The Cheesecake Factory Avis 

Visited the cheesecake factory an Millenia Mall in Orlando and was extremely disappointed. The restaurant was very busy, but staff seemed to be running about but gaining nothing. The restaurant itself was very cold especially where we were seated under an air con vent. We asked 3 times if the air con could be adjusted or switched off but it was still very cold when we left. Waitress apologised to us but it was a real spoiler in our meal as we couldn’t wait to just get out of there.
In addition the soups were cold but we didn’t want to complain as the whole place was just a madhouse. Very noisy, very cold and pretty expensive for what we had.

i tried the fudge cake and it was hard as a rock it was the worse cake i've ever had in my life. It's way too sweet it's hard as a rock it's just horrible but it was from a grocery store; that should not even have anything to do with it either because it should be just as good from a store bought cake ;As it was from the restaurant . Just having your name on that cake and it was that bad really isn't good. That cake is completely garbage and i would have given it a huge negative thousand if i could because it was just horrible and you charge that much for that garbage you should pay people to eat it because they probably wouldn't even take the money to eat that garbage

I was given a $100 gift card and I thought that was plenty for 2 people to get well fed. Sadly, the steak plate which was $26 consisted of 10 pieces of cut up meat and one scoop of mash potatoes. The margarita was
served in a small glass as well as the draft beer. Needless, to say both us left that place still hungry.

I worked at the Grand lux Cafe in the Venetian hotel when it opened in 2000
I went to one of the restaurants in Reno recently and I ordered the meal that I had every day for 5 years, I didn't recognize the flavors and what happened to the Red Cabbage that made the perfect bite. David Overton himself came the restaurants every 6 months for QUALITY ✔️ that made the difference.

I was @ the Sawgrass Mills location Friday evening celebrating my sister's birthday. And I was fine until my food that I ordered first somehow didn't come until 11:45 pm...... What the hell and all I was offered was an apology and not from the manager.

Purchased a whole carrot cake at CF Tacoma store on Jan. 19, 2025. It's not cheap. We've purchased plenty of whole carrot cakes from the CF before. CF said the only cake left was the one on didplay. I asked, is the cake fresh or has it been on display for a while. CF assured us it was still fresh. We had a large party the next day, and everyone said the carrot cake tasted dried out and like it had sat out at room temprature for a while. It was so bad we were forced to throw the entire cake away as no body could eat it including my spouse and I who typically love CF carrot cake. It ruined our party and CF lost more than just two customers that day.

Tuscan chicken from skinny menu overdone and impossible to eat , $25 later.

It was very nice but I really think that this organisation have messed up a bit because they take on too many reservations. It took an hour to get our seats but this wasn’t all their fault because some little sodds took our seats but the staff were so nice they got it sorted but come on the cheese cake factory do better just don’t bite off more than you can chew.

The Cheesecake factory,Aventura Mall, Florida

I am writing to express my disappointment with the service my family and I experienced during our recent visit to your restaurant.

We were looking forward to enjoying a nice meal together, but unfortunately, the staff completely forgot to serve my youngest daughter’s meal. I havde to remind dem. They had to ask again what she had ordered.By the time her food arrived others food was cold and the atmosphere at our table had turned sour.

This oversight and delay significantly affected our experience. Frustrated and dissatisfied, we left the restaurant early without finishing our meal.

I hope you can understand how disappointing this was for us, especially as we were expecting a pleasant dining experience. I ask you to review what happened and ensure that such issues are addressed to improve the service in the future.

Kind regards,
Aslani Berner from Denmark

We had a 12:15 reservation for brunch yesterday at the Ross Park Mall location. Two of our party of three did not receive the correct meal. We waited and waited and waited and were finally brought a horrible version of a benedict that we have had there several times. Why are they not capable of immediately correcting their mistakes? The young lady manager just continued to infuriate us. We have never been so disappointed in a restaurant before. They never explained why they were unable to bring what we ordered. So sad!!!!

