The Detox Market Avis 

Horrible customer service. They just cut and paste the same response saying theyre sorry without trying to correct their mistake. Frustrating and straight up insulting.

They use a shipping company that just leaves a package at the door with no alerts that it's been delivered. It took a week for me to find out, at that point the package was "gone". If you're going to send stuff to urban areas, pay for a service that will get a signature or have a tag left to pick up at a post office.

I love love love this place. Order something every week basically and they have a good rewards program and you can get up to 3 samples of almost any product on their website for around $8.00. Again, love this place..for reals.

I placed a 3 item order, carefully selecting. My confirm came back with 1 item on an auto subscription renewal. It took many emails and some phone calls to cancel the order, on which I"ve finally rec'd confirmation. However my payment remains in their hands still.

Be really careful ordering from this company - only buy a product that you've already used before and know 100% it will work for you. If you react to a product, they only offer store credit PLUS they expect you to pay to return the product to them. For those reasons, I do not recommend this store and will not use them again.

I ordered a few products from the company. Received the package 2 days later and couldn't be happier with the quality of the products.

I ordered a deodorant (the takesumi detox charcoal). I have used it before and it has been amazing. This time the colour was totally different and the product smelled like something was wrong. Not good in any way and not what it used to smell. I aproached the customer service. The said it is completely normal to have this kind of difference between different batches in colour and odor and it was completely safe to use the product. That is it, no refund not even a new product to replace the obviously spoiled product in my hands.
And the funny thing in this all is that where they say the product is completely ok and safe to use they do not let me rewiev it in the e-mail they send me. Only the other product that I ordered alonside with the deodorant! I'm sorry, I cannot recommend this kind of service to anyone and it is a shame for these kinds of product are hard to find, atleast in Europe!

Hey guess what? I just used my credit card and it worked and I tried to use it to buy a product to take care of myself and it was declined. Shocker! Guess I won't be ordering from you guys anymore unless you let me order from you then I'll give you business:)

Zionist company! Stay away

Got several mouth washes from these guys. Super happy with the purchase. Hopefully they get the toothpaste i want in stock soon. Thank you!

AVOID AVOID AVOID THEM Poor customer care. Poor delivery service, after a decade of business. Says delivered but was not left in a safe space or drop box... When I asked for a replacement I was told no. Scam artists. For all I know the delivery person stole it, as I went to check minutes after the doorbell rang and my office overlooks the front door right at the window. Maybe change of management. Hopefully they go out of business soon and an organization with integrity and loyalty replaces them. I'll make sure you let people know to not waste their time or money there.

I purchased the True Botanicals Nourishing Shampoo and I had it shipped through my package forwarding company in the US and then to Mexico.

I tried the shampoo and is not even CLOSE to being nourishing. It dried out my hair and I tried it a second time just to see if a second try would be better and it wasn't.

First they couldn't understand English, then they wouldn't issue me a refund unless I returned it which obviously I couldn't. Shipping to the US from Mexico is at least $40 for a tiny item, way more for this because it's a bit bigger and heavier.

They didn't care at all that their shampoo harmed my hair and obviously the nourishing part is a lie.

They are a terrible company and not just for this reason. I saw images that show that they support the war we are in and the evils who are causing this war.

RETURNS BEWARE- SHADY BUSINESS

I purchased a Kosas serum and unfortunately it dried out my skin after just one use so I decided to return it. With discount I paid $48.80 (plus tax) , when I got my refund it was only for $26.39 so I emailed them to rectify the error. As it turns out I was charged $24.85 as a shipping label fee, that is a massive fee for such a small item. This fee was not made clear and as a result I'm out nearly 50% of the value of the product. I was happy to find an alternative to Sephora but after this experience of robbing their customers they have lost me as a customer.

If there is a fee to return items fine, but that needs to be made clear. Both the fact that there will be a fee and what that fee will be. When I hear the word fee, I typically think $5, $25 is beyond rude and super shady. Had I known that the this was going to be the fee I would have just kept it and resold it myself. I hope they change this, I love the philosophy of Detox Market but this experience really makes me question if they're as honest and as authentic as they make themselves out to be. I hope they take this and actually choose to change their practices.

I’m sure the products are probably legit, but I ordered a small samples pack $7.99 + shipping, which is excessive in hindsight, knowing what I received, and knowing most companies GIVE samples away for free normally) to try it out before committing to a product(s). Most samples I’ve received from other companies are enough to actually get a decent idea of how the products work with your skin/hair/etc. But these are so tiny, it’s not even worth using. I got a conditionner, a styler and a leave-in sample. Two were in jars so small, I only had maybe a pea-sized amount to use, and the vial of oil (the styler) was literally labeled “6oz”, yet contained only a few drops. Kind of felt ripped off

While I quite like the philosophy of the company in terms of selling safe products without harmful chemicals, I have noticed that they never publish me reviews saying anything negative about products. My positive reviews tend to be posted without issue, but none of my negative reviews ever get posted. I have written to them about this and they obfuscate what is actually happening. What’s the point of reviews if not to provide all the reviews? Theirs are clearly curated to favour the products they carry which is a super shady and disreputable practice. I no longer trust any of the reviews on their site as a result.

Client service is really bad. The website didn't work and they didn't even care to help or care to have clients.

Love their products, a little too expensive for what you get but great quality products!

I made a purchase while they were running a Bliss Bundle promo. One of the products I bought caused me a SEVERE skin allergy. I created an online return and they canceled it, saying "any used and opened items purchased during our bundle promotion are final sale". They never clearly stated during the whole check out process, that the purchases made in conjunction with Bundles and Gifts with Purchase (GWP) are Final Sale and cannot be exchanged or refunded. Only later when you want to return a product you used ones and end up with a horrible allergic reaction you find out you cant return it, even for store credit - which is ridiculous. If they so strict about it - they MUST make it super clear and visible to the customer that products are a final sale in the cart, before you pay. Not a small print somewhere no one knows where, right?!
I shopped with them for my first time and if I can't return a product for such reason, sure enough, it will be my last time. I can't even find a phone number so I could talk to the manager, the only phone number listed on the site - it's one of their physical store's number. So sketchy! If you want a reputable store with great customer service- stay away!