Super speedy process from signing up. Approved very quickly after consultation. Ordered medication with next day delivery and kept up to date as the processed moved along. Fantastic pricing compare... Voir plus
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After a break from weight loss treatment I’ve returned to The Family Chemist and they’re better than ever. 2 day process from start to finish. Most reliable online pharmacy I’ve used. Would never go... Voir plus
L'entreprise a répondu
I've purchased from family chemist a couple of times now and I am happy with the service that I get. It would be helpful if they could let you know when delivery is, as I wasn't able to recei... Voir plus
Now that a new subscription with extra discount has been added, the family chemist is without a doubt the cheapest about. Outstanding service outstanding qwality with super fast free delivery. Whats n... Voir plus
À propos de l'entreprise
- Pharmacie en ligne
- aussi dans
- Boutique de santé et beauté
- Centre d'amincissement
- Magasin de médicaments
- Pharmacie
À propos de The Family Chemist / Trusted Online Pharmacy
Écrit par l'entreprise
The Family Chemist – Trusted UK Online Pharmacy & NHS Prescription Service
The Family Chemist is a family-run, GPhC-regulated UK online pharmacy providing NHS and private healthcare services to patients across the UK.
Launched in 2021 and based in West Bridgford, Nottingham, our aim is to make accessing prescriptions and healthcare simple, safe and convenient. Our UK-based pharmacy and clinical teams combine professional expertise with easy-to-use digital services, helping patients manage their health from the comfort of home.
NHS & Private Prescription Services
Our NHS repeat prescription service allows eligible patients to nominate The Family Chemist through the Electronic Prescription Service (EPS). Once nominated, prescriptions can be sent directly to us, dispensed by our pharmacy team and delivered free to your door.
We also offer private online prescribing services. Patients can complete a secure online consultation which is reviewed by a qualified UK clinician. Where treatment is clinically appropriate, a prescription is issued, dispensed and delivered discreetly.
Delivery, Payments & Returns
We provide fast and discreet UK delivery, with free delivery available on NHS prescriptions.
To make ordering as convenient as possible, we offer a range of secure online payment options, including Visa, Mastercard, American Express, Apple Pay, Klarna and Clearpay. Available payment methods may vary depending on your order and will be clearly displayed at checkout.
For patient safety, medicines cannot be returned, exchanged or refunded once they have been dispatched. This applies even if the medication remains unopened.
Returns and refunds for eligible non-medicinal items may be available depending on the product and circumstances, and are subject to our Terms & Conditions. If you would like to cancel an order, arrange a return or report an issue with your delivery, please contact our team as soon as possible.
Why Choose The Family Chemist?
- GPhC-regulated UK pharmacy
- NHS and private prescription services
- UK-qualified clinicians and pharmacy professionals
- Free delivery on NHS prescriptions
- Secure online consultations
- Fast, discreet UK delivery
- Flexible and secure payment options
- Friendly, patient-focused support
Contact Us
The Family Chemist
Unit 1, Nottingham South & Wilford Industrial Estate
West Bridgford, Nottingham
NG11 7EP
Phone: 0115 850 1944
Email: enquiries@thefamilychemist.co.uk
Have a question about a prescription, treatment, payment, return or existing order?
Get in touch with us here — our team will be happy to help.
View our Treatments Below
Our Promise To You
Écrit par l'entreprise
- Convenient healthcare, designed around you
- We make managing your health simple. From NHS repeat prescriptions to online consultations with UK-qualified clinicians, our service is built to give you easy access to treatment without unnecessary delays.
Our Delivery Promise
Free UK delivery on NHS prescriptions or orders over £20
We offer free UK delivery via Royal Mail on all NHS prescriptions and orders over £20. For orders below this threshold, a delivery fee may apply.
All items are dispatched once approved and dispensed, with a focus on providing a fast, secure and discreet service. You’ll receive updates throughout your order so you know exactly when to expect delivery.
Coordonnées de contact
Unit 1, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Royaume-Uni
- 0115 850 1944
- enquiries@thefamilychemist.co.uk
- thefamilychemist.co.uk
Shop Your Everyday Health Needs
4,8
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Very reliable and easy to deal with
Very reliable and easy to deal with. Fast delivery once order has been confirmed.
29 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de The Family Chemist / Trusted Online Pharmacy
Good Morning,
We are glad you enjoyed your experience with our team's swift assistance and helpful service. Thank you for your positive feedback.
Thank you for choosing The Family Chemist, and we look forward to serving you again!
Have a lovely day ahead.
Best Wishes,
The Family Chemist Team
Always professional in dealings an the…
Always professional in dealings an the phone or email.
25 septembre 2026
Delivery takes long but they are a very…
Delivery takes long but they are a very good pharmacy . I got no complaints every time you have got questions they responded straight away. I CAN RECOMMEND
29 septembre 2026
Onboarding process is vey poor
Onboarding process is vey poor.
Website let me order more than allowed as a new customer then order was downgraded and refunds had to be sorted out.
Poor process.
New customers should only be allowed to order products appropriate to them.
28 septembre 2026
Réponse de The Family Chemist / Trusted Online Pharmacy
Good Morning,
Thank you for taking the time to share your feedback.
We would like to clarify that our website allows patients to request treatment, but placing an order does not guarantee that the treatment or quantity selected will be clinically approved.
Every order is subject to an individual assessment by our prescribing team. This is an important patient-safety safeguard, as the appropriate treatment, dose and quantity can only be confirmed once the patient's medical information and treatment history have been reviewed.
Where an adjustment is required following that assessment, our team will amend the order accordingly and ensure that any difference in payment is refunded.
We appreciate your feedback regarding the ordering journey and continually review how we can make the process clearer. However, we are confident that the clinical checks themselves are necessary and form an important part of responsible prescribing.
Best Wishes,
The Family Chemist Team
Did not receive my mounjaro pen and…
Did not receive my mounjaro pen and they did nothing to replace it despite showing photographic evidence.
You told me you checked the package before it left and it was there. Therefore there’s nothing more you can do. No further information was requested from me like you’ve just stated
1 octobre 2026
Avis spontané
Réponse de The Family Chemist / Trusted Online Pharmacy
Good Morning,
Thank you for taking the time to share your feedback.
We would like to clarify that our team did investigate the matter raised and contacted you requesting further information and supporting evidence required to progress the investigation.
Unfortunately, this information was not provided. Without the necessary information, we were unable to complete the investigation or determine an appropriate resolution.
We therefore disagree with the suggestion that no action was taken. Our team followed the appropriate process and remains available to assist should the requested information be provided.
Best Wishes,
The Family Chemist Team
Received my order on time as usual…
Received my order on time as usual thankyou
28 septembre 2026
Avis spontané
Professional
The chemist is very professional, helpful and conscientious. I've been having my meds from them for nearly two years now.
24 septembre 2026
Good experience I have been using them…
Good experience I have been using them for over a year.
Fast posting and packaging some one to talk to via email if you have and questions highly recommend.
28 septembre 2026
Fantastic
Super speedy process from signing up. Approved very quickly after consultation.
Ordered medication with next day delivery and kept up to date as the processed moved along. Fantastic pricing compared to others.
Highly recommend and will be using again.
25 septembre 2026
Brilliant company
Brilliant company. Never had any issues and would definitely recommend
28 septembre 2026
Reliable and always helpful with any…
Reliable and always helpful with any queries you might have.
28 septembre 2026
Responsive and efficient
24 septembre 2026
Very efficient
Very efficient, medication sent next day..highly reccomend for weight loss jabs
25 septembre 2026
Always great contact and super fast…
Always great contact and super fast delivery excellent
25 septembre 2026
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