The Lawn Pack Avis 

So impressed with this company, you never know if its just another product that wont actually work or do anything ! Quite the opposite, even with the challenging summer (In terms of grass) we are having my grass is in a far better state than anyone elses and even with the little rain we have had in the last few days its recovering to its deep green colour already, very happy.

Excellent! A very fast response to my dilemma, very helpful customer support. Thank you

Very easy to communicate with when deciding to cancel my subscription

After a spring lawn pack my grass looked fantastic - hot weather, hosepipe ban it is now yellow. After contacting the company (again) they gave me such good advice without trying to sell me any of their products. First class service!

Superb service delivered when stated. I also had a question so contacted Customer service who responded very quickly and gave me answers to my question. Not used the pack yet due to weather but cant fault the company.

I came across this company by chance when looking for advice about refurbishing a neglected lawn area. I used Green Thumb for years at my garden in North Yorkshire. Expensive but I never felt confident to have a go myself. After reading the website and the reply from Lawn Pack to my enquiries I now feel happy to do my much smaller lawn myself.

Fabulous quick response!

First class service with First class results from their lawn pack....My lawn has never looked better after just 3 quarterly packs,and there is the added bonus of job satisfaction when following concise and simple instructions.
Any queries and advice are quickly answered.

It’s not very often you receive Customer Service as efficient as this company- many thanks for your assistance

Quick response and clear information.

Had the company recommended by a friend.
Contacted them and asked for advice regarding my lawn and the best time to treat it.
Prompt responds with advice and suggestions.
Will certainly be purchasing from them

I would not recommend this lawn pack. I carefully followed all of the instructions, completed all of the recommended preparation beforehand, and did everything possible to give the product the best chance of working. Unfortunately, I didn’t see any significant improvement in my grass.
What disappointed me most was the “money-back guarantee.” When I contacted customer service to make a claim, they came up with multiple excuses to avoid honouring the guarantee and refused to refund my money. A guarantee should mean exactly that, not come with unexpected reasons to deny a claim.
Overall, I’m very disappointed with both the product and the customer service. Based on my experience, I would advise others to think carefully before purchasing.

i got a bit confused with the process but now i am getting sorted and enjoying the change to the lawn.

Top quality products supported by first class customer service and support. Highly recommend!

Mixed feelings about the lawn pack.

I got the 100 sqm pack for our lawn, applied it in early spring. As I look out of the window now - it looks great.

But....

Through the course of spring, the results from the Lawn Pack were not that dramatic. And yes, I followed the instructions to the letter, with scarifying and aerating, plus a bulk bag of top soil for good measure. I then added multiple packs of additional seed (not from Lawn Pack), and multiple packs of fertiliser. On reflection, it was *those*, the prep, the daily watering and the hard work that probably created the results. I'm sure the Lawn Pack helped a bit - but probably not to a huge “insta-worthy” degree.

Next year, would I buy it again? Probably not. I'm more likely to go through the standard cycle of scarifying, aerating, seed/topsoil/fertliser and daily watering.

I just the team at the Gardener's world open day at the NEC. I received some promotional codes from the show to use on my first order. Unfortunately the codes wouldn't work. I contacted the team via their chat. Through a number of polite informative emails I was able to resolve the problem with them and place my order with the appropriate promotions. The team were very responsive and kept me informed of the steps I needed to take. I am now awaiting my product and looking forward to a miss free greener lawn! X

Incredibly disappointed with both this grass seed and the company’s customer service. After contacting them about the patchy, uneven growth in my lawn, I was met with generic excuses. They tried to claim "over-application" was the issue, but the seed was applied perfectly evenly. This wasn't user error; it was simply defective seed.
​After looking closer at their other negative reviews, I realized this is their standard business model: send out a list of defensive questions to avoid taking any liability or offering refunds.
​It is incredibly short-sighted. For the sake of a few pounds worth of grass seed, they have permanently lost what would have been a returning customer. If this is how they treat people, customers will gladly take their business elsewhere.
​Save your money and buy from a company that actually stands behind their product.
​Bottom line: One-time customer, never returning. Good luck with that business model.

Don't believe the hype.

Fantastic products and excellent service. I highly recommend it without hesitation.