George Moran is wonderful at customer service. He answered all of my questions and resolved my issues. Kudos to that man.
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Lisez les avis des autres
Liliana ,the agent that helped me was beyond polite and appropriate with all the wordings. She really made me feel comfortable with any concerns of mine .she helped me figure out my issues with no hes... Voir plus
L'entreprise a répondu
After some initial confusion, your customer service person was trying to take care of my issues. with the help of the supervisor was troubleshooting and I am very satisfied as far as the acct. there o... Voir plus
L'entreprise a répondu
I was trying to pay my bill yesterday evening and night. The automated and website would not allow me to make my on time payment. I was so disturbed. I call back today and got a very nice customer ser... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de The Build Card
Informations provenant de diverses sources externes
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
Coordonnées de contact
Etats-Unis
- (800) 634-9558
- thebuildcard.com
4,7
Excellent
628 avis
Demande des avis aux clients
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The gal that helped me on the phone was…
The gal that helped me on the phone was most helpful and appreciated her kindness
8 août 2024
Réponse de The Build Card
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
I received courteous and effective…
I received courteous and effective assistance in a timely manner.
6 août 2024
Réponse de The Build Card
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Karen was Very helpful and very…
Karen was Very helpful and very informative thank you very much
Very nice and very kind and knowledgeable
Thank you
26 juillet 2024
Réponse de The Build Card
Thank you! We are so glad that you had a great experience with Karen.
Very polite and knowledgeable about…
Very polite and knowledgeable about solving the problem.
20 juillet 2024
Réponse de The Build Card
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
rep was very helping knowable and…
rep was very helping knowable and understanding to my issues
18 juillet 2024
Réponse de The Build Card
Thank you for the kind words! We are always here when you need us.
Réponse de The Build Card
Thank you! It was our pleasure.
Excellent Customer Care
The customer care representative was phenomenal! She answered all my questions and took the time to make sure that she understood the problem I was telling her about. It’s great when you reach someone that takes the time to HEAR you. Thanks so much.
6 juillet 2024
Réponse de The Build Card
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Amazing The customer service representative was…
The customer service representative was of great help! TBC needs more people like this! She is amazing!
2 juillet 2024
Réponse de The Build Card
Thank you so much for your kind words! I’m glad we were able to get your issue resolved!
I have used this card for years with no…
I have used this card for years with no problem. I even just had a credit limit increase. Now everytime i try to use card it’s declined. The story is always same that it hit fraud filters. I’ve used at these sites before with no problem. One is rock auto a trusted site and pay pal which there is no way pay pal triggers fraud alerts . I have never missed a payment. So tell me truth as to why it’s being declined instead of lying to me
2 juin 2024
Avis spontané
Réponse de The Build Card
We sincerely regret the frustration you experienced with your card declining. This is not the experience we want for our customers. We value the feedback you provided and appreciate the opportunity to reach out to you personally to discuss a solution to your concerns.
I’m have had this card for a few years……
I’m have had this card for a few years… no yearly fee. All the sudden I get something in the mail indicating there is now a yearly fee of $145 and the interest rate is increasing by almost 10%.
I’ll be paying this off and closing the account
18 mai 2024
Avis spontané
Réponse de The Build Card
We are so sorry to hear about the frustration you experienced. As a company, we put great importance on the quality of our products and services. If you would like to discuss your concerns further, please contact us at executiveresponseteam@contfinco.com, so we can better assist you.
The representative went above and…
The representative went above and beyond to assist me. Because of him I was able to get my rental car. He stayed on the phone until the process was complete.
6 mars 2024
Réponse de The Build Card
Thank you so much for the kind words! I’m glad we were able to get your issue resolved. We will give a shout out to the employee who assisted you.
Was pleased with the phone call, until I paid my other bill.
It's too bad the phone call I made 2/5/2024. I called to find out why my Build master card available balance was not yet there. I always pay it on the first on the month if not before and it's usually there the next day. I was told because it was paid by a checking account it would take 7-9 days. Hmm! Never in my life of owning this card has this happened. I asked Courtney if this was something new? She replied No! I just paid my Reflex...owned by the same company, my available is there already. Not sure where this crock of BS is coming from? I was going to leave a fantastic review! Really having a second thought now.
5 février 2024
Réponse de The Build Card
Thank you for the feedback and for the opportunity to resolve this matter directly with you. We look forward to continuing to serve you in the future!
Outstanding customer service
Outstanding customer service with compassion and understanding
5 février 2024
Réponse de The Build Card
Thank you! We are so glad that you had a great experience with Autumn.
Agent was pleasant
1 décembre 2023
Réponse de The Build Card
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
I love my build card!
I love my build card! I have had it for a while. Customer service is always so helpful and friendly.
18 juillet 2023
Réponse de The Build Card
Thank you so much for the support! We are happy to hear that you are getting value out of your Build card.
My representative was amazing his name…
My representative was amazing his name was Leo and he was patient, understanding, professional and knowledgable. He really went above and beyond to help me resolve my situation and in the end I was satisified. He made a hard situation a little easier
13 juillet 2023
Réponse de The Build Card
What a great compliment for Leo! We will recognize him for his efforts in taking care of you. Thanks!
The customer service associate was very…knowledgeable
The customer service associate was very understanding. She helped me move my due date so I wouldn't continue to have a late payment. I wasn't aware I could do that.
15 mai 2023
Réponse de The Build Card
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
My experience with my representative…
My experience with my representative was great! Very professional also kind as well as handling my issue in a timely manner!
4 mai 2023
Réponse de The Build Card
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
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