Theclarkefamily Avis 

Received jacket horribly made, poor material and no where near the correct sizing. I have been trying to get a refund for 6 weeks. They keep offering me a small discount on another item.I asked for a prepaid shipping label but they refused. $68.00 down the drain

The sneakers I purchased were misleading. They are very poor quality, and not Orthepedic at all which they are advertised as. There is no support in the shoe at all. I would give it "0" rating if possible. If I had known they were coming from China I would not have purchased them. Now I am faced with expensive return rates.

READ the FINE PRINT...even though it says money back guarantee, you won't get your money back. You must pay to return the item to CHINA in order to get a refund. The dress was cheaply made and was not as described on the site, or shown in the video. I have tried for over two months to get my money, or even a portion of it returned. They say they 'returned a portion of my purchase" but it has not posted to my credit card account. Interesting, they can immediately post a payment to your account, but 3 weeks out, and no money has been refunded. Hope this helps someone from being scammed like I was. THIS is not an American Store, even though the website portrays southern roots.

The Clarke Family is a total scam. I ordered 2 items that were not the right size and they would not give me a refund. They want to give me a “store credit”. Told me to keep the original items(that didn’t fit), and they would give me a code to use at check out so that I wouldn’t be charged. The code was sent but there is no way to use it at check- out like they say…Another SCAM! Saw them on FB. Will no longer order products from Facebook.

Wish I had read these reviews before I ordered. This isn't an American company... who knows who the Clarke Family is... somewhere in eastern Asia somewhere I would guess. BEWARE!!!! Product extremely low quality. Return will be ridiculous, but I'm doing it on principle.

The fabric is a cheap nylon that snags easily. After an earlier experience I didn't even try to return it because I would be charged foreign shipping.

This site is completely misleading. The clothing comes from China and is cheaply made. The money back guarantee is a joke. I tried many times without success to get a refund. They kept offering a credit or 30 percent back. They never answer any questions. I feel that I was scammed. I would never order from them again.

I would have given no stars if that were possible. There is no Clarke family. This is a total scam. They will ship something that doesn’t resemble what you order, made with material that will fall apart if you touch it. The guaranteed refund is non existent. Then they sell your information.

I am being required to push a star for rating-the Clarke family need a negative number. Where’s those stars?? This family boutique is a complete scam. I stupidly bought a sweater from them but when I wanted to return it, I got the runaround. And I wanted to return my item to the Clarke family in South Carolina instead I have to deal with someone from China. There is NO Clarke Family. It’s all a front. It’s unusable products, no refunds, no recourse, and you are stuck. Hard lesson!!!!

I purchased a sweater and when it came it was a cheap looking sweatshirt. Poor quality, states long sleeves..... 3/4 on me and my arms are short. Hood material was a cheap white fleece. I send them a message to return. Got the same BS that everyone that wants to return the item, you pay and it is overseas. Offered me 50% off the purchase in store credit. But would have to take $15 off for the shipment to me. I am so ticked. It was a Leila sweater and if there was a way I would show you the comparison of the featured product and the one I got. Do not purchase anything from them, it is a scam. It is difficult to write a review about the problem as they don't have that option. Found this area and wanted people to know, but I don't think it will be enough to have them shutdown. DO NOT ORDER ANYTHING FROM THEM....I made the mistake and got a cheap sweatshirt for $60. Hard lesson to learn that there are scammers out there that arre laughing all the way to the bank.

Dress I ordered very cheap made, material not as described. Did not fit(even tho I went by their measurments), tried to send back. Would not give me an address to send back, asked for picture of dress before giving address, my computer messing up and could not send. They had order # why did they need picture. Bad business. I am just out about 55.00a nd dress I can't wear. After a few weeks they did offer tosend a dress for half price. You have to return item to China. Beware this company. I am senior on low income so this hurts an its hard to lose that much money. If I could give minus 0 I would.

Item not as pictured; very complicated return and expensive. Offered 50 percent credit and I could keep item! Why would I want to keep misrepresented item and order from them again?

What went wrong is that they do not stand behind their products which are of inferior quality and each time I connected to try to make a return during the 30 day return required,I got a different response from a different person in the company. Beware do not trust this company.

Ordered a dress for my Mom, I checked the website clicked on refund policy which said 30 day money back guarantee. Item arrived, nothing like the photo, rayon instead of linen-cotton so on and so forth. Could have gotten a better dress on Temu for $8. Contacted customer support and they’re throwing out formulated responses refusing to refund, offering store credit, saying I’m responsible for all shipping etc. Which, mind you, they don’t tell you it’s coming from China they tell you it’s free shipping in the US. Latest response also says ‘less $15 original shipping and taxes’, which the first replies didn’t mention at all. I’m filing a complain with the BBB for false advertising/predatory advertising and then disputing the charges.

BUYER BEWARE!! This is NOT a company based in the South Carolina or the USA. The shipments come from China and if you have any issue with your item, you are offered a fraction of the cost of your merchandise in STORE CREDIT. I have spent an inordinate amount of time requesting a refund.
UPDATE: I did receive a refund. Thank you

Like so many of the other reviewers, I would give them 0 stars if I could. Totally misrepresented. The ad looks like some wholesome family run business in the Carolinas, but it’s a TOTAL SCAM! The fabric is a cheap polyester, not as advertised, and certainly not quilted. I can’t believe I fell for this! 😩

If only I could leave 0 stars! Horrible company, horrible customer service, falsely-advertised as a SC Family-owned local business. The only part local is the administrative offices. Cheap trash dresses are mass-produced overseas, so if you have a problem, their “money-back guarantee” gets you the opportunity to pay big bucks to ship items back overseas! Absolutely would NEVER spend another penny with The Clark Family! 😡

Poor quality, nothing like advertised. Took 6 weeks to deliver and I'm so unhappy. The dress is ugly and not even the color I ordered. They offer 100% store credit minus $15 shipping fee. The dress will go to goodwill and I don' think I'll chance another one.

If I could give a zero, I would. NOT EVEN CLOSE TO THE DRESS SHOWN on FACEBOOK. Definitely do not have a 30 day guarantee with your money back. There is a restocking fee of 20.00 AND you pay for shipping. Exactly what others say…they offer you to keep the dress (that you would NEVER wear) and off 50% discount on another one. SAVE YOUR MONEY. I’m not throwing more to them.

This company advertised on Facebook these beautiful dresses for middle-aged women. I ordered a dress and it looks nothing like the picture. The pattern is different, the fabric is different and it said to order one size bigger than your normal size and I did and it was too big. It's cheap Chinese crap. It says 30 days guarantee but when you read the refund policy it says you have to pay for shipping and duties to send it back to China at your own risk and then once they receive it you get 50% back. The customer service consists of them putting you off and then offering a 50% off another product that you don't want. So there is no money back guarantee and the products are not at all as pictured or described. I would never buy from this company.