The food and assistance for the disabled. Their flatbread pizza's are delicious but the cappuccino isn't good. Their bread and butter are delicious but save room for lunch. They're restrooms are,spotless.

Visited the cheesecake factory in Dubai I feel the food is very over rated. Had to wait around 40 minutes for the food was hot when arrived to the table but would not go back again.

IF I COULD GIVE 0 STARS I WOULD
Last night, my husband and I went to dine at The Cheesecake Factory's Easton location Columbus Ohio. Upon entering and being seated, our waiter simply asked what we wanted to drink without a proper greeting or introduction. After bringing our drinks, we ordered appetizers and sought her recommendations, which she provided rudely. When she returned with our appetizers and inquired if we were ready to order, I mentioned my shellfish allergy and asked if the shrimp could be removed from the pasta and replaced with extra chicken, to which she agreed without issue. My husband attempted to exchange his sweet tea for a Sprite, finding it not sweet enough, but she walked away mid-conversation. I interjected, asking for her attention, as she retorted she begin to say we weren't her only priority she has other customers besides us, and she does not have the time for this. I restrained myself and requested another waiter to summon the manager. I relayed our experience to the manager, who acknowledged her busyness but offered no excuse and asked what I wished him to do. I requested a waiter who could afford our time. The new waiter was phenomenal, completely altering the atmosphere with her was outstanding service. As our meals arrived, my husband jokingly offered to taste my dish first to ensure my safety, given the previous waiter's attitude. I had already taken a bite when the manager rushed over, urgently warning me not to eat it upon realizing my shellfish allergy stating the base that was used contained clam chowder. At that point, my tongue began to swell, and my throat felt immediately clogged. My husband started to panic, asking if I had my EpiPen. Since I had recently changed purses, I did not have it. Fortunately, another couple dining with us had one, and I was able to receive an emergency dose. I am extremely upset with the level of customer service we received; feeling unwanted and burdensome is unacceptable. The waiter's poor attitude and lack of customer service was life-threatening to me. I have nothing positive to say about this establishment. It seems intentional, and I should never be silenced about terrible customer service out of fear of receiving something harmful. This was our first visit to this restaurant, and we will not be returning. I can't help but wonder if the customer service would have been different had they known I am a physician.

Below average food for the price. I am now only going there strictly for the cheesecake. Visited the location near the Mall of Georgia and they overcooked the fried shrimp and would not correct it.

Disappointed experience. I ordered the shrimp scampi that I have had many times in the past. No garlic cloves whatsoever. Prices have gone up but the quality has gone down. My husband's cobb salad had brown lettuce. Manager gave us cheesecake on the house which took too long to get to us and we didn't really want the cheesecake, so all in all an expensive meal that we didn't enjoy. We won't be back after coming here for decades. The waiter did a good job but everything else was subpar. Too pricey for what you get.

Horrible experience today! Front glass door was boarded up and looked horrible! The restaurant was extremely dirty with no air conditioning as well as 6 flys swarming around our food..a 93 food rating and dead flys on our table. Cheesecake Factory..what is going on???!!

Cheesecake Factory in Southlake has the most rudes customer service including the manager! The food was brought to us cold after we sat there for about 20 mins the waiter totally ignored our table, knowing we were waiting to be served and then he finally after he got his hair out of his ass and ask us if we needed anything else- we told him we weren’t happy with our food and he got attitude with us because of what we told him about our food the manager seem like she didn’t care ! She didnt even offer to redo our meals ! For that reason we will not return / plus she refuses to give us a cheesecake for half off we had to be a member so we become members still no dessert! Discrimination big time !

The food was good! My husband had Gumbo and he loved it. I always enjoy their grilled chicken avocado sandwich. And the decadent cheesecake of course. Good attentive service. We’ll be back.

Ngl, their fried zucchini sticks and chicken salad are a total letdown - the zucchini's drowning in greasy breading, and the salad's giving major "meh" vibes with its flavorless chicken and sad greens. If you're looking for a solid meal that won't break the 'gram or your taste buds, you might wanna skip these and peep the rest of the menu instead.