The Hot Tub Superstore Avis 

840
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent communication. Lads very professional. Explained clearly how things work. Clean and tidy. Highly recommended. Big thank you from Brian and Mandy

Noté 5 sur 5 étoiles

Very helpful and knowledgeable, great service on buying a new pump for my hot tub, with it been 20 years plus old, it’s now back up a running thanks to your team

Noté 5 sur 5 étoiles

My 3rd Hot Tub from the store in 18 years. Last 12 years old serviced ect by the company. Always polite,approachable and helpful from receptionist to sales ,engineers .No pressure to buy... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had our tub delivered on a boiling hot bank holiday Monday by Chopi and Tim, our access to the tubs final location wasn’t straight forward but from the get go they just got on with it, no issues, n... Voir plus

À propos de l'entreprise

  1. Magasin de jacuzzi
  2. Magasin de rénovation
  3. Spa

À propos de The Hot Tub Superstore

Écrit par l'entreprise

The Hot Tub Superstore is one of the UK’s leading suppliers of hot tubs and swim spas.

Operating from our purpose-built distribution and retail facility in Lancashire, we are proud to be exclusive UK partners of Master Spas: America’s leading hot tub and swim spa manufacturer. All our hot tubs are 100% American made – in fact Master spas are widely regarded as the definitive world-class provider.

Hot tubs Swim Spas


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

840 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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4,8

Tous les avis

(840)

20 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

My 2nd hot tub

Finally had my legend 4 Spa delivery!
Phil & Dave were awesome fair play! Very professional and explained everything not that I needed it? As this is my 2nd hot tub from the hottub super store. Can't complain about anything! The aftersales are so helpful not that I've had any issues with the previous hottub only the odd seal I had to order as my first tub lasted 10 years and was still going good only I thought I'd upgrade? Would recommend this company to anyone 5 stars from thank you so much vic South Wales.

9 avril 2024
Avis spontané
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Réponse de The Hot Tub Superstore

Hi Vic and thank you for the 5 ⭐️⭐️⭐️⭐️⭐️ review!
Thank you also for your repeat business - we hope your new spa serves you as well as your old one! Best wishes from Team HTS

Noté 5 sur 5 étoiles

Balance 6 hottub

2nd time I have used the hottub Superstore and they are fantastic from the order of the hottub to the installation very professional and 1st class service. Purchased the balance 6 as a upgrade to our evolution compact and we are extremely happy with it ,thanks to Ross for all the help and advice and the installation team superb.

9 avril 2024
Avis spontané
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Réponse de The Hot Tub Superstore

Hi Gary, Thank you so much for your kind words. Hope you enjoy your new hot tub! 😀

Noté 4 sur 5 étoiles

punctuality …

punctuality …
order was put right after missing item

14 avril 2024
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Réponse de The Hot Tub Superstore

Thank you Patricia 🙏

Noté 5 sur 5 étoiles

Fantastic team installing

Fantastic team installing. Over came a few problems
Very professional. Highly recommend and already have

12 avril 2024
Avis spontané
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Réponse de The Hot Tub Superstore

Hi Margaret, great to hear our team managed in the end! 😀
Best wishes from Team HTS

Noté 5 sur 5 étoiles

Excellent service

Excellent service from a team of dedicated staff who care for their customers.

4 avril 2024
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Réponse de The Hot Tub Superstore

Thank you for your kind words - the team work super hard and your feedback is very much appreciated.
Best wishes from Team HTS

Noté 5 sur 5 étoiles

I wasn’t too sure what filters I needed…

I wasn’t too sure what filters I needed but Wesley was extremely helpful and they arrived so quickly couldn’t believe it. Great service all round.

4 avril 2024
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Réponse de The Hot Tub Superstore

Thank you for the feedback Barbara - I'll pass your compliments onto Wesley. Kind regards, Team HTS.

Noté 5 sur 5 étoiles

Brilliant

Brilliant, no hassle and fast delivery

4 avril 2024
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Réponse de The Hot Tub Superstore

Thanks Glynn 🙏

Noté 5 sur 5 étoiles

Bubbling with joy

First class service from point of sale to installation and beyond.
All my queries were answered, a truly pleasurable experience.
I cannot praise all involved enough, a faultless service
⭐️⭐️⭐️⭐️⭐️
Our new hot tub is my new happy place, it’s all thanks to the hot tub superstore 😊

13 mars 2024
Avis spontané
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Réponse de The Hot Tub Superstore

Thank you for the 5 star ⭐️⭐️⭐️⭐️⭐️ review Caroline 😀
Wishing you happy hot tubbing!!
Best wishes from the Hot Tub Superstore Team

Noté 5 sur 5 étoiles

hot tub MoT

i was so pleased with my hot tub mot,
friendly punctual and did a fabulous job .great extra service and so worth the money .

18 mars 2024
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Réponse de The Hot Tub Superstore

Good afternoon Cheryl,
Thank you for your review – we're glad to hear you're happy with the MOT service; it's always worth looking after your investment.
Best wishes from Team HTS

Noté 5 sur 5 étoiles

Happy customer

I recently had Paul the engineer come to my house to change a pump on my hot tub he was very polite very respectful very professional he had a lot of knowledge about hot tubs an equipment 10 out of 10 excellent customer service 👍🏼

4 mars 2024
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Réponse de The Hot Tub Superstore

Thank you for the great feedback Steven, I've passed your kind words onto Paul. 🙏

Noté 5 sur 5 étoiles

Great advice on what tub to choose

Great advice on what tub to choose. Really quick delivery, interest free finance. Tub really well installed by 2 nice guys. Excellent hot tub, not cheap but worth paying for the quality.

19 mars 2024
Avis spontané
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Réponse de The Hot Tub Superstore

Hi James, thank you for taking the time to leave your feedback. We really appreciate your business. Don't hesitate to ask if you require any help.
Best wishes, Team HTS

Noté 4 sur 5 étoiles

Fast delivery, competitive pricing

Fast delivery with competitive pricing on chemicals/maintenance consumables. One star deducted due to inadequate packaging. The bromine tablets had burst through the re-purposed box which means the tablets are more damaged than would normally be the case. Otherwise very positive experience.

5 mars 2024
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Réponse de The Hot Tub Superstore

Hi Christopher, thank you for the feedback. I apologise for the damage sustained; we do often use re-purposed boxes to minimise waste - however we will look into this. Please let me/the team know if the tablets are OK to use/store - we're happy to supply more if required.
Best wishes, Team HTS.

Noté 5 sur 5 étoiles

Great communication

From start to finish was easy to arrange on-line service of our hot tub with new cover (the old one has lasted over 10yrs) it’s taken a couple of days from receipt of photos and arrangements are now in place to complete the service and fit new cover next week so fast turn around. Excellent communication . Will write another one after the service has been complete n the new cover is in place .

22 février 2024
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Réponse de The Hot Tub Superstore

Hi Keith, thank you for the feedback - great to hear all went well 🤩

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