ThegoodestateagentAvis 

I had seen a rental property I liked with the good estate agent. I was then accepted to go ahead with the property. I was rushed into handing my notice in to my current landlord and was assured everything would be fine. I had disclosed all information and my monthly income. I was told everything looked good and I even had a guarantor who earned 30x the rent. I never at any point kept anything from them.
I then got told my credit score is low but there was nothing concerning on it.
The next day I was told credit score is low and we don’t know what you could be hiding?? I was then declined the property and having a guarantor was not enough.
I had to retract my notice to my current landlord, who has now increased my rent another £100.
I will never hand my notice in again until all checks are done. Shame on you the good estate agent for rushing me and telling me everything will be fine and then declining me.

By the way my name is not Rebecca it’s Rachael and I understand the need to reference all tenants, but what is not standard is telling unchecked potential tenants to hand their notice in before any checks are done!

In response to their reply, I am fully in agreement with the good estate agent that all potential tenants are referenced no matter what their circumstances. I think that is great, but what they fail to point out is they made me hand my notice into my current landlord and told me everything would be fine, even before the checks were carried out. I have now had to retract my notice and consequently my rent has now been increased another £100 because of this. I will never use the good estate agent again.

I have just brought a house through Chris Deller Estate Agent. Right from the start Chris and his staff have been very polite and helpful. I had no help from my agent William H Brown they was usless. But Chris Deller Estate was always there to help me and give good advice they were brilliant and i would recommend them for buying selling and letting all properties they were great really great
P.Demetriades

We have today completed on the sale of our flat with the assistance of Michelle. The agent fee was very competitive and the level of service was faultless and Michelle was always available for advice and to chase up the solicitors. I would without doubt use The Good Estate Agent again and in particular Michelle.

Excellent service from start to completion. Chris was outstanding in his customer service. Efficient helpful and always in regular contact. The whole selling experience was stress free. Chris is extremely confident having the ability to reassure his customers. Outstanding knowledge of the property market business. 100%
Professional linked to amazing value.

I chose this estate agent as I had previously used Urban & Rural, Marsh Road, Luton 11 years ago to buy my first house.
My house sold within the first week. Daniel & Stuart were always helpful, finding out what was happening when there were issues on our purchase. Stuart and Daniel did not give the hard sell as a lot of estate agents do. This is what I loved about them.
The team effortlessly guided us through the process and remained next to us every step of the way. Their responses were always quick, concise and crystal clear. We are grateful for their speed and efficient services.
A very special thank you, to Daniel, I was able to contact him outside his office hours, whether by text or a phone call and was on hand to answer any questions or queries we had regarding the purchase of our home. He is a great asset to Urban and Rural.
We are extremely happy to recommend Urban & Rural to friends and family.

Felicity Lord - Stoke Newington branch.
Just had a very good experience buying a flat through the FL Stoke Newington branch. We lucked out having a very friendly and efficient sales consultant called Yuge who talked us through each stage was always contactable and returned emails and phone calls very quickly!

We chose this estate agent as it was our local agent and our house sold in days. Richard and Louise were always helpful, finding out what was happening when our sale seemed to be faltering and they were key in communication between the legal teams. Louise was active in getting everything back on track when the process had stalled. Thanks Louise and Richard.

Carl at Soham was amazing when we sold our house. He always kept us in the loop with every development, Chased where needed. I would thoroughly recommend!! He went above and beyond with the whole sale process

I would like say big thank you to Chris who helped us to sort everything with our flat to be let. Firstly we meet him when we went to see the flat and after this when we met him how much he put effort about selling flat we was so happy to asked him to help us in the further. We didn’t wait long Time 😃 we bought flat and them he helped us with renting. Really good communication, answer for all questions and always smiling :)
Totally recommend this Agency I already pass his details to other people!

An all round excellent service...highly professional, efficient,friendly....a very positive experience dealing with this company, made the whole process in fact enjoyable.
Highly recommended.

My wife and I are leaving this review because we appreciate the extra effort, the last minute arrangements and the quick actions of Louise & Richard at TheGoodEstateAgent. In fact, let me highlight this was our first time buying & renting a BTL, had zero experience and a lot of questions. The team effortlessly guided us through the process and remained next to us every step of the way. Their responses were always quick, concise and crystal clear. We are grateful for their speed and efficient services: tenant-find took less than 2 weeks. We are extremely happy to recommend them to friends and family.

Buying my first home seemed such a daunting prospect, but Mark was so helpful and supportive from the get-go, and it really was a positive experience. No ask was too much and he was on hand at every step to ensure everything ran smoothly. I couldn't have asked for better, thanks Mark!

I was using The Good Estate Agent company represented by Mark Garner in Walsall area. The Agent is very professional and helpful. I was always updated with information between me and my house buyer regarding conveyancing process from the beginning to the end. Very fast in decision making and responded quickly. He knows the market and from the very beginning build up trust. I sold my house within a weekend. I had 5 viewers and offer of my house for sale was online from Friday. Over the weekend I had 4 offers to choose from. Highly recommend. 3 of them were above asking price so had more money towards deposit for new one.

Great inspiration and support.

Rob has provided me with great support over the last few years helping me drive my business forward, he has lots of knowledge and experience even at different times.

Great team to making you feel like a family.

Rob is extremely professional and always keeps his word. Having bought my franchise from him nearly 3 years ago it is still going strong and he still offers all the support I need. I would highly recommend.

Been a franchise owner with the business for just over 18 months and the support from start to finish has been amazing.

Help is always there when needed and Rob always listens to new ideas and is always looking for ways to help his franchisees increase their earnings.

I always feels valued and am always treated as a business owner with full ownership of everything I do.

The overall franchisee network is also amazing, it feels like a family...always sharing ideas and best practices!

Brilliant company - I wish I had known about The Good Estate Agent before we listed our property. Unfortunately, we had listed our property with a different company who were as useful as a chocolate teapot but thankfully the couple we were purchasing from had listed their property with The Good Estate Agent.

Mark Garner was brilliant. He kept us in the loop from day 1. He updated us every step of the way with the purchase of our new home but then at the the same time he was also helping advise with the sale of our own house which was a massive help as we were left in the dark with the company we had listed with.
He maintained regular contact and advised on what we needed to do to help push the sale of our house. He was extremely knowledgeable and was on hand to answer any questions or queries we had regarding the sale and purchase of our home.

I would definitely recommend this company. Helpful and excellent communication during such a stressful and big transition. Thank you again Mark :-)

Michelle Ferbrache has been absolutely outstanding. I recently listed a rental property for sale and when my circumstances changed and that resulted in re-letting the property Michelle went over and above her duties. I honestly don't know what I would have done without her help as I live over 2 hours away from the property and she definitely did more than she needed to.
I'm so grateful for her help and would recommend her services for both sales and lettings.
Thanks again Michelle.

Me and my boyfriend started looking for a home in the Handforth area in January 2021. After looking for a while, we found what we thought was our perfect home. Unfortunately, this ended up falling through, so we kept looking. Tom and Tracy from the good estate went above and beyond to find me and my boyfriend the most perfect home, after us thinking we would never find it. We cannot recommend them enough for what they did for us. They are friendly, professional and overall great people who want nothing more than to secure you your dream home. Thank you, again, for all your help, we couldn’t have done it without you!