The AA Cars Avis 

I reached out to The AA Cars for help with mediation with an ongoing dispute with a dealership. Hayley Mills was appointed my mediator at the end of April and from start to finish showed extreme professionalism and attentiveness to the case. Her communication is excellent and she was quick to respond to me when I had a query. I would highly recommend The AA for their mediation process and if you are lucky enough to be appointed Hayley, you're in good hands. Thank you so much.

Review for Abigail (AA Websites)

Working with Abigail has been an absolute pleasure. From the moment we connected, she’s shown a level of care and attentiveness that’s rare to come by. She’s gone above and beyond to ensure that my business not only gets the website it needs, but that every detail — from branding to backend setup — is handled with precision.

Her communication has been clear, proactive, and genuinely supportive. It’s clear that she cares about the success of her clients, not just ticking boxes. Getting my account set up smoothly and efficiently has been a huge help, and her guidance has made the entire process feel straightforward.

Massive thanks to Abigail — highly recommend her if you’re serious about getting your dealership online the right way.

Just tried to book car transport for fiat 500L only 7 miles ONE WAY! quote from Any van direct £71 plus £13 8am-12pm pickup!!! sent me an email quote to confirm!
Tried AA site & partnered to ANY VAN!!! new quote via AA referral PLUS £20!!! Now my any van direct quote is now £91 as well!!!
Tried another quote using different email... £71 so go direct as AA charge £20 to refer you to Any van who actually perform the transport!!!!

Laura Baker from the AA’s mediation team was wonderful. She was very supportive and understanding of our situation. It was much easier to communicate with the dealership through her and we were able to secure compensation. Thanks Laura!

Having purchased a car from an AA approved retailer and having had a litany of issues, Verity at AA Customer Service has gone above and beyond to ensure everything is dealt with. Not only is she a pleasure to speak to, she is organised and professional. She does what she commits to in the timeframe she commits to and keeps me updated at every step - a rare skill these days. If more companies employed more Verity's life would be a whole heap better.

Hayley helped me a lot from the 25th april of the mediation until today. Not only did she helped sorted out my car she also helped in regaining all necessary paperwork. I can’t thank her enough for the support given.

Abigail was brilliant, she was thorough, answered all questions and helped me set up very smoothly.

AA cars arbitration became involved mid December 2024. The case was consigned to Victoria Greenwood. The franchisee was very difficult to communicate with but due to Victoria's persistence, after 228 days, we finally gained remuneration towards our repair costs. The approved dealer in question, in our opinion, is not worthy off AA recognition.

Laura is excellent resolved the issue and achieved a right and proper result recommend to anyone

Tania Richardson is our contact from AA cars and dealer partner.
She is an asset to us and really does help, when we need it, which isn’t often.
But the important thing for me is when I need her, she is there. Can’t ask more than that !

I initially believed that AA Cars ensures the legitimacy of the car dealerships listed on their platform. However, I purchased a car from Drayton Car World (also known as USG Motor Ltd) on 24th April 2025, and just two days later, I discovered serious issues with the vehicle, including engine faults, an oil leak, and gearbox problems.

When I contacted the dealer to address these faults, they refused to accept the car back or even communicate with me. This experience has left me extremely disappointed and frustrated.

I question how AA Cars allows such dishonest dealers to sell their vehicles through their platform. I bought the car under the impression that AA Cars vets and checks the dealerships they list, but my experience suggests otherwise.

Please do not trust the AA Cars website blindly. I have lost £10,300 on a faulty vehicle, and I am willing to provide proof that I purchased from AA Cars and that the dealer was Drayton Car World / USG Motor Ltd.

Grace was professional, calm, and incredibly helpful throughout a stressful dispute with a dealer. She kept communication flowing, explained my options clearly, and helped push the process to a fair outcome. Really grateful for her support.

Excellent Services always received from the AA Cars Team. Seamless registration. Can't wait for what they bring.

I have had very positive experience overall and I am satisfied with the outcome. Hayley assisted me from start to end and she was very helpful 👍

AA car lease has been a bit of a nightmare so far. When you sign up and need to pay them, they hound you on text message, calls, emails, but then went you need to get the car delivered, their system emails you and that’s the only contact you get, very low care and poor service. My new car has been sitting in a dealership for almost four weeks and now it can finally be delivered. Customer service is not effective - I would not recommend AA car lease at all

My experience has been terrible. I bought a vehicle thinking it would be a safe way to do so, but it has not turned out that way. The vehicle broke down 4 days after purchase (gearbox went) and to date I have not received my refund despite going through the AA mediation service. Do not rely on this AA Dealship promise as you are not covered.

Vicki Greenwood was excellent in her approach and sorted the problem immediately. Matt & Steve

Professional service

Hayley was absolutely excellent in dealing with my dispute with a car dealer who was refusing to accept my return of a car. If not for her this process would have dragged out for months longer through the courts.

Hayley was my Mediator and offered fantastic support through the mediation process. She always kept me informed and updated with the latest information, and I’m really grateful to get to the resolution that we did. Thank you!