would have dragged out for months longer through the courts.

Hayley was my Mediator and offered fantastic support through the mediation process. She always kept me informed and updated with the latest information, and I’m really grateful to get to the resolution that we did. Thank you!

Used AA Cars for mediation as I had a problem with a car purchase from an AA authorised dealer.
They dealt with the dispute efficiently and I agreed a partial refund with the dealer. The consultant was friendly and helpful and kept me informed at all times.

Abigail has been extremely helpful and has provided very professional assistance as and when required. Abigail kept in touch by telephone and e mails to ensure we were updated regularly with the query we had. It has been a pleasure to work with Abigail and wit rest of the team.

I tried to resolve issues with the Garage but just got the runaround, contacted the AA mediation and explained to Vicki our issues regarding the car. Whom. then contacted the Garage and took them to task for there attitude and not following the AA Charter for AA approved garages.
I the end Vicki got us a full refund, so if you have an issue with a Garage and you know you are correct contact the AA Mediation.

Very good service

I cannot thank The AA and Verity enough for their outstanding mediation services in helping me secure a refund. Verity’s communication was consistently clear and professional, and she exhibited incredible patience and understanding throughout a lengthy process. Verity went above and beyond in liaising with the dealer and providing regular updates, ensuring that I remained informed every step of the way. Thanks to her dedication and efforts, the resolution exceeded my expectations, and I greatly appreciate AA's commitment to customer satisfaction. I highly recommend AA for their exemplary service. Thank you, Verity!

The whole experience was poor to say the least.

Don't bother unless you want to listen to unhelpful advisors who are unhelpful, wishy washy, and AA trained robots.

They are very quick to shift the blame, and do not acknowledge reasonable facts.

Brilliant service from the AA for recovering my £160 from the car dealer. Especially Hayley Mills. Thank you.