The Boiler Company Avis 

The service provided by this company does not match what is advertised. They claim to be a 24/7 company, however in reality they have a core team that works normal working hours and a relatively inexperienced and untrained team for out of hours who do nothing but request a callback. I had a very nasty experience when moving property where the company expects you to continue paying your policy even when you have sold your house. Initially, I was refused the opportunity to speak to a manager to discuss this further. Eventually after a lengthy discussion, I was offered a manager call back. I eventually spoke to Luke Mantoura who claims to be the Chief Operating Officer. He spoke to me condescendingly, accused me of wasting his time and being difficult before cutting the call on me after a lengthy discussion about terms and conditions. I still do not understand precisely what they are covering but have been forced to stick with them for the next 10 months even though I no longer live at the property or own the boiler. All I have had is an annual service. I would think very carefully about engaging with this company. Ensure you don’t fall victim to survivor bias - read the negative reviews as well as the positive ones. If you decide to go ahead, insist on them carefully explaining the policy to you, including your cancellation rights - a lot is buried in the small print.

The engineer was prompt, professional and very polite he quickly found the fault and rectified the problem.

The Engineers were very polite. Prior to arriving they contacted me to inform me of when they would arrive. They were well presented and respected my home and brought protective boots. The lead engineer explained what the fault was and answered my questions without hesitation.

Never had any problems from booking a service to getting the boiler serviced.

The engineer was friendly, helpful and punctual. He did a good job and answered any questions.

Ive been with the boiler co silver plan for a number of years up to now only have had the yearly check up
My boiler stopped working 19.1.2024 I phoned them they sent a engineer out very quickly he went upstairs.3 seconds can down told me hive light out so put it on also went you have old boiler I could have told him that hence policy. I contacted them got told someone will be out I was left until today 25th.1.2024 coldest weekend i have a chronic lung condition which he was told about. No real apologise from them more worried cancelling the policy.
I have now orded a new boiler to be fitted by another company.
The service is terrible.
A Warrener

I’ve been with The Boiler Company for 2 years now, I’ve never had a problem and an engineer has always been sent out quickly to help me with my boiler.

Very helpful engineer clean efficient service.

Had boiler serviced, came in the allocated time slot. Was thorough, efficient & answered all questions asked.

Daryl who did my Service is punctual, polite and does a good job. He has done my Service the last few years and find him friendly and reliable

The engineer arrived within the arranged time slot, having phoned me first. He was polite & professional and satisfactorily answered a couple of queries I had.

Excellent services provided very prompt and reliable

Called out this week for an eng

Great experience as always. Thanks to Darren who got my boiler back up and running.

Quality customer service. Went above and beyond to resolve my boiler issues

Absolutely disgusting company. Mother was in a home with dementia, started receiving threatening letters for non payment of direct debit for a contract she couldn't of signed because she was in a home on the date it started. Additionally her previous 2 services were not done by this company , she was informed her boiler was obsolete as it was 40 year old ! This company is on par with car clamping companies in the capital stay away at all costs. Further to this reveiw I contacted then via a Web search as they do not include any email or phone numbers on their threatening letters. Spoke to one of their customer service team and explained that my mother was in a care home and had been for some months and could not of signed a so called contract. I then informed the agent that my mother had passed away and asked that the account be closed . I was told that their words I can't do that , you'll have to do that with a different dept. I asked for the number and was informed to give them my number and they would call me. 3 more months have passed since my mother passed away , still no phone call. Today we recieved threatening letter no 8, 31 Jan 2024 yes they even number them. I wish you could upload photos as I would love to show the content of these letters, as a picture will paint a thousand words. If I could rate minus I would and I stick by my statement these people are crooks. The crooks have questioned my reveiw and I have sent additional info via trust pilot, I hope the truth hurts.

Extremely helpful staff. Prompt call outs to a breakdown. Very easy flexible protection policies. I would recommend them to anyone looking for boiler cover.

Many the engineer who came was very friendly and very helpful and knowledgeable. And gave us his number incase of any problems arising after he left so he could come back and sort it.

If I could 0 stars I genuinely would, I tend to only review with 5 stars as I like to praise good customer service but this company disgusts me, for years my father had cover with them and year after year they left them in the cold with delays in coming out to repair his boiler and now nearly 2 years after he's passed (which they know as we called and made them aware!) they send a letter chasing him for £879 for missed payments when he paid yearly in full! Why would they provide a service from 2015 to 2020 when they weren't paid for the cover! Disgusting, companies usually are caring and considerate when family members pass away these guys are beyond inconsiderate

Would give negative stars if I could.
Two weeks after so called fix of mother’s boiler it failed again. Another two nights with no heating or hot water before an engineer called. Spent 30 mins getting boiler going and 1 hr later it failed again.
Wasn’t interested in fault history either.
Didn’t even look for what was causing the fault.
Just because it’s winter they assume it is a condenser pipe block that causes ignition lockout. Another cold night with no hot water passes.
New engineer called next day and doesn’t know boiler but because he can’t force a reset assumes boiler PCB is at fault.
The Boiler Company say the don’t cover it. So what was my Mum paying monthly for!
Would not advise anyone to sign with TBC, especially since their website has now gone.