Thedogsbutcher Avis 

125
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Brilliant! Good delivery, 2 working Jack Russells love the food. We used to have an abattoir so they were used to proper meat, try giving them pouches!!!!!

Noté 1 sur 5 étoiles

Over £50s worth of mince arrived without a single ice block and in a normal box. This was during the hottest days of the year! I've since contacted The Dog's Butcher about this with no response.... Voir plus

Noté 5 sur 5 étoiles

I've been using the dogs butcher now for almost 2 years.. The raw minces are always of a high quality, as are the natural treats. The packs are delivered frozen and well packed/insulated. Comparin... Voir plus

Noté 5 sur 5 étoiles

My dog absolutely loves this food! i've also found the company amazing to deal with. Order 1 I unfortunatly gave the wrong delivery address as it was autopopulated through an app and the team at the d... Voir plus

À propos de l'entreprise

  1. Animaux

Informations provenant de diverses sources externes

The Dogs Butcher is a supplier of premium quality raw dog food to dog owners who want the most natural way for their dogs to be fed.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

125 avis

5 étoiles
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1 étoile

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A répondu à 40 % de ses avis négatifs

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4,4

Tous les avis

(125)

65 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

quality very poor

I have been feeding this brand for 7 years and ever since it was sold to Dibo, the quality has gone downhill.
for about a year now the minces are full of fat and gristle. The price is so high for the quality. I found loads of chunky pieced of bone in every other mince and could see it reflected in the dogs stool. both my dogs have actually had several incidents of upset stomach since August and so I will never use Tdb again. id rather feed my dogs wet food and kibble than this brand ever again.

11 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Awful quality and equally bad customer service

I have been buying boneless turkey chunks for about 3 years. On their website the photo is of pink, oval looking pieces and that’s what they have always been like, good quality. I opened a packet from my recent delivery and the meat was brown/grey in colour and smelled different, it was also very large pieces. I took photos and emailed the Dog’s Butcher and received a reply with an apology and offering a refund. I confirmed I wanted a refund and asked them to collect the meat, I had 38 kg and no method to dispose of it. I then received an email stating the meat was turkey and just starting to oxidise but again confirming a refund. I asked for a refund asap and stated the meat must have been left out for some time ie days for the oxidation to be such a dark colour and so deep into the meat. I have not received a refund and my subsequent emails have been ignored.

24 février 2026
Avis spontané
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Réponse de Thedogsbutcher

Dear Penelope,

Thank you very much for taking the time to leave this review, and we are truly sorry to hear that your recent order did not meet the standard you, and we, expect Over three years of ordering, it means a great deal to us that this appears to be an isolated occasion, but we completely understand how disappointing it must have been nonetheless.

We are glad we were able to connect with you by phone and discuss the next steps, and we will be following up by email shortly to confirm everything that was agreed. Please do look out for that message.

Thank you for your patience and loyalty, Penelope and we look forward to making this right for you.

Kind Regards,
The Dog's Butcher Team

Noté 5 sur 5 étoiles

Great customer service

Great customer service, delivery when promised. Happy dog

23 février 2026
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Réponse de Thedogsbutcher

Hello Clive,

Thank you for your kind words.

We are so pleased to hear your experience with our customer service team and the delivery was positive!

Kind Regards,
Erin @ The Dog's Butcher

Noté 5 sur 5 étoiles

Excellent

I regularly order meat chunks and bones from the Dog’s Butcher. Dog likes it, well packaged, shipped fast.

26 janvier 2026
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Réponse de Thedogsbutcher

Hello Gabrielle,

Thank you for your lovely review!

We are thrilled to hear that you are happy with the products, packaging and shipping. It's also so lovely to hear that your dog has been enjoying our food!

Kind Regards,
Erin @ The Dog's Butcher

Noté 5 sur 5 étoiles

Highly recommend…

Great company that supplies excellent quality products & has good variety especially of single novel proteins. The meat is ethically sourced & is a decent price.
Ordering is easy & delivery was quick.
Have used for years & would definitely recommend

26 janvier 2026
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Réponse de Thedogsbutcher

Hello Mrs Penfold,

Thank you very much for such lovely feedback.

We are beyond pleased your experience has been positive and that you are satisfied with our services! Your long-term support means the world to us, and we look forward to continuing to serve you and your pets for many more years to come!

Kind Regards,
Erin @ The Dog's Butcher

Noté 5 sur 5 étoiles

Really helpful.

After being messed about by the delivery company, Dog’s Butcher went out of their way to ensure that a replacement order reached us in perfect condition. Thank you x.

26 janvier 2026
Noté 4 sur 5 étoiles

Excellent quality

Prompt delivery. Quality of meats is excellent. I have no idea if it’s possible to package the meat in a biodegradable product whilst maintaining food safety standards?

26 janvier 2026
Noté 5 sur 5 étoiles

Always good quality food

Always good quality food, one of the few companies that have a non bone in option that my dog needs for his condition. Not cheap, as he’s a big dog but worth it to maintain his healthy state.

27 décembre 2025
Noté 5 sur 5 étoiles

My dogs love this food

My dogs love this food and it's consistency is spot on. Easy ordering, fast dispatch and well packaged. Will look to buy again from time to time.

29 décembre 2025

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