The Lighting Vault Avis 

Products are beautiful and customer service is amazing. Can’t fault them at all.

Fantastic customer service, I ordered a lamp which was damaged on arrival due to the delivery company, the lamp was replaced immediately without seeing the damaged item and a collection of the damaged item arranged. I would definitely recommend this Company

Really disappointing that the bulbs did not arrive with the lights, had to call the electrician back to complete the job costing more money

Ordered 3 Sofia Glass pendant lights - Black and Amber on 17 November. It’s now been over 2 weeks and we have no communication. We have emailed twice asking when they will arrive. No responses. We have our electrician booked for Friday to install them and will need to pay a fee if they aren’t here to install @ lighting vault is this acceptable? Please look into my order ORDER #41879

I have searched for months for a rechargeable table lamp.
This one is does not disappoint.
Looks elegant in my cottage and impressed that it can be dimmed.
Shall be buying another one.
Well done.

Two weeks after placing the order and I had received nothing, which considering they charge £7 delivery costs is appalling. I had to email them before they dispatched the item. No issue with item (hence the extra star), but had to return. An entire month after returning the order and no refund received. I had to give them the tracking code which thankfully included photo evidence of them receiving the return.

Refund received although wouldn't have happened unless I had the proof.

Looks like a local shop that has decided to expand online but simply cannot handle the volume of orders.

We’ve placed a few orders with the lighting vault. Our island lights and wall lights are stunning.

Are subsequent order required an exchange. The ladies were beyond helpful and within a week our lights were exchanged seamlessly!

Please do not bother using this company. I placed an order last week, I have had no correspondence, no confirmation details and they have not replied to emails. Thank fully I paid via PayPal so have got them involved.
Avoid! Avoid! Avoid!
I have no idea what kind of company you are attempting to run, but delivery 7 days for items showing in stock, really? And as for your explanation that it is as stated, then I can only assume it’s in the very small print, because if it was clear I’d be waiting around 2 weeks I would not of placed the order! Clearly this is an issue as many other customers have also commented on long waiting times and no replies or updates.

I would firstly like to name the gentleman John who emailed me back today in great depth to clear up a few on going issues that I had with my original order.

I bumped into a few issues due to the delivery companies used both side (by this company and also by the company I used to make a return)

Unfortunately the delivery driver delivered my order outside on a rainy day whilst I was in hospital and then the delivery company I used to return one of the lights delivered my return to another address. However John followed all of this up for me and was willing to offer a credit note so that I was not left out of pocket. Which has completely restored my faith in online shopping and with the customer service care at the lighting vault.

I would Personally like to thank John who sent over an in-depth email covering all issues (mainly with delivery companies) and reassured me and put my mind at ease.

The light fitting that I did keep will eventually be hung (when I am on the mend) and I can update with a photo of it.

I would be happy to shop again with the lighting vault especially as I found their prices one of the lowest online for the same products.

Again thank you John

I would give zero stars if that was an option.

Terrible company.

4 weeks on and still haven’t received my order.

Several emails sent to customer service with no reply.

Avoid at all costs.

Worst company I have ever come across.

Light was lovely but too big for the intended area. 1 star review as the item highlighted express shipping, once the order was placed we received an email saying due to high demand dispatch is upto 14 days.
Order place 11/9
Notification on 24/9 parcel was on its way.
It was then delivered in separate parts finally all received 26/9. Realised at this point unit was too big and requested a return authorisation the same day
Return authorisation received 28/9
*Very specific criteria for requesting a return authorisation, which if you don’t adhere to, they have the right to refuse the return!!*
Sent the item back
On 3/10 checked my proof of posting and had to chase the lighting vault for confirmation that they had received the light, which was delivered 30/9
They acknowledge receipt and advised that once they had checked the light they would issue the refund which would take upto 14 days
Writing this review on 26/10 and having sent numerous emails asking where my refund of £245.10 is. Have not received any response and would heavily advise STEER CLEAR OF THIS COMPANY

EDITED AFTER SUPPLIERS RESPONSE
If I bought the light on sale where express shipping is not possible, how could I have paid for it?
I requested the delayed delivery after placing the order and getting a 14 day delivery notification
I had to chase you to get confirmation that you had received the returns!
I had to chase you for the refund numerous times
At no point did you volunteer any return/refund information
If being abusive is loosing the will to type please and thank you for the hundredth time… guilty.
FYI, still awaiting any communication from you regarding the refund confirmation which appeared on my payment method 27 October.

