thegroovd.com Avis 

Ability and willingness to cancel and refund due to my order error. Thank you

I was very nervous purchasing on line but the reply to my upsale purchases i didnt actually want was so quick and so thorough. I was reassured it was no problem and could be removed and several quick reply emails all sorted .
An excellent service and so friendly

My problem was dealt with quickly and efficiently by a very pleased member of staff. I am now waiting for my order to be delivered.

Great customer support and rapid replies from Jen highly recommend

We thought we had lost our parcel and your team were so amazing in helping us and kept following up until all was good.

We will be back for sure. Thank you team Groovd.

They asked me for a review and I purchased as a Christmas gift. I asked them to check back with me in January and they wished me a Merry Christmas and said they would!

Tell me exactly where I can find it and how much

Got back to me immediately and resolved my problem.

Love the letter advising the order has been shipped! Very quaint & gave me a little Friday giggle, so I sent a thank you letter back, in the same vane. Keep up the great work!

Speedy reply

Engaging experience! The care and love put into the books. From the initial marketing, to the up to date information when placing an order to delivery. We would absolutely purchase from this company again. Customer Service is 2nd to none. A🌟🙌

Very quick response and the video on how to assemble pen was excellent. Maybe an instruction sheet with the books would be helpful and stop people like me contacting you ha ha

Prompt & honest response from Marj. Who was friendly and helpful.

The whole experience of shopping with Groovd is exceptional. They are so encouraging and open with their communication and responsiveness I am very impressed.

The best customer experience. I dealt firstly with Jenny & then Marj who went above & beyond in such a timely manner to resolve my issue after I had incorrectly ordered.

The response was very quick, and Jenny was very helpful, and put my mind at ease.

On contacting customer service, I had an immediate reply with a satisfactory outcome.

I love this company's customer service! Received answers very quickly before I was willing to place my order. My order was held for 48 hours until I completed it and also was provided with a discount.
Smaller businesses, not corparations, will go the extra mile and stand by their promises. They did just that and I greatly appreciate it.

Problem solved immediately. Thank you.

I was not happy with my purchase, so they offered me a 15% refund, or I could send the item back. The refund was actioned straight away. Very good customer service.