Customer service is amazing! I accidentally ordered the wrong color (totally my fault) and just wanted to do an exchange and they are sending me the correct color and told me to keep or gift the oth... Voir plus
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I ordered a pair of bright blue leggings by mistake instead of black! I asked if I could exchange them, and within 12 hours, I was told a replacement pair was being sent out, and I could donate the b... Voir plus
I’m very impressive with the quality of IUGA clothing. It’s well constructed and fits well. I believe the clothing fits true to size. I followed the comments from a previous review and sized up with t... Voir plus
L'entreprise a répondu
I placed an order and was dissatisfied with the fit of the leggings but loved the capri pants. When I reached out to return products the company replied and resolved the issue in less than 24 hours. E... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
IUGA is a yoga sportswear brand that is dedicated to ultimate comfort. Utilizing our unique and innovative fabrics such as ButterLab™ and HeatLab™, we provide over 5 million yoga enthusiasts with an unrivaled comfortable experience and high-value products and services. Committed to creating value for our customers with premium products, our brand has earned recommendations from multiple authoritative media outlets and garnered over 80,000 positive customer feedbacks. At IUGA, comfort is at the core of our brand strength and mission. Upholding our promise of "Nothing but Comfort", we ensure that every user enjoys a comfortable experience in both sports and life.
Coordonnées de contact
Etats-Unis
- service@theiuga.com
- theiuga.com
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 63 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I love the feel and look of Iuga…
I love the feel and look of Iuga leggings and yoga pants. They fit great and keep me motivated to hit the gym. They stand by their products and customer service is excellent! I ordered some shorts that were not for me and asked about their return policy. A simple email and I received a replacement item and did not have to return the original item! I was able to pass the shorts on to a friend and received my replacement item within days. Awesome company.
Phenomenal customer service
Phenomenal customer service! I didn’t like the fit of my order and they were so helpful in letting me try something new instead. Highly recommend trying them out; they’re really great to work with to get the right options for you!
Impressive customer service :)
My first time ordering leggings from IUGA and I love them! I ordered three pair and two of them didn't fit comfortably so I inquired about exchanging them. Their customer service was top notch- fast response and very personable and helpful.
I love these leggings
I love these leggings! Thy are the only ones that don't roll down while I am working out. Thy are so comfortable as well. I decided to try their jeans. The size legging I get was too big in the jeans, so I emailed the support and they took care of it quickly.
They are attentive to their return…
They are attentive to their return policy. I also like the leggings.
Great Customer Service
My order arrived as expected and on time. I needed to contact Customer Support for a question and they got back to me promptly and helped me!
I absolutely LOVE these leggings
I absolutely LOVE these leggings. They stay put and hold you in in all the right places. I made a mistake when ordering my second time and the customer service was top tier!
Fit great and top notch customer service
Fit great, comfortable and flattering. Last item on earth priced fairly it seems. The ButterLab buttery soft ones are the way to go if you ask me. There was one pair that didn’t fit me well (PowerTight Sandwich pair rode lower across my “not tiny” backside) so I asked by email to return them and figured I’d replace them with the kind that work better for me in a separate order—like most places make us do these days. Instead of having to do a return and place a separate order they told me to just gift or donate the pair I didn’t like and shipped out the replacement without charge. Customer service was fast, professional and completely about…well…old school customer service!
Great leggings and great customer service
I love their leggings the best and IUGA gives you the best customer service ever.
Like Wearing Nothing -- In the Best Way!
I absolutely love IUGA leggings! The material is incredibly soft -- you honestly feel like you’re not wearing anything at all! They’re very flattering and fit beautifully. I also appreciate the wide variety of colors and styles they offer.
I’ve ordered several items from them, and every single one has met or exceeded my expectations. The quality is consistent, and the price point is very affordable for what you get.
On top of that, their customer service is the best I’ve ever experienced, which makes me feel even more confident ordering from them again.
Highly recommend!
I ordered 5 bottoms and loved the…
I ordered 5 bottoms and loved the quality and fit of them but unfortunately 2 of the bottoms were not long enough for me as I am 5’7 and hippy. I requested a return for the 2 items and received a response rather quickly. Not only that, I was given the option to return, or save the shipping fee cost and instead keep the 2 items and give to a friend/family and still receive a gift card in the amount purchased for the 2 items. I am not only satisfied with the quality, but the price and the great customer service that the company has shown. I will for sure be ordering again from IUGA.
This company is fantastic!
This company is fantastic!! I purchased 3 items. Shipping was fast, yay!! The items looked great, were buttery soft, but sadly didn’t fit. I emailed customer service and their response was prompt and they set me up immediately with options for correcting the issue. All additional correspondence was efficient. No nagging for updates, no hassles, no sending pictures of this and that, etc. what a change of pace from other vendors out there!! I am a fan and will definitely be purchasing from IUGA again!!
Great customer service…love the leggings
Great customer service…order arrived in the time stated…..love the stretch and feel of my leggings….great quality….will be ordering more and telling others about IUGA.
The customer service on this…
The customer service on this transaction was amazing! Not being sure of what size to order, it turned out I ordered the wrong size and wanted to exchange my item. I got back to me very quickly and solved the issue AND I was able to donate the other pair. I will definitely buy more.!
The item I ordered did not fit
The item I ordered did not fit, and within 24 hours got a response. I was informed that they will be sending me a replacement item. Customer service is A+
Wore my leggings for the first day and…
Wore my leggings for the first day and absolutely love them!!! Great quality and tight but comfortable fit. Lifting my rear nicely too!😆
I had issue with the wrong size ordered and they took care of it immediately with friendliness and speed!

Réponse de IUGA
Love IUGA
I have ordered from IUGA and have enjoyed the clothing. If I have an issue, customer service is always quick to respond and assist with any problems. I recommend this company!

Réponse de IUGA
Working with IUGA has been great
Working with IUGA has been great, Their customer service is actually remarkable as they are extremely responsive and act on requests almost immediately. They are there to solve any issues you may have and work to find a solution without any inconvenience to the customer. Thank you for your support, it's been a real pleasure!
Items I chose did not fit
Items I chose did not fit. IUGA customer service was great! Quick reply and sent replacements. Will definitely use this company again!
Love the bras and leggings!
Love the bras and leggings. Fit great and so comfy! Customer service is top notch. Fast and easy resolution to my problem with an order. Will be ordering from Iuga again!

Réponse de IUGA
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