Theaspenclinic Avis 

To start off with i thought the Aspen Clinic were amazing until we travelled to Manchester from London for my son appointment waited 2weeks for the results and still nothing i have called i have emailed them even the lady I had the online meeting with and im NOT getting anything back and they make some excuses each time this will be the 5th week since we was up in Manchester, they take forever to reply I wanted the results back before he goes back to school and that's in 2weeks, im not very happy with this Clinic. we went down the right to choose as the nhs wait was a life time away THIS CLINIC IS A JOKE I just wanted my boys results PLEASE

I chose the Aspen Clinic through the RTC pathway for autism assessment as their values and reviews looked great and I wasn't disappointed. Despite the wait time increasing to 32 weeks, my assessment was complete within 4 months. My specialist nurse Charlene was awesome! She was incredibly understanding and supportive at every stage and her feedback was thorough. Although I learned I did not meet the criteria for ASD, she recommended further assessment for ADHD in my feedback and I have chosen them again for this despite the long wait time of 72 weeks at the time of referral. I believe it is worth the wait and look forward to working with them again.

Proceed with caution if you are considering the right to choose pathway via Aspen Clinic. I was told back in June that my son was in triage for an ADHD assessment and I would hear from them soon. I called today to chase this and was told he is still in triage. After the call I spoke to our GP surgery who told me Aspen Clinic had refused to accept my son several weeks earlier and e-mailed the GP but not myself. If I hadn't contacted the GP surgery I'd still be wasting precious time waiting to hear from the Aspen Clinic. Am sure others have had positive experiences but mine was certainly far from positive.

I took my 17-year-old son to Aspen Clinic for an initial assessment because we suspected ADHD and his symptoms had been getting progressively worse. We were hoping they would guide us properly on what kind of assessment he needed and help us move towards answers. Instead, we left feeling completely let down.

We were advised to have him assessed for both autism and ADHD, which we agreed to because we were desperate to get some proper help for our son. The process involved many long, repetitive questionnaires and questions, but there was very little real guidance about why we were completing them, what they were looking for, or what would actually be needed to reach a diagnosis.

In the end, no diagnosis was given. After spending over £3,000, we felt completely cheated. We appealed our concerns twice, but they were not properly acknowledged or supported.

A major issue was that Aspen Clinic seemed to disregard the significant gaps in school information. My son was home-schooled from age 8 to 11. Then, when he started high school, there were two years of lockdown. From the end of Year 8 into Year 9 he was under the care of a different deputy head, and we had multiple meetings with the school regarding his behaviour. However, SEND were not involved until Year 10, when we finally began receiving small but meaningful outside input regarding his behaviour. That means nearly seven years of concerns were either dismissed or not explored properly.

We also informed Aspen Clinic that during one year of home-schooling, my son saw a talking therapist who suspected autism. We were never asked to provide her details or invite her professional input. By chance, we later reconnected with her and she wanted to contribute, but Aspen Clinic dismissed this.

We also made them aware that our son is very good at masking, which is often highly relevant in neurodevelopmental assessments, yet this did not seem to be taken seriously either.

Now, a year later, my son’s symptoms have worsened further and our frustration has only grown. In my opinion, Aspen Clinic appears able to deal only with straightforward, textbook cases. Real-life cases are often more complex and require a deeper, more careful and more differential approach. If your loved one has a more complicated presentation, I would be very cautious.

Ashleigh the office manager is amazing. She is professional and extremely efficient. She is supportive and helps you on your journey. Dr Johal put me at ease and was extremely supportive. She really helped me on my first visit. With her help and other members of the team I am confident that my problems will be overcome. I highly recommend the Aspen Clinic. A professional, caring and effective support system.