Item was poorly described. Refund process incredibly slow. nearly 2 months from starting the process to receiving a refund. long delays between messages.

The customer service from Lighting Vault is appalling. Response times are extremely slow, and when they do reply, they fail to answer the actual questions in your emails. I returned an item in line with their policy and have been chasing a refund ever since. Their own terms state refunds are processed within 14 working days, yet we are now past that timeframe. This is for a significant amount of money, and there has been no apology, no acknowledgment, and no resolution.

I regret not checking reviews before purchasing, as it seems this is not an isolated issue. I will now have to raise a claim through my bank to try and recover my money. Be very careful before ordering from this company.

When I posted my first review on this company, I couldn’t understand what all the bad publicity was about. I called before purchasing a light to ensure it was in stock. I then ordered it and it was delivered within seven days. I gave them a great review.

A couple of months later, I decided to order some spares for my light in case of any minor failures in the future. I placed my order on 10th of July paid my money and I’m still awaiting delivery.

I have written three times to ask for explanation and other than the first time where I was told there was a short delay I have had no further information and they are totally ignoring my emails.

Like many before me that have given a bad review, it is a shame because the product which I bought for over £1000 is great and I am very happy with it.

I would however warn anyone that is thinking about dealing with this company to think twice as their customer service is absolutely awful.

For me, I will be speaking to my credit card company to arrange a refund and taking my business for the remainder of the refurbishment of my house to another company who may be a little more expensive but reliable

So I have now purchased a MURCIA chandelier, Gold Coral Sculpture and battery operated picture lights. Absolutely amazing quality. I love this company and will be buying more.
Great Service!

Beautiful light, amazing quality and fast shipping! Really enjoyed my shopping experience with The Lighting Vault.

Delivery time was a bit long but products were good.

I never leave reviews but feel like I need to with this company.

I ordered an item for a gift and paid for next day express delivery.

I didn’t received a confirmation email (yes I checked all folders including spam)

The item arrived well over 2 weeks later.

The customer service was slow in response and informed me their small print states it would only be next day delivery after dispatch and the dispatch was at least 10 days.
I don’t think you should offer next day delivery then!

Because the item was so late I wanted to return. I had to email twice to get approval to return (responses slow)
Once I got approval I followed their STRICT returns policy. The box wasn’t even opened!
I covered the cost of return as requested.

No response for weeks. Chased it up and they said they “never received the item in their warehouse”

So to recap

I paid:
- for the item
- extra next day delivery fee
- extra cost to return item

I received

- absolutely nothing.

I don’t even have the item as it was “lost”.

Absolutely shocking communication and no acknowledgement now that I’m massively out of pocket.

Another quality light fitting bought from The Lighting Vault, absolutely gorgeous!!

If this could be a zero I would, it would be.
PLEASE, PLEASE avoid this company at ALL costs.
I purchased a light fitting (which wasn’t cheap) and in their emails it did say that it can take up to 14 days to dispatch. Following the 14 days, I chased up the delivery and was informed that it would be soon dispatched by parcel force and I would receive tracking information - I never received the tracking info or parcel. I then chased them up again, to which I was told it would be shipped in multiple parcels via DPD. I received 1 part of the fixture and nothing more. I then sent ANOTHER follow up email to which I was told the remaining would be delivered with parcel force… as you can imagine - no delivery or tracking information. It’s now been 1 month and the customer service is horrendous.
Their emails state that they need 48 hours to reply and don’t respond on weekends, so you can only actually get 2 responses from them per week.

PLEASE DON’T USE THEM.