Shaky start with difficulty ordering , but right away the team approached and put my mind at rest enough for me to try to order again , was successful and I am so glad I did , will be watching with i... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I was very nervous purchasing on line but the reply to my upsale purchases i didnt actually want was so quick and so thorough. I was reassured it was no problem and could be removed and several quick... Voir plus
After submitting an order, I realized that the system automatically put my unit number to the 2nd line, which I was a bit worried. I emailed Groovd and I received a respond from Jenny very fast saying... Voir plus
I love this company's customer service! Received answers very quickly before I was willing to place my order. My order was held for 48 hours until I completed it and also was provided with a discount... Voir plus
4,7
Excellent
146 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Corrected a confusing generated email…
Corrected a confusing generated email promptly. Thank you.
29 septembre 2026
Avis spontané
Excited to gift this to my grandson .
Fast and quick to answer any questions.
There was a missing orders on an invoice but it was figured out fast and a response was given.
28 septembre 2026
Avis spontané
Immediate resolution
I submitted my email address with an error. As soon as I realized the error I notified the company. It took several hours but they corrected the error.
27 septembre 2026
Avis spontané
Problem solved
29 septembre 2026
Avis spontané
Very prompt reply to my query.
29 septembre 2026
Avis spontané
Very efficient and helpful
Very efficient and helpful. I was concerned when I didn't get my confirmation and I contacted the customer services. They responded immediately and traced my order and sent me the confirmation. I look forward to receiving the product.
Thank you
28 septembre 2026
Avis spontané
Prompt attention to my issue and prompt…
Prompt attention to my issue and prompt correspondences! Thank you.
26 septembre 2026
Avis spontané
Customer service is outstanding
Customer service is outstanding. Thank you for standing behind your products and putting customer service first! I will definitely be back to make some more purchases!
27 septembre 2026
Avis spontané
Shaky start with difficulty ordering
Shaky start with difficulty ordering , but right away the team approached and put my mind at rest enough for me to try to order again , was successful and I am so glad I did , will be watching with interest and excitement to see what groovd.com have in store for us going forward , roll on xmas .
Thanks Guys Adele
21 septembre 2026
Avis spontané
Linny
Fantastic response to my question.very helpful customer service.Thank you.
25 septembre 2026
Avis spontané
Best customer service experience
The customer service was very responsive and professional. The products are great and innovative. Thank you.
26 septembre 2026
Avis spontané
Great customer service
Great customer service! Fast, friendly & efficient.
26 septembre 2026
Avis spontané
They responded right away
26 septembre 2026
Avis spontané
I like the continuous contact of…
I like the continuous contact of letting me know what all was going on and where they were as far as packing my purchase up and shipping it. Not sure if it is AI but the personal note from Jan was a very nice touch.
25 septembre 2026
Avis spontané
Highly professional company.
The communication with this company is outstanding. Sadly, I had to cancel my order due to financial restraints but Groovd was so professional and understanding and processed my refund immediately. I will certainly buy from them again when I am able.
25 septembre 2026
Avis spontané
Very good customer service
Very good customer service. Kept me in the loop on my order.
25 septembre 2026
Avis spontané
Vey quick in responding to my query and…
Vey quick in responding to my query and sorting it out.
25 septembre 2026
Avis spontané
Customer service to positively resolve…
Customer service to positively resolve an issue was second to none.
23 septembre 2026
Avis spontané
L’expérience Trustpilot
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