The Boiler Company Avis 

Had first service of my heating today and the engineer was very freindly would recommend thanks Daryl

Booked repair, engineer came in mask was very respectful. Sorted issue in 20 minutes

Very very misleading. I thought I had contacted Worcester Bosch. The Worcester Bosch logo is splattered all over the Boiler Helpline website. I thought some thing was fishy when the terms and conditions were read over the phone extremely quickly and the guy on the phone didn't give me time to breathe. When I put the phone down I was going call and cancel but they called me. I asked if they were Worcester Bosch and they said they work along side them but they weren't Worcester Bosch. I asked for a cancellation and I was told that there would be a £100 administration fee. They had got me. The two calls were less than 5 minutes apart. The website says "If you would like to cancel your appointment after you have booked it you need to contact us as soon as you are able to." So I did. They didn't charge me £100 pounds for the cancellation they charged me £135. I was being charge for the express service apparently. I didn't ask for the express service at any time during the call. This is why they charged me. So before you book them take a deep breath and look elsewhere.

Have been a customer for 3 years. Services have always been completed when they have told me that someone will come to my house. My boiler broke and they fixed quickly

Apalling service! Have left my 80 year old mother who suffers with Alzheimers without heat for two weeks. There is zero communication between their engineers and call centre. Confirmed the issue was resolved when the engineer didn't turn up and that was after a weeks delay. They also lied about the reason the engineer didn't turn up as they had not sent a job authorisation to the contractor. Lies, lies and lame apologies and when you ask to speak to a manager they are not there and the option is to send an email.

In response to the lame justification below: Your staff apparently can't leave a message on an active voicemail service? Perhaps they need some guidance from their manager - if they are ever in the office as customers can't speak to them. Also I phoned on Monday 7th and was told the job was complete when actually you had not authorised the call to your contractor and he had not attended at all as he would not be paid. Eric then attempted to cover that up by lying and saying it was the contracting engineers mistake. He then provided me with the engineers mobile no - probably a breach of GDPR regulations - another training need for the absent manager maybe? When I spoke to the engineer he actually told me the truth that it was the incompetence of your staff and processes and he had received no authority to do the job!

Took out cover for heating was cheaper than British gas.

The only part of their service which was in any way efficient was the extraction of £375 from my credit card. The promised calls "within a few minutes" to inform me of the time an engineer would call never came. Three phone calls from me over 24 hours were needed to remind them that they had promised me a repair within 48 hours and eventually resulted in a call from an engineer. He came, ordered the necessary parts, phoned when they arrived (3 days later - 'special order') and fitted them 3 hours after that. He was great. The Boiler company entirely poor. They give the impression that the have an "engineering department" when in fact they have people phoning local heating engineers hoping one of them can be available to solve their problem. In effect just an expensive intermediary. Not impressed.

DO NOT USE The Boiler Company

Utility Switchboard. Company Number 12511761
Sold me a break down policy for my boiler whist I was on the phone swapping my energy provider with them.
The policy they sold me was with
The Boiler Company, advertised as one of Utility Swithboard partners, when infact it is owned by the same two men who own Utility Swithboard
At no point did they mention that fact in their IDD

The boiler Company UK LTD Company number 09078640
On The Boiler Company stationary which is used to harass customers, they fail to even put the correct Company Number using this one 1251176 similar to Utility Switchboard but missing the number 1
These two bully boys are rude and obnoxious when you phone their customer service. They send text after text and letter after letter hounding you even though you have phoned up prior to your payment being over due, to cancel your policy. They constantly contradict their selves, moving the goal posts. They pray on the vulnerable, hounding and threatening you with court orders even though I have phoned them multiple times. I was sold  The Boiler Company's service plan by Utility Switchboard which so happens to be owned by the same two men who also own two other company's advertise as partners on Utility Switchboard these are *Appliance breakdown Appliance sure.com Company Number 12117358 They have not updated their website and it still show their old address 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ *Smart plan. smart-plan.com not registered with company house although on Utility Switchboard they advertise  Smart plan with the company number 09078640 which is the same company number as The Boiler Company smart plan website is apparently under construction so there is just a number to phone.

On Utility Switchboard website at HISTORY this is what they state:

Utility Switchboard was founded in March 2020 in the midst of the COVID-19 lockdown. We saw the sheer number of customers that were struggling to pay their utility bills, getting into debt that they couldn't afford and thought we needed to do something about it.

All these company's including one called Boiler safe UK Company number 11302584 which is not advertised on Utility Switchboard or anywhere else that I can see, are run from the same office: 2nd Floor Melrose House, 42 Dingwall Road, Croydon, Surrey CR0 2NE The irony that they are on  "Trustpilot"

Utliity Switchboard is used to sell their other companys policys. The Boiler Company being the one sold to me by cold calling
Utility Switchboard is by no means transparent, and they are not treating customers fairly

Utility Swithboard state that they may get commision from their Partners. At no point or any where on their Website do they tell their customers that three of the companys advertised on their website are owned by the same people who own Utility Swithboard.
So they are not giving you the best deals they are flogging their own expensive policys.
UPDATE
They have not tried to get in touch with me at all, What they have done since I emailed them is send more letters about taking me to court. They have not responded to the email I did send them, but have put the correct Company House number on their stationary after I pointed it out they would be liable for a fine. So they have read my email but continue to send letters threatening court even though I cancelled my policy well before the next payment was due, like they stated originally to me.

The engineer was clean, tidy and quick. Explained what he was doing and gave me helpful info for going forward with my boiler. Thanks Dan

My boiler broke down and I got through to the boiler company. They booked me in for a fixed price repair for only £325 which covers literally everything!

Engineer attended within 24 hours and fixed my boiler.

A big thank you to the Boiler Company!

Couldn’t be any happier

I have been using the boiler company for many years. However they have not been out to service my boiler for a couple of years so i phoned them and asked for them to do a service which they did. A couple of weeks later the boiler stopped working so I tried to reset it on two occasions but it didn't work. I then called the company to come and repair it .They asked me to pay £65 as a returnable deposit which I was reluctant to do. They said it was necessary to make sure I was in when the plumber arrived. They sent out a plumber who repaired the boiler and said there was a blockage which he had to clear. A week or so later I asked for a refund of my deposit which they said they would do ,but it didn't happen. I phoned a couple of weeks later to ask for the refund and was told the refund was not due as the boiler only needed resetting (which I had tried to do). No-one told me the refund wasn't due until I rang up. I have paid approximately £465 for a boiler service that didn't work and will be using a local plumber to service my boiler now.

Great team, great service.

Super efficient service, engineer arrived promptly on time, carried out the service and checked out and cured
a small fault on the boiler that i had asked him to look at. All in all an excellent job.

Excellent customer service from beginning to end!! I was hesitant at first to use this company due to bad experiences with other tradesmen websites. But I completely made the right decision. From the beginning I was informed as to how the boiler installation would take place and any questions I asked where answered honestly. I was offered different payment options … installation time - the work was done professionally and no mess left behind. I was then shown how to use the boiler. Will be using this company again when needed and will definitely recommend to friends and family

Engineer arrived on time and carried out service as required. There is an intermittent problem of the boiler not starting up but he was not able to replicate this issue at the time. But he said everything was safe and sound. Left the area clean and tidy and wore face mask all the time and was polite. No problems.

Only had services so far but this was easy to arrange,didn’t have to wait long. The men who carried out the service where professional and polite

The engineer came promptly and fixed the fact that I had no hot water or heating. Before he left he serviced the boiler also. He adhered to the regulations regarding Covid 19. He was very pleasant and answered all my questions.

This company is completely unreliable. Been waiting for nearly three months to get my boiler repaired. They never return a phone call when they said they would. And all I get are feeble excuses when I call them again.
Regards
Dale Hogg

Never take a cover with this company. They are a serious rip off. They will take your business, not explain anything and then leave your boiler unrepaired and unrepairable. I don't think they even deserve a single star.
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The reply from the Boiler company reaffirms what I said in my feedback. Policy was set up in a minute on the phone without explaining all the things they are now using to justify their position. I never got the T&Cs that they say were emailed but now seem to be referring to those without even trying to address the points of my concern.

Nothing was mentioned about boiler replacement. When I raised my concerns and asked for the policy to be cancelled, the agent said repairs will not go ahead and left us high & dry.

No kind of excuse can justify leaving a single mother and her 4 year old without hot water for 2 weeks! But this company will not understand what Treating Customer Fairly means. They are in denial with no ethics to speak about.