ThegoodestateagentAvis 

We had a great service from Michelle both selling our property and purchasing our new one! The communication from her was outstanding from start to finish even on weekends and evenings. We were kept informed at every stage, and any questions we had were answered promptly and clearly. Her professionalism and proactive approach made the whole process smooth and stress-free. Highly recommend!

We invited Michelle to value our house and was very happy and comfortable with her valuation and advice on how to market the house to get the quick sale we were looking for.
From beginning to end Michelle worked hard setting up viewings to offering recommendations of services that we needed for the move.

We did encounter quite a few bumps in the road for such a short chain, but Michelle worked very hard helping keep things on track.

To sum up… professional, passionate and hardworking.

Would thoroughly recommend.

Michelle is brilliant, always on hand to deal with queries. She made us buying an easy thing to do and just dealt with problems immediately. She’s a credit to the company and would choose her everytime. Thank you 🙏

We bought our property through Michelle and decided to sell with her again 2 years later. She's so efficient and made the process a real breeze. Best estate agent we have used and will definitely use again in the future.

Sean helped us out as first time buyers not knowing much about it . Very quick to reply to any questions and even went out of his way to get our rental deposit back

Michelle has gone above and beyond in finding us tenants and getting everything prepared for them moving in. I can highly recommend the tenant finding service. Michelle is extremely responsive to all our requests.

Some more information on the house purchase mentioned by Michelle Horne. I was left £400 out of pocket because I was assured by Michelle at the Good Estate Agent that the seller was keen to move forward quickly and if necessary was prepared to move out early to assist us in our chain free purchase. Searches carried out, money wasted. I had to contact Michelle at all times, she never offered information unless asked. If Michelle has a long history of 5 star reviews I'm frankly amazed. She was extremely poor in dealing with me. I can't blame her for the seller pulling out but her communication skills are severely lacking. I was promised updates, I didn't get them. I only got updates when I chased her for them. I have copied her last email directly.
"Sorry she’s taking off market
Kind Regards,
Michelle"
If that's satisfactory customer service in your opinion then good luck. For me, it's utterly unacceptable.
Your response does not address the issues we have raised. It merely ignores the points we have raised, namely poor communication from your agent Michelle and the associated poor customer service. Your response merely confirms our concerns. I'd advise any prospective purchaser to tread carefully when using the services of a company like this.

Michelle was a great help from start to finish. Unfortunately the chain broke down but she was there with advice and got me back on the market and another sale secured. Was always available to answer questions and liaise with the solicitor

Mark and Shelly, lower Sunbury The Good Estate Agent. We recently used Mark to help sell our property and Shelly to help with the purchase of our new property
We are so pleased we chose The Good Estate Agent, as they could not have been more helpful and made the whole process stress free. Shelly was always just a phone call away and we felt completely supported. Would highly recommend this Estate Agent

Mark was so helpful from start to finish. Always gave us feedback from viewings. He guided us through anything we didn't understand, once sold even printed things off from solicitors and explained everything.
Thank you Mark by making the process easier.

Mark Collis was amazing from start to finish, we would highly recommend! Our flat was on the market with Romans from August 2024 to around Jan 2025 and we’re left disappointed by the service. We were recommended The good estate agent and found Mark. Mark was amazing quality vetted viewings over quantity also Mark did his best to group viewing together to avoid lots of disruption which was welcome as we had a toddler to work around. Mark always ensured we had feedback and within a couple of months with Mark we had our asking price offered! Mark was there every step of the way and went above and beyond in terms of being available and chasing solicitors up and moving things along. We were not charged a ridiculous fee, it was reasonable and relative to the property asking price. A very genuine man who really did his absolute best. It felt a very personal service. Now in our new home and although we don’t wish to move again for a VERY long time we highly recommend Mark Collis to anyone thinking of moving and wanting quality viewings and honest personal service!

Mark from the Sunbury branch handled both our purchase and our sale with nothing but professionalism, thought and care. His knowledge and experience of the industry are invaluable especially at such a stressful time. Communication throughout the process was fantastic and really re assuring. We could not recommend The Good Estate Agent Sunbury highly enough!
Katie & Kenny Whybrow

Michelle was a great support from start to finish. It was a hard task selling my family home and she took on board all aspects of the sale and my family needs as we went along. It sold within 3 weeks. She also kept me updated on all aspects of the sale and made sure everything went smoothly with the property I was purchasing offering great communications with another estate agent, solicitors, surveyor etc. I couldn't be more greatful as we settle into our new family home. :)

Have worked with Michael at the Loughton branch a few times now. Really happy with the service. He is very good at delivering bad news, similarly he is very natural at listening to bad news. This time around my move coincided with a pretty bad personal issue at my end, but Michael was sympathetic throughout. Would happily use again, but I might swerve moving for a bit. Highly recommended.

We had a very good relationship with Shelly & Mark at The Good Estate Agent Sunbury on Thames , they always kept us in the loop with our house sale. We found them approachable and honest, Shelly kept us updated with changes within our chain, she always acted with integrity and honesty. Unlike most estate agents they have integrity & no hard sell attitude. They made what is normally a very stressful experience much easier. We would definitely recommend.

Mark had a very relaxing but reassuring manner and guided us through the selling process of our house professionally and without pressure.

We sold our house within days of going to market which was based on genuine interest and the filtering of clients by Mark himself.

We would not hesitate in recommending Mark to any potential new client.

Honest friendly and professional. Sold our house within days found us another house which we purchased through the Good estate agent. They go the extra mile. We also use them to manage a few of our properties we rent out. Never had any problems. Inspections and tests are carried out on time. Thank you Chris & your team.
Would highly recommend.

Michelle was very efficient and very quickly found a lovely tenant. Michelle kept us updated throughout the whole process so it was not at all stressful.

Great service, honest and hard working staff, good communication. Another very happy customer.

Mark Collis at The Good Estate Agent was brilliant during my viewing of a property. He was extremely professional and courteous from the very beginning, but at the same time with a friendly and approachable manner which made everything so easy. He was also able to answer all my questions regarding the property and was obviously very familiar with what he was representing. This is so important as it creates a great impression but also saves me as a buyer time in not having to call up later to ask questions that can be answered at the viewing. I would definitely recommend this agent as they really set the standard! Thank you very much for the wonderful service!