Customer service is amazing! I accidentally ordered the wrong color (totally my fault) and just wanted to do an exchange and they are sending me the correct color and told me to keep or gift the oth... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I ordered a pair of bright blue leggings by mistake instead of black! I asked if I could exchange them, and within 12 hours, I was told a replacement pair was being sent out, and I could donate the b... Voir plus
I’m very impressive with the quality of IUGA clothing. It’s well constructed and fits well. I believe the clothing fits true to size. I followed the comments from a previous review and sized up with t... Voir plus
L'entreprise a répondu
I placed an order and was dissatisfied with the fit of the leggings but loved the capri pants. When I reached out to return products the company replied and resolved the issue in less than 24 hours. E... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
IUGA is a yoga sportswear brand that is dedicated to ultimate comfort. Utilizing our unique and innovative fabrics such as ButterLab™ and HeatLab™, we provide over 5 million yoga enthusiasts with an unrivaled comfortable experience and high-value products and services. Committed to creating value for our customers with premium products, our brand has earned recommendations from multiple authoritative media outlets and garnered over 80,000 positive customer feedbacks. At IUGA, comfort is at the core of our brand strength and mission. Upholding our promise of "Nothing but Comfort", we ensure that every user enjoys a comfortable experience in both sports and life.
Coordonnées de contact
Etats-Unis
- service@theiuga.com
- theiuga.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 63 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service is amazing
Customer service is amazing! I accidentally ordered the wrong color (totally my fault) and just wanted to do an exchange and they are sending me the correct color and told me to keep or gift the other one!!! Top Notch!
Love everything I ordered!
Top tier customer service
I placed an order and was dissatisfied with the fit of the leggings but loved the capri pants. When I reached out to return products the company replied and resolved the issue in less than 24 hours. Excellent customer service!
Quick Replacement
Ordered the wrong size and the company quickly arranged for the right size to be sent, I really appreciated the customer service!

Réponse de IUGA
I’m very impressive with the quality of…
I’m very impressive with the quality of IUGA clothing. It’s well constructed and fits well. I believe the clothing fits true to size. I followed the comments from a previous review and sized up with the sports bralette. It happened to be too large. The company was very gracious in sending me a replacement. I love forward to purchasing again from IUGA.

Réponse de IUGA
I made a mistake!
I ordered a pair of bright blue leggings by mistake instead of black! I asked if I could exchange them, and within 12 hours, I was told a replacement pair was being sent out, and I could donate the bright blue leggings. What amazing customer service! The IUGA PowerTight Scrunchy Butt No Front Seam High Waist Leggings (that is a mouthful) are amazing for all of my workouts - I own quite a few. They are extremely comparable quality wise to the $108 leggings another brand sells, but an extraordinary value!
Great product and customer service
My order arrived quickly. I love the fit and fabric for the golf skort but the tight compression capris seem to run small. When I asked for a return authorization, IUGA said to keep them and issued me a credit to buy the correct size. I will buy from them again.
I love the brand
I love the brand. I’ve been using it for a long time—I wear it for work. The quality is wonderful! I love giving it as a gift to friends who aren't familiar with the brand; they all fall in love with it and become customers. I had an issue with sizing on a recent order, and the service team was impeccable in resolving it. Thank you, Iuga team!

Réponse de IUGA
I order from IUGA quite often because I…
I order from IUGA quite often because I love their leggings...the fit, comfort, and softness. One time the leggings were losing the threads at bottom pant leg, and I wrote the company about the issue. I not only got a reply back within 24 hours, BUT I was told to keep the leggings and a new pair would be sent to me. I did not have to go through the annoyance of a return AND will get a replacement. I am one happy customer!!!!
I ordered my first couple of pairs of…
I ordered my first couple of pairs of Butterlab leggings and loved them so much, I came back to order more. Due to a mistake of my own, I needed to exchange them and customer service was so helpful. They went above and beyond to solve my issue and I am so happy. Thank you!
Excellent experience
I love these leggings! This was my second order placed. I ordered 3 of the IUGA PowerTight Sandwich No Front Seam Leggings in Large, but I felt I needed to size up to an XL because these leggings really deliver on the PowerTight compression, lol. When I inquired about an exchange, I was instead given a shopping credit & told I didn’t need to return the items! Not only are these quality products that last a long time, but IUGA is so generous & provides excellent customer service! Makes me love this company & leggings even more!
The team at Iuga is top notch
The team at Iuga is top notch! Quick to respond and always courteous and helpful. Every piece I’ve purchased is of the greatest quality ~ Iuga is my go-to for activewear!
Wonderful tights....wonderful company!
I was always advised of the progress of my order; they responded quickly when I asked to return items that didn't fit me and made it clear what I had to do. I'll definitely order again! Oh...and I didn't mention that the tights are wonderful...I love them!
Definitely a happy customer
Definitely a happy customer. Everything about my orders were flawless. The skorts are amazing and wash quite well. The board short was a bit big. The return process was seamless. Customer service took care of the return quickly.
I highly recommend trusting IUGA.
Great quality! Great Customer Service
Products are great quality. Quick response to questions and very helpful. Great customer service and love the rewards as they help and excite me to order more even as gifts
I really love Iuga's sportswear
I really love Iuga's sportswear, very comfortable, great quality and responsive customer service. I recently ordered 5 items, one item I ordered the wrong size, the second item, the color didn't work for me.
I expected to return the two items for exhange but they said to keep them and give them to friends or charity. They would send the replacement items at no charge. Very generous!
The best legging’s company ever
I just wanna say that this is one of the most amazing companies when it comes to leggings. I had an issue with one of my leggings which wasn’t bad. The material was great. It was the compression leggings. I got them in a medium. I was going by the size chart but when I got them, they didn’t fit like I wanted to. They were like way too smashed in but the material was amazing so I reached out. Customer service was so nice and so prompt. I was able to get a different pair of pants and I would definitely order again and they have amazing prices compared to other companies. I will definitely recommend and to add the customer service again was phenomenal. I want to thank you so much for making my day and responding to my emails.

Réponse de IUGA
Great products and even better customer service
Love these products are they are supportive, comfortable, and stylish. The site always has sales and the products are pretty well priced. Customer service is AMAZING!! I had a sizing issue and they sent me a replacement before I even responded to the email. That was very reassuring in a time when you don’t see that often.
CUSTOMER SERVICE
The customer service team is AWESOME! Quick responses, exchanges, questions. They make transactions easy to do. Shipments are quick.